Enercare review: Receiving bills when I do not reside in residence for over 5 years. 2

Hello,
I am writing today regarding that I started to receive billings in June of 2021 on past closed account from Enercare.
I have not reside at the address location for over 5 years now.

I received a bill in June 2021, July 2021 and now another in August 2021.

All bills have no unit address on them so these are illegal bills in the first place since there is no unit number on any of the bill. Nor is their a timeline in relation to any bill since again I have not reside at said residence for over 5 years past now. So since July 2016.

When I received a bill in June for a billing invoice date of: 05/28/2021 due 06/17/2021 (with no unit number on the bill) I contacted Evercare and was given the information that that bill in June was invalid and not correct and instructed to ignore this bill and that the account was previously closed as I knew it had been since I had moved and since I personally closed this account in 2016.
I was then given a reference number regarding our conversation on that day.
In June 2021 I also stated that the people that took over the apartment from myself were on an included rental lease where the Landlord was responsible for payment for any utilities from July 2016.
At this time as well the Landlords name and contact number was given to the representative to collect any monies from him since he is responsible for his apartments in his building.

Then in July 2021 I received yet another bill. At that time, I called once again to inquire on why I was again receiving a bill when given the information that this account had been closed and to ignore the new bill number 2. I was again as passed from one department to another. (over 1.5 hours!)
I was at that time told another lie being that I was to just ignore these two bills since it took a couple of months for this situation to rectify itself due to their billing processing systems.

The other day I again received a bill again for August 2021.
The bills keep coming so now has been three months. (so, 3 bills so far)

Again, today I called and was given another lie being that it will take 2 to 4 business days to escalate this issue and that someone will get back to me by telephone. No one has ever gotten back to me at any time. I have to keep repeated calling every month. WHY?
This all seems like a bad dream.

I have been on the phone with Enercare representatives, Supervisors now for over 3 months.
Every time you get passed to one person that cannot help then another person that cannot help. Issue is never taken care of.
This is the worst customer service I have ever had in my entire life. There is something illegal going on here from someone in the billing/customer servicedepartments!

I am nowhere and have no solution nor answers to this fraudulent billing by Enercare.
Also, on all the bills there is not any unit number.
How can you bill without a unit number?
How is this legal?
There is no timeline associated to this billing either since I have not resided at this building address in over 5 years.
How are you able to send a bill out for current charges for past services also without any unit number?
There are 6 units in this address location.

Enercare gives no unit number on any of the bills nor do they give you information on which unit they are trying to back bill for either.

I am now since this has been over three months not waiting. I have no patience left and have been lied to so many times I have lost count now.

PLEASE help if you can or if you cannot hep/assist if you could you please direct me to the proper contact people for this type of situation.

I thank you for your reply and time. Greatly appreciated.

Mary Suha
[protected]@hotmail.com
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