ExploreTrip
Reviews and Complaints

I have booked a flight via ExploreTrip and everything seemed fine. They took my money and I received all the necessary information. I was preparing for my trip and the last moment I decided to check my bank statement and found out that some extra money appeared on my account! I contacted ExploreTrip and was told that my booking was cancelled! They never bothered to contact me and I had no idea that even happened! I already booked a hotel in London but I had no plane ticket! These guys ruined my entire vacation! I'm glad that they returned my money, but still! Never again!

I purchased a ticket from this site. But unfortunately I had to cancel my reservation because I had some problems with health. I was too ill to travel. They said they'll give me a refund, but I'll need to pay $300 fee. I told that I wont be paying anything because I have a legitimate excuse and I can send them a doctor's certificate to prove that. They said okay, that they will be waiting for me to discuss it in person. I told that I will send them everything via email, because I can't go outside and am barely able to move. I did all they asked! I've submitted all the necessary documents including my prescription and diagnosis reports. But they are so slow and looks like they don't want to give my money back. They cancelled my flight, but didn't gave me a refund. I received a message two weeks ago, that they still need time and I'll be informed about the decision. But I'm sure there will be no refund. Well, it will cost them more if I wont get my money! I promise that!

These people are thieves, pure and simple. The messed with my order, trying to jack up the price. Then eventually they said, "Sorry, we couldn't book the flight for you." This was only 24 hrs before the scheduled flight!

Later, I discovered that they HAD charged my account despite having not issued the ticket. That, in my book, is thievery. I am trying in vain to recover the funds.

The worst experience we had in our life! Never had to deal with people like the employees at this place. Please stay away if you can! Nightmare! We booked the tickets with them in may that were $5, 400.00 for 4 people traveling different dates. They tried to charge my credit card for over $45, 000.00, when we called them they just laughed at us. I had to close my credit card and dispute the charge that they put on credit card for one of the tickets. Its been over 2 months and we are still dealing with them. Stay away!

Basically exploretrip.com people are crooks and liars. I had to cancel my ticket due to illness of my girlfriend. We had ticket insurance, but getting it requires a letter from the ticket seller that we didn't get anything back. Explore trip first said we need to pay additional $600 and wait for the month and they will return the money. Then they didn't return anything and promised in e-mail to send the letter. Then after 15 more phone calls they said they will not send the letter which means i don't get anything form insurance. Every time you call, they lie that the manager is out and he will call and he never calls. In the end they offered to give us credit on explore trip, which means for sure that they got money back from the airline but wouldn't give it back to us. Stay away from these crooks for a thousand miles. We will.

Exploretrip.com customer service sucks. Booked a flight from exploretrip.com online. Later, no reply from them. When i called, they said, airlines increased the fare. That is too false. When the booking was made, they took my credit card details.
Guys, beware of the scam. Lost patience in calling exploretrip.com customer service.
Although it is few bucks cheaper, better go with any website that you feel genuine.

I was really excited to find cheap flights on ExploreTrip's site from Washington DC to San Francisco and then to Sydney. But the day before the flight I tried to do an online check-in and learned that I was placed on a different flight than my ticket said: it was 8, 5 hours later! It totally ruined my plans, so I kept calling the customer service to see if they could still issue me the original ticket. First they blamed the airline but when I talked with the airline, they explained that ExploreTrip had made a mistake and not confirmed our booking with the airline on time, and then they had confirmed a different flight without telling me! Despite the promises of the customer service to put me on another flight, they never returned to the calls. Later, we wrote and official complaint and got no reply at all. Not only the failed to communicate to us that they made a mistake, but also the failed to provide even most basic customer service. I am just happy that they did not put me on a flight 8, 5 hours earlier!

Exploretrip.com is the worst experience i've ever had in my life! I have bought a round-trip ticket through them for $549 (After all the taxes and fees). The confirmation came right away, somehow not stating the price. Next day i've checked my bank account to find out that they have charged me $589 instead. I called them and they told me that i bought the ticket for this price and sent me the itinerary. I went to their site, found the same flight to see the $552 price. I told the peson i was speaking with (Sam) to connect me to the manager. He wasn't available and i had to call back several times that week to finally get ahold of him. The manager (Arthur) explained the mistake as some glitch in the system, because charges went up and i got charged later that day (When their site was still showing $552?) so he said he can either refund the ticket or send me a $20 refund as an excuse. By that time it was late to buy a ticket from another site - the prices were already higher, so i agreed to $20. It's been 2 months after they were supposed to send it and the check hasn't come in yet. I've called them several times and they either say that the manager is not available or simply hang up on me. I'll file the complaint with better business bureau, too.