Docwellid review: unknown unable to speak to anyone to find out what charge of 9.95 is for 1

I was charged $9.95 on my debit card which I did not authorize. when I tried to contact this company listed as docwell on my bank statement i was never able to speak to a live representative. I got numerous recordings and different phone numbers to call which resulted in no response. I was given the following phone numbers [protected] and1-[protected] and [protected]. When you call these numbers all you get are recordings. I did not receive anything in the mail or email and would like to find out what this charge is for and have the charge refunded.