Dr. Michael Gray review: Terrible service! 35

i think its sad that he is aloud to practice how many people does he have to botch up before they take his license! be aware he has people that work for him that post complements about him on line so dont believe what you hear if its positive

Totally agree with these comments. I am a male and spend quite a few thousand with Dr. Michael Gray at his West Bloomfield office for liposuction in my abdomen and tummy area. Yes he was nice, but "rushed" during my consult as was his staff. Great that he has spent millions on his facility, but he needs to spend some time on the human element of customer service and train his staff accordingly. I am an executive for a Fortune 500 company based in MI, so I think I bring a grounded perspective on business, treating customers right, etc. He and his staff performed the procedure and wrapped me up with trash bags and sent me home. Their work was so sloppy, so juvenile, and messy. Granted, tumescent liposuction is not the neatest procedure, but it reminded me of McDonalds - get in, get out, and make a buck. There after care is also terrible aside from being rude. Because of their sloppy job in bandaging me up and affixing the compression garment, it was soaked with oozing fluids. I called them one day after the procedure to inquire (nicely) about getting another compression garment as the one they sent me home with was soaked and disgusting as they did a terrible job after the surgery in bandaging me - and the lady I spoke with said "sorry, you only get one compression garment for the procedure" and hung up. I spent $7k with Dr. Gray and they could not extend a compression garment which at the high end maybe cost $50.00. If anyone reads this, DO NOT GIVE YOUR BUSINESS TO DR. MICHAEL GRAY - they do not care for you, treat you like a commodity, and fall very short in any follow up or after care. These are real stories and are not formed out of bitterness in the least - just out of pure disgust for a sham of a so called plastic surgeon. Search elsewhere, but to not think Dr. Gray or his staff care about you, they don't. They only care about making a quick buck and don't value customer service in the least. Shame on you Michael Gray! And by the way, you are a customer of my company and I know we have only treated you very well as we do with all our customers. If we get a complaint, we listen with open ears and work very hard to make it right. M - R

I agree. NEVER GO TO MICHAEL GRAY. The women there are very rude. Especially the one whose skin looks sunburned and tight. The head oldest receptionist was probably the one who hung up on you quickly. The only one I liked was the brunett with curly hair. Very down to earth. I think she tried to warn me. I didn't listen. My buffalo hump is still here and my nipples are lopsided and my breastlift wasn't lifted enough. He reduced my nipples more than the skin on my breast. I'm back to square one and waiting to find someone to fix them. It seemed to be rushed that day. I even hated the woman who had me sign for the anesthia. I'll make sure God makes him pay! He'll get his!

I had lipo from dr gray and found his staff to be quite porofessional and caring. The y informed me that the fluids will be mess and they did not wrap me in garbage bags. The apply dressings that will soak through depending upon how much you had done of course. They warn you to cover you seats with plastic and beedding so not to ruin it. Medicine is medicine and these comments are rediculous. He has operated on my mom and friends and we love Dr. Gray, His staff is warm and friendly, He is busy because he does good work. The executive needs to get a real education. Lipo can be messy. Change your dressings

Just came from my FIRST and LAST Dr. Gray's. My appointment at 3pm - I got in at 4pm. The office makes shmarmy "dreams come true" promises... buy buy buy our product thing...yuck. I swear he was on cocaine - he was so hyped up and thin. He had his "monologue" down pat and I felt invisible as he spewed it at me like at incredible speed using childlike metaphors and analogies. He wasn't interested in me / beyond correcting my 'misunderstandings" as he called it. He said what they do there is secret

