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ECPI University

ECPI University review: Financial aid director, and their lack of communications.

J
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2:57 pm EDT
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I am a veteran (Vet) working approximately 40 hours a week. Additionally, I have a wife and two young children. In February 2023, I enrolled in an online EET (Electrical Engineering Technology) course with the assistance of my employer’s tuition program. Unfortunately, due to unforeseen circumstances, I had to drop classes in November 2023. Life can indeed throw unexpected challenges our way.

Upon withdrawing, I was informed that all necessary arrangements would be handled, and there was no immediate action required on my part until I was ready to return. Initially, this seemed promising. However, in December, when I believed I was prepared to resume my studies, I realized I was not. A new issue arose: I needed to return funds to my employer within a specified timeframe after the end each term.

Initially, I worked closely with a financial aid staff member to submit and transfer vouchers from my employer for tuition payment. As part of this process, I inquired whether they could assist me in refunding the money to my employer. Unfortunately, this proved to be a challenging task for the staff member, and I was subsequently directed to speak with other individuals. Regrettably, their responses left me more confused and frustrated, as they seemed unfamiliar with the topic and were unhelpful.

Compounding the situation, I missed the initial deadline for grade submission. To make matters more urgent, I was informed that if I did not return the funds promptly (as specified by my employer), they would begin deducting the amount from my paycheck.

To clarify, I require reimbursement for three terms: Nov 2023 - Dec 2023, Dec 2023 - Jan 2024, and Jan 2024 - Feb 2024. Initially, I prepaid with the intention of returning to class as before. Despite my efforts, the financial aid office has yet to process the refund, leaving me in a difficult position.

Here is a summary of the events:

Initial Withdrawal (November 2023): Due to unforeseen circumstances, I had to drop classes in November 2023. At that time, I was assured that all necessary arrangements would be handled, and there was no immediate action required on my part.

Return of Funds (Early March 2024): After several emails and back-and-forth exchanges, I was informed that funds for the first and third terms had been returned to my employer. However, the communication regarding this process was unclear and inconsistent.

Ongoing Deductions: Unfortunately, my employer began deducting significant amounts from my paycheck — $600-700 biweekly since early 2024 and $368.00tax biweekly since November 2023. This financial burden has been distressing, especially considering that a portion of the funds were not returned until the end of March.

Importance of Second Term Refund: As we approach the end of the academic year, I urgently need the refund for the second term (Dec 2023 - Jan 2024). Failure to address this promptly will result in further deductions, exacerbating my financial strain.

Lack of Responsiveness: Despite my professional and respectful emails, I have received little to no response. This lack of communication reflects poorly on the institution and leaves me feeling unheard and unsupported.

Accountability: While I understand the complexities involved, I believe it is essential to prioritize student needs. The current situation suggests that my concerns are only addressed when financial transactions are involved, which is disheartening.

Financial Strain: Due to the delay in processing my refund, I have been forced to tap into my retirement savings to cover essential bills. This unexpected burden has significantly impacted my financial stability.

Lack of Recourse: Regrettably, there seems to be no viable avenue within the school to expedite the refund process. My repeated emails and calls have yielded minimal results.

Communication Challenges: The staff member I have been corresponding with — whom I shall refer to as “the lady” — has consistently ignored my calls and provided inadequate responses via email. This lack of responsiveness sends a clear message that my concerns are not a priority.

Timeliness Matters: In a professional institution, timely communication is essential. Waiting days or weeks for a response is unacceptable, especially considering the urgency of my situation.

Comparative Size: While I understand that our school is smaller than many others, this should not excuse disrespectful communication or inefficient processes.

Request for Action: I implore you to investigate the policies surrounding time off from school and its financial implications. Additionally, please address the lack of communication promptly. As a student, I deserve better treatment.

Impact on My Decision: This ongoing ordeal has left me questioning whether I want to continue my education at this institution.

Claimed loss: Thousands of dollars and many days of emails not responded

Desired outcome: I want my Funds returned to my employer so that I can get my finances back in order. they have caused me financial hardship. I would like an Apology, for the disrespect as adults and professionals.

Confidential Information Hidden: This section contains confidential information visible to verified ECPI University representatives only. If you are affiliated with ECPI University, please claim your business to access these details.

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    More phone numbers
  3. ECPI University emails
  4. ECPI University address
    5555 Greenwich Rd, Virginia Beach, Virginia, 23462, United States
  5. ECPI University social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024