EcomerzPro review: Health back proo

I filled a ticket in as I wanted to return the items. I did not get any reply. I filled another ticket in and did not get any reply. When I looked the ticket up on the website it said the ticket had been closed!

I then sent an email to complain and was told that an email had been sent to me which I never received.

After I sent the email I was told to send a video of the items and it would be decided if I could have a refund. What rubbish. I am entitled to a full refund. The product is not fit for purpose. It is rubbish.

I expect a full refund on return of the items.