Terrible terrible terrible I just wanted to add some volume to my breasts. I liked them very well before my surgery and thought I'd be extatic with them after adding volume. The total opposite was true. I had incisions under the breast, I thought would be covered by the implant, they are not. The insicions were cut way to long for my 350cc implants. One scar is longer and higher than the other. The lines of cleavege were not followed. I recieved no compression garment, no tubes and had terrible hypertrophic scarring, especially on one side. Jenny (employee) had terrible beside manner. Really terrible, didn't help me when I came back in with pain the next day either, well not politely anyhow. I went back several times hoping he would offer to revise them, he offered to do it for a price! Least I forget to tell you the most imporatant part, I think he is on drugs! He stuck his fingure in my ear the day of surgery and he had a huge amount of cash in his surgery garment (pre-surgery) when he was preparing me for surgery. My surgery surgery was more than 2 hours post-poned. When I returned for the scarring, He told me I could use steriod injections on the raised scar and needed $700 worth of laser to repair the scar. Of course I could do all this at his office... right! I went to a dermotologist because I was totally irritated with him. Guess what the dermotologist did the injections and didn't know what she was doing either! So I go back to Gray, and he again tells me the spiel about the scars, "the 14 yr old at the mall"..yada yada yada..( you know Im telling you no lie now huh!) The scar is completely wore thin, practically flush with the implant. Of course I was given all kinds of options on what I could do and how much it was going to cost. But I just really wantyou know that, he's not worth the gamble. Photos are during steroid injection period and are not final stage of thinning out. BUT you can see the scar is not in the crease. I was not lifting up the breasts, only covering the nipple area. I have more pictures too.

He's not board certified in plastic surgery! End of story! You do not get anything done to your body from some clown (and he looks like one) who is not board certified. I have no idea why anyone would go to this quack! Pay the same money for a REAL BOARD CERTIFIED PLASTIC SURGEON, not some lame DO with minimal training.

Dr. Michael Gray is NOT a board certified plastic surgeon! End of story. If you are going to spend money to have someone CUT OPEN your body, you at least need to make sure you are seeing someone who is qualified in the field. Saving a few hundred dollars isn't worth your body. Visit a qualified, professional, board certified plastic surgeon who performs surgery in a reputable environment (ie a HOSPITAL!)

I have several friends from different places (high school, college, work) who have visited dr. gray. they do not know one another and yet not one of them would recommend him to another one of their friends. their breasts look uneven, their implants change locations in their chests, one has lipo bumps that are unreal. this man is shady. from his group consultations to his lack of certifications. we have a lot of doctors to choose from in michigan...not sure why this guy and his commercials still get people in the door. be careful - you get what you pay for. in this case it's overpriced junk.

hes screwing his neighbor who is a young indian married woman with few kids

This man delivered a 2 hour nonsensical "seminar" in the guise of a consultation meant to distract, much like a magician and slight of hand, talking in circles and a hundred miles a minute. His eyes were glazed over and red, and he was very thin. Something wasn't right. It's very apparent to me that he's on some sort of stimulants. I certainly wouldn't put my body in his hands. He needs to be drug tested or investigated. I think he needs help.

I have had a tummy tuck recently. 3rd day post op. I am an RN and obviously have some understanding of how things should work and NOT work. My pain has been intolerable. I call and all I hear back is "you should not be having pain." I have been crawling on my hands and knees in tears to the restroom. After calling the 4th time and talking to a "receptionist" explaining my needs; I realized she is not a NURSE or anything of the sort, giving me advice on how I am not in pain. I explained to her I needed an extended release pain medication and my Percocet that I have on hand to manage my pain. Her reply, I have to google this cause I have never heard of such a thing and you need to turn in the medication we have given you?!? (The medications I have already paid for totaling at least $100.) I feel that my intelligence has been insulted. I am an RN and definitely know what I am talking about. I don't think they care once you are off the surgery table and out the door. I plan on having my sister put me in her car and drive me there in the morning. This is going to be a very painful situation but have no other options. As far as my procedure, Dr. Gray did a wonderful job! He was very kind and educational the day of surgery. I just just believe his staff needs to step up and be considerate of post-op patient needs.

"Pain is whatever the patient says it is" a term that all medical healthcare professionals learn in school. It is our duty to care for our patients. I just happen to be on the other side
of it this time and completely discouraged and hurt that I have been set aside and insulted.

