Menu
eComfort

eComfort review: HVAC

M
Author of the review
1:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If I could give zero stars I would give…

If I could give zero stars I would give zero stars. I am three days shy of one year of my $13,000 of equipment being installed. I purchased two 54,000 BTU mini split condensers with eight heads for for each unit. Within the first six months I had already spent an additional $1500 for service and repairs for defective merchandise. Add to that the additional $1500 it cost me to have the new condenser installed to replace the defective one. They may send you defective product and will continue sending you parts every time you need it fixed however you would’ve been better off going through a company that would’ve warrantee the product and you not deal with the headache. In one years time I have had three LG 54,000 BTU condensers go bad and the company just replaces parts and tells me to eat the labor. In the last year I’ve spent over $5000 in service to include the labor and for 10 the defective unit leaked on 9 pounds out of one of the units From a defective part. The constant come back is there following what the manufacturer tells them to do however they stick the customer with thousands of dollars in repairs out of pocket.

Desired outcome: This company needs to reimburse us for sending defective merchandise on multiple occasions

More eComfort reviews & complaints

eComfort - Sales Practice Issue
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment