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CB Mortgage Companies Essex Mortgage Online mortgage site is useless.
Essex Mortgage

Essex Mortgage review: Online mortgage site is useless.

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I have a mortgage that has been traded to several loan holding companies thriugh the pandemic. Essex Mortgage is the one I am making payment to currently. I had autopay setup through a different lender and it transfered to Essex so I have not had to deal with them for the ~year they have been my mortgage servicer.

Due to cirucmstances the account auto-pay is attached to is short of funds. No problem, I have the money on a second bank account. Just go to log-in to the website aaaand nothing. You cannot do a single thing on their website. Cannot cancel auto-payments, cannot add/remove bank accounts, can't even find a phone number to call about the issue. Only a small e-form you can submit to request a response, and an e-mail you can message which says will take 3 business days to process your requests.

Is this a joke? This is worse than my old banks website was back in 2008.

And sure enough when you do find their very purposefully hidden phone nunber on their main website, I am dealing with the "we will call you back" automated message.

I am unsure of what exactly my options are but this is unnaceptable level of zero service.

Desired outcome: Needs to create a functional website with self service features and actually answer phone calls.

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  1. Essex Mortgage Contacts

  2. Essex Mortgage phone numbers
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  3. Essex Mortgage emails
  4. Essex Mortgage address
    2100 W Orangewood Ave Ste 180, Orange, California, 92868-1983, United States
  5. Essex Mortgage social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024