Direct Express Debt Card review: Unauthorized charges

There are two transactions of 300 each total of 600 that did not give me the money at the atm I have sent email after email to direct express and they are saying they didn't receive anything I need this money credited to my account please help

my name is Janice cox debit card number is [protected]

please help my sister just passed and I need this money sent from my ss

phone is [protected]