Essex Mortgage’s earns a 1.0-star rating from 2 reviews, showing that the majority of home loan borrowers are dissatisfied with lending experience.
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Online mortgage site is useless.
I have a mortgage that has been traded to several loan holding companies thriugh the pandemic. Essex Mortgage is the one I am making payment to currently. I had autopay setup through a different lender and it transfered to Essex so I have not had to deal with them for the ~year they have been my mortgage servicer. Due to cirucmstances the account auto-pay...
Read full review of Essex MortgageI obtained a 2nd mortgage as down payment assistance in 2020
I obtained a 2nd mortgage as down payment assistance in 2020. The broker I used lined me up with Essex Mortgage. I made my payments with checks to them as you can see on my statements with zero concerns or issues. I received an email notice saying I could sign up for auto pay and so I signed up thinking it would make my life easier and be more convenient. A few months went by and I received no notification or receipts so I signed in online and it confirmed that I had indeed been enrolled in auto pay and was up to date. Months go by and I receive no notifications (no issues) I then get a call from Essex telling me I am 8 months behind on my payments. Absolutely boggled and confused I say how can that be I am on auto pay. The woman on the phone says hm yes you are let me look into this further. She comes back on the line and reports that they have been trying to call me but my voicemail was full and that there have been issues with the auto pay. I freaked out and asked for my balance so I could pay it immediately ( I take good care of my credit, I don't owe anyone anything and would have no reason to miss such a small payment monthly) She tells me my balance and I ask to have it resolved but I will pay in the mean time to clear things up. They accept my payment and I get a call again the next month saying I'm behind that they put my money in a holding account and that I need to clarify if I want to pay against balance or interest. At this point I'm beyond upset because I paid enough to pay off both and I can see on my statements that they had accepted ach payments when they say they had not and NO late fees shown even further contradicting their story and version of what happened. I have requested my phone call recordings and documentation and have been ignored repeatedly I am trying to sell and buy and this is holding it all up! This is blatant fraud. I have more emails and statements to show my proof and have seen 100s of complaints and need resolution asap
Is Essex Mortgage Legit?
Essex Mortgage earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Essex Mortgage. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Essex Mortgage's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Essexmortgage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Essexmortgage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Essexmortgage.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The essexmortgage.com may offer a niche product or service that is only of interest to a smaller audience.
- Essex Mortgage protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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Overview of Essex Mortgage complaint handling
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Essex Mortgage Contacts
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Essex Mortgage phone numbers+1 (888) 892-4070+1 (888) 892-4070Click up if you have successfully reached Essex Mortgage by calling +1 (888) 892-4070 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (888) 892-4070 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (888) 892-4070 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (888) 892-4070 phone number+1 (702) 350-7180+1 (702) 350-7180Click up if you have successfully reached Essex Mortgage by calling +1 (702) 350-7180 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (702) 350-7180 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (702) 350-7180 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (702) 350-7180 phone number+1 (949) 433-0000+1 (949) 433-0000Click up if you have successfully reached Essex Mortgage by calling +1 (949) 433-0000 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (949) 433-0000 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (949) 433-0000 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (949) 433-0000 phone number+1 (714) 624-9192+1 (714) 624-9192Click up if you have successfully reached Essex Mortgage by calling +1 (714) 624-9192 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (714) 624-9192 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (714) 624-9192 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (714) 624-9192 phone number+1 (702) 875-1266+1 (702) 875-1266Click up if you have successfully reached Essex Mortgage by calling +1 (702) 875-1266 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (702) 875-1266 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (702) 875-1266 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (702) 875-1266 phone number+1 (702) 425-4440+1 (702) 425-4440Click up if you have successfully reached Essex Mortgage by calling +1 (702) 425-4440 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (702) 425-4440 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (702) 425-4440 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (702) 425-4440 phone number+1 (714) 919-8028+1 (714) 919-8028Click up if you have successfully reached Essex Mortgage by calling +1 (714) 919-8028 phone number 0 0 users reported that they have successfully reached Essex Mortgage by calling +1 (714) 919-8028 phone number Click down if you have unsuccessfully reached Essex Mortgage by calling +1 (714) 919-8028 phone number 0 0 users reported that they have UNsuccessfully reached Essex Mortgage by calling +1 (714) 919-8028 phone numberClient Service Education Partner
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Essex Mortgage emailskguerrero@essexmortgage.com99%Confidence score: 99%gmccloskey@essexmortgage.com99%Confidence score: 99%dnour@essexmortgage.com99%Confidence score: 99%cclements@essexmortgage.com98%Confidence score: 98%jabreu@essexmortgage.com98%Confidence score: 98%Support
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Essex Mortgage address2100 W Orangewood Ave Ste 180, Orange, California, 92868-1983, United States
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Essex Mortgage social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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I obtained a 2nd mortgage as down payment assistance in 2020. The broker I used lined me up with Essex Mortgage. I made my payments with checks to them as you can see on my statements with zero concerns or issues. I received an email notice saying I could sign up for auto pay and so I signed up thinking it would make my life easier and be more convenient. A few months went by and I received no notification or receipts so I signed in online and it confirmed that I had indeed been enrolled in auto pay and was up to date. Months go by and I receive no notifications (no issues) I then get a call from Essex telling me I am 8 months behind on my payments. Absolutely boggled and confused I say how can that be I am on auto pay. The woman on the phone says hm yes you are let me look into this further. She comes back on the line and reports that they have been trying to call me but my voicemail was full and that there have been issues with the auto pay. I freaked out and asked for my balance so I could pay it immediately ( I take good care of my credit, I don't owe anyone anything and would have no reason to miss such a small payment monthly) She tells me my balance and I ask to have it resolved but I will pay in the mean time to clear things up. They accept my payment and I get a call again the next month saying I'm behind that they put my money in a holding account and that I need to clarify if I want to pay against balance or interest. At this point I'm beyond upset because I paid enough to pay off both and I can see on my statements that they had accepted ach payments when they say they had not and NO late fees shown even further contradicting their story and version of what happened. I have requested my phone call recordings and documentation and have been ignored repeatedly I am trying to sell and buy and this is holding it all up! This is blatant fraud. I have more emails and statements to show my proof and have seen 100s of complaints and need resolution asap