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I called to get some info as to were I would stay in Lake Tahoe and they wouldn't tell me until I gave them a $50.00 deposit. I would like to know my options of hotels and if I can stay at South shore or North. I don't think its out of reason to have this info before I send money. The person on the phone was absalotly no help and was very condisending. I understand she has a deadend job as a telemarketer but how hard is it to tell me I can stay at southshore. Dont waste me time, take my $50.00 bucks and make it a pain in the but to get my deposit back.
The complaint has been investigated and resolved to the customer’s satisfaction.
This the most disgusting company I have ever dealt with. I went through the same problem as the first customer. I wasn't able to get the dates I wanted so I wanted a refund of the amount paid for the trip. OF course I was promised a refund but guess what? No refund yet. They don't even answer their phone so is this a scam company or what? I would not recommend this travel company to anyone unless I didn't want them to ever talk to me again. Don't be fooled by this company, it's ridiculous.
Same here. I got this "voucher" after opening an account with Chevy Chase bank for a "free" 2 night vacation. They asked me for a $50 deposit and told me the deposit is returned if they are unable to book the room. What a crock.
"All" the terms & conditions are thourouhly explained on your certificates. I am a customer who actually followed the rules and had no problem.
First of all as a consumer you should of have read the terms and conditions that is on the back on the information that was provided for you. People are too ;azy to read all of the information that was given to them before you even put down your money. I am a faithful travler who had a very wonderful vacation. All of my travel arrangments were done by this great travel company. I had no problem getting any of my money back. The customer service was above and beyond helpful. So maybe its was not Executive Tour and Travel Services maybe its you people who really believe that you actuall won something for free.WOW nothing in this world is FREE! So dont blame the company take responsiblities for your lack of reading or asking questions before you out down your money...
Call the better business bureau. There are over 300 complaints logged with them which they assisted in getting customers a refund. You are not alone.