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I ordered some Brazilian wavy Hair from DVA HAIR on the 29th Jan 2010, which she was to deliver to me on the 2nd Feb 2010 which was the date I was given by DVA Hair as delivery date because I also had clients waiting for their hair which they had paid for to me and I made DVA aware of this deadlines before I even made payment for the orders; but didn't get them and neither was I kept updated by DVA nor her staff as to why I had the delay. After several attempts trying to call DVA HAIR to get updates on the order and delivery, she (DVA "DEE" CARR as referred to on Alibaba as the owner of the business) finally answered on Wednesday 3rd Feb and started shouting at me over the phone and using strong words, this was after her assistance Tiffany said to me DVA wasn’t available to talk because she was working on some orders, I insisted to speak to her because before I placed the orders she so conveniently was available to ring me several times and send me several emails to finalise and pay for my orders with them.
When DVA spoke to me she said to me that had shipped the goods on Tuesday but they couldn’t provide me with the tracking number as yet because they had a big situation with their systems (all computers etc) and UPS had mix all the orders and they were unable to get the tracking numbers from them but when I got the goods it stated they were shipped out on a different date as oppose to the date stated by DVA, on receiving the goods on the 5th Feb to my work address and they were incomplete and insignificantly not as described (because I had ordered from DVA Hair I could tell they weren’t of the same quality and texture) also when I tried to sell the hair to my clients they rejected the hair also and termed the products as being of inferior quality (I have emails from one of my client), this I mentioned to DVA HAIR over the phone, that they (hair) were not of the same quality of hair I had previously purchased from DVA HAIR.
They have stopped answering my calls and replying my emails and she (DEE CARR) has denied that she owns the company and they are not allowing the chance to get a full refund of $3, 035 and for me to get their goods back to them. I have reported this case to PAYPAL who I made the payment through and because it is not an eBay transaction they have closed the case. I am in the process of sending the goods back to DVA via a recorded delivery.
Please can you help me I want my money back from DVA HAIR of the full amount of $3, 035. I have repeatedly called the number for DVA HAIR [protected] and no answers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry to hear about your complaint, but I have been a customer of dva hair for two years now.
Their hair is THE BEST I EVER USED ! I have always received great customer service from the staff,
and got my hair in a timely fashion.
Sonya Fortune
I have also been a customer of DVA Hair for some time now and I habve never had an experience like you are "stating" you had!
I would think that once they get the hair back they would have NO problem with refunding you your money but if you are STILL in the process of sending you should expect to STILL be in theprocess of a refund!
Thats just my opinion. Like I said I have been a loyal and faithful client for some time and never encountered anything like you are stating here. I think its wrong of you to put a company on blast like that when you obviously like the company since you previously stated you ordered from them before...
If that was a normal way for them to do business you would have learned your lesson the 1st time but I am guessing you git what you wanted and thats why you ordered from them again...
I am sorry you feel this way about the company and I feel if you feel that strongly about them just go somewhere else in the future
H.Mahdi
Like you I have experienced so many problems with DVA. I used to use them to purchase hair for celebrity clients, I have spread the word amongst my colleagues in the USA, Netherlands and UK so that they do not go through such frustration as I have done in the past.
Horrible unprofessional company
Im going through the samething with them now I orderd my hair Feb 7, 2011 and talked to dva and explained it was an emergancy and need the hair ASAP. She then informed me that she ships all her hair over night and promised i would have it within the next 2 days its now the 14th and i haven't heard anything from her. I called the 11th to see what was going on and she told me due to a snow storm everything was delayed and that she would keep me updated i tried calling her 10+ times today and left voice mails and i have got no reply. Its just so unprofessional to me I feel like I wouldn't have to keep calling and bugging her if she was a professional women of her word and for her to not even call me and let me know whats going on is rude and just seemes like a scam. I'm considering lookin into the better business bureau and seeing what they can do but i looked on other sites and it seem this has happened ALOT.
This hair isn't VIRGIN! I knew it wasn't virgin when it arrived. It was very shiny and had a fake curl to it. I ordered 22 inches and they sent me 20 inches. After having the hair in for 8 weeks it started shedding and became very tangled. Don't order from them! Horrible company