I just had Lipo a couple of weeks ago. I also went to doctor Gray. The biggest complaint that I have is that I was not given any post surgical instructions other than bring plastic to put over my car seats. It took a lot for me to come up with the funding for the procedure. He quoted me to do five areas. I could only afford to do three. The day of surgery he told me that he would do all of the areas that he quoted me for no additional charge. I was very happy and told him thank you. His response was "you deserve it". I really don't care if he is screwing his neighbor or what kind of car he drives. He did a very nice thing for me when he did not have to. I agree with other posts as far as his staff not being friendly at all. They try to push products and services on you. I do wish I would have been better prepared on what to expect after surgery. I am extremely swollen and am not sure if this is normal or not. Going to call them this morning so we'll see what kind of advise I get...

Michael Gray is the worst doctor I have ever seen. I don’t even want to call him a doctor because he was so arrogant and unprofessional.
He is a disgrace for his profession. He is all about $$$$$. His staff is just like him careless and arrogant.
I hope that he loses his license one day.

I've been there several times for consultations and have been kept waiting for at least an hour each time. The video in his waiting room shows him in a suit and tie in his office consulting a patient...NOT TRUE...he rushes into the room with you, hyper, fast-talking and hurries through whatever you want to know. As the person above stated, I feel he's "on" something and that you're wasting his time by being there. Totally opposite of the video playing over and over in the waiting room. The girls have gotten my chart mixed up twice now. I walked out this last time because I feel if they can't get my chart right, why would I let them touch my body? Now I find all these complaints and feel better it's not just me. After calling another center and hearing from them the complaints they have heard, I feel I dodged a bullet by getting out of there.

I went in for a consultation thinking that I was going to see a professional. Everything these people are saying is true. He has this "monologue" prepped and talks a mile a minute while telling you how stupid patients are and how they know nothing about their bodies. He was extremely rude and even scary. He attempted to intimidate me and was extremely degrading in how he spoke. This man talks at you, you're nothing to him. Do not waste your time.

Despite all the negative comments I read online, I still chose to go to Dr. Gray. I am 1week post op and so far love everything he did. As far as the staff, I didn't feel they rude at all and was given plenty of information to take home about the procedure. I did feel they should of supplied the garments but that is my only complaint.

I will never go back to Dr Graey. He is very creepy. He spoke a mile a minute and was very nervous. His eyes were red. Then I found out he is not board certified. He is all about money and tells you he does not care about money. BS he does.The girls were arrogant.

My daughter and I went to see Dr. Grey for advice on skin tightening and rid of wrinkles. Yes, this man came into the room and Talked as if he was reading a script 100 miles an hour. In the middle of his speall he looked up at me and said " you are very much in need of a face lift". Then proceeded on. I was kinda flabbergasted . I know I was there for that reason but, I think there is a more tactful way to say things. He lacks bed side manner and reminds me of a robot. I didn't get that warm and fuzzy feeling so I went elsewhere.

Why no one has posted pictures. I paid for surgery that I will have on March 27 and tried to cancel 2.5 weeks and they want to charge me -50 % for cancelations fees I don't have any contract with me, now I'm scared to get screwed. Someone please help

Very sad that this number of comments go back to 2009 and this man is still in biz as usual.

I was left with dying skin in my incision, he was very addicted when I made an apt with a wound care doctor and they said he didn't want to reported. He also cuts out your old belly button and discards it and makes you a fake one by tie down button method to your muscles. Then the stick pops and poof no belly button. I had 3 revisions and never could get one to work . He said bigger and richer people have had no luck in court so good luck

I would not recommend this make shift operation. Not board certified, and think your having surgery and it's not a hospital. I paid over $8000 for a mini facelift, liposuction under my chin. I know have bumps and was not told to massage the area, which I read needs to happen. When I went in for recheck he was trying to sell me on another procedure to correct the issue. In addition, the initial consult I waited three hours and was asked if they could just send a quote without him even seeing me. That should have told me right there how this was going to go. After the surgery I went back because I thought I was infected, and waited over an hour in a room, in which the girl (which was also rude) put me in and didn't say a thing. Thinking is all over the place with analogies that are ridiculous. Do your research, and go to someone who is all there, and your not a number.