Express Scripts review: Tramadol prescription 1

I am an Exxon Retiree with Express Scripts as my prescription provider, ID #[protected]. Approximately every 8 to10 months. I my doctor prescribes a controlled pain medication k/a Tramadol. This has been provided since my left knee replacement in 2010.

Initially it was not considered a narcotic and since it contains no Opium, it is not an Opioid. It was classified this way, I'll estimate about 8 years ago

My Doctor prescribes 120 tablets to be used every 6 hours as needed. I use the medication as sparingly as possible, hence the 8-10 delay in renewal.

Your Pharmacy has, except for last year, consistently arbitrarily shorted this prescription by 8 tablets, providing 28 initially with 3 refills (112 tablets).

I initially overlooked this until now. and contacted customer service. After 2 hours and speaking to 2 customer service reps and 3 supervisors I'm confused and frustrated. The reasons given ranged from State Regulations, Exxon Policy to Express scripts adhering to some ambiguous plan.

Can you please straighten this out and inform me how and what guidance to give to my Doctor in order to avoid this in the future. I would also wish to know that the missing tablets are being pilfered by someone in your organization.

I would prefer to solve this problem on this level and not bring a grievance to Exxon Management

Sincerely,

William L, Bianco