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I am not sure why there needs to be another terrible review for this company, but it gets it off my chest. Where do I start, I guess the beginning.
On friday june 1st 2018 at 3:22 pm, I placed an order with home depot for 28 cases (560 sf) of hardwood flooring. I realize that the order was placed too late in the day for any action on that day, not a problem I have plenty of work to do before I need it.
On monday june 4th at 2:39 pm I received a shipping conformation that the delivery date would be tuesday june 12th, perfect I can have a week plus for it to sit and acclimate to our humidity levels before installation.
So needless to say tuesday came and went, my day off from work was, while wasted, made the best of, calls to home depot. After plenty of on hold time while they (home depot) were on hold with estes final mile (I wish this was their final mile). I got little to no answer as to when the shipment would arrive, but I did secure a $150.00 credit due to the shipment being late and now holding up a remodeling project.
On sunday june 17th (yes father's day) at 12:55 pm I receive an email from estes final mile that the shipment is out for delivery. Okay, that seems odd, but due to the initial missed delivery date I say to my self good. Cancel father's day dinner and wait, because I was told I would have a four hour window. Wait til 9:30 to hell with this, I have to be up at 4 for work.
On monday june 18th at 3:00 pm I get another email from estes final mile, my order has shipped, if anyone has seen lewis black and the shaking of the face and the jiggling cheeks, that is what I am doing. Wtf yesterday it was out for delivery? More calls to home depot, another refund of $200.00 and now a delivery date of friday the 22nd. 3 weeks! Friggin weeks to come from north carolina to colorado, these people are not idiots, what we have here is "a walking abortion".
This review will be all over the web and I am sending an email to richard childress racing questioning why he would have such a dismal company as a sponsor.
If any one I ever order from uses estes final mile they will not have my business.
This company is an example of what is wrong with this country, and why we are going on the rocks.
There now I feel better, sorry it was so long, as long as my shipment!, bill
They Suck
Good news...although the above review was written in 2018, this company has remained consistent and 3 years later, they still SUCK.
I recieved a text the day before my very heavy (395 lb) and very expensive item was to arrive that I purchased from Home Depot. The text said they would deliver the item between 12 - 4 PM today. I texted Gary back and asked that the item be placed in my side yard so that it wouldn't block my garage and my cars, and wouldn't be seen by the public (didn't want it to get stolen). They said it was a "contactless" delivery. The item showed up this morning around 9 am (not even close to noon) and they didn't ring the bell or knock and placed this very heavy item right in front of the garage door, completely blocking my car from getting out. I was so frustrated and disappointed. I will make sure Home Depot knows about this too.