Extreme Restraints
Reviews and Complaints

I've ordered from ExrtremeRestraints before without issue, This time I tried 6 times without the order completing, and when I tried to contact them, it preventing me from completing the message... very frustrating.

Fairly large selection with reasonable prices - I like this site as it is one of those purely online stores with fairly good selection of gear. The best part of the site is the large variety of dungeon furniture which is hard to find at decent prices. Overall, I think this site has great bang for the buck. Merchandise is of good quality as well.

Seems like I'm in the minority, lol.

There were problems with the shipping, but it seems more to have been UPS than Extreme Restraints. It was a huge headache. Ended up having to pick it up at a nearby UPS location.

Nevertheless, I've ordered twice from this website, and I've got no complaints. Items are exactly as they appear in the pictures. Good quality -- you definitely get what you pay for.

Sending is extremely discreet. It comes in a simple brown box, taped (so you can tell if someone opened it), with just your name and the initials XRLLC.

4 stars, because I didn't receive an email when it was shipped, so I had to manually check on the website, but that's just being nitpicky.

Overall, excellent service!

Hello,

I am a customer that recently purchased a defective device from your company. Please do your level best to offer me a solution. I chose to make my purchase with your company over many others that I had shopped. I noticed that you offer a 100% satisfaction guarantee as well.

I did purchase a male chastity device and I have only had it a little over 24 HRS. I purchased this for my husband. He tried to wear it briefly, but he complained that it was causing pain. I had to drive to his work location an hour away to unlock and inspect the product again. He said that it was cutting or poking him. I looked and the workmanship of the product is very bad. The metal where it meets to make the cage has unfinished edges that poke and rub. I would have never purchased this particular model, if I would have know that it had rough edges that could cause harm.

My husband is now horrified of this product all together. This is his first device, and I fear due to this horrible experience, it could be his last. I would like to request that in light of the situation, that you please allow us to return this so you can return it to the manufacturer. Since the quality of this device was so questionable, we would like to also request that you kindly allow us to not get this same device replaced. I would like to purchase a different device that has no chance of harming him again.

We would like to get a credit, or even a partical credit toward the curve chasity device instead. I know that the price is more, and I will have to pay for the return shipping on the defective one, so I would be trusting your company again with my next purchase.

Please reply to let me know how we can possibly work this out, so that it is a win win for us all.

THIS COMPANY DID NOTHING TO HELP, SO I AM NOW OUT OVER 100 DOLLARS FOR NOTHING. I TALKED TO ANOTHER COMPANY THAT TOLD ME THAT THEY SHOULD HAVE SIMPLY RETURNED THE DEFECTIVE PRODUCT BACK TO THE MANUFATURER AND OFFERED ME A FULL REFUND DUE TO THE INJURY ASPECT ALONE. DO NOT ORDER A THING FROM THEM. GO TO JT'S STOCKROOM INSTEAD.

This is not a complaint but a question about the return policy for Extreme Restraints. What is the exact process? I just received this product today, October 17 and would like further instructions. There is nothing wrong with the product received other than it was not what I expected. The order # is xr1677475.

Any assistance in this matter would be greatly appreciated.

Extreme restraints guarantees privacy but uses the cheapest packaging available. Mine came popped open due to one flimsy peice of tape over the top & bottom, and everything was crammed and boxes smashed inside. No point in shopping online when all of these products can be found elsewhere & your neighborhood sees anyways. Customer service denied their poor packaging was an issue and offered an in store credit for the next time I shop there. This was after one representing hung up on me. Don’t use them

I recently made a purchase from Extreme Restraints and was disappointed with the quality of the product I received. I splurged on a fancy leather hood, but unfortunately, the zipper broke the first time I tried it on. I was really bummed out about it, so I reached out to the company to see if there was anything they could do to help me out.

Unfortunately, I was informed that their 30-day return policy had already expired, so there was nothing they could do to fix the issue. I was pretty frustrated by this, especially since the hood had cost me a whopping ?119 (that's $176 in US dollars!) including shipping. It felt like a total waste of money to have a product that was essentially useless.

Overall, I wouldn't recommend buying from Extreme Restraints if you're looking for high-quality products and good customer service. It's a shame that they don't seem to care about providing fit-for-purpose items or ensuring that their customers are satisfied with their purchases. Save your money and shop elsewhere!

I gotta say, I ain't too impressed with Extreme Restraints. They got a bunch of stuff for sale, but you can find it all over the place. And let me tell ya, their customer service is just plain awful. I tried to return something and it was like pulling teeth. They don't back their products and they make it real hard to get your money back.

I even had to file a PayPal complaint, and now they're telling me I can't order anything from them or their buddies anymore. Can you believe that? I'm thinking about suing them, to be honest.

So yeah, I wouldn't recommend these guys to anyone. There's plenty of other places to get what they're selling, and you won't have to deal with their nonsense.

I gotta say, I was pretty disappointed with my experience shopping at Extreme Restraints. Their shipping policy is a real doozy - I've bought plenty of items from other companies that ship straight to your door when you pay for shipping. But these guys? They get UPS to ship for an additional cost on top of their already pricey shipping fees. It's a total scam, if you ask me. They're just trying to boost the prices of their items, and it's not cool.

Honestly, I'd recommend shopping elsewhere if you're looking for similar products at better prices. There are plenty of other companies out there that won't try to pull a fast one on you like Extreme Restraints does. And don't even get me started on their so-called "discounts" - it's all just a bunch of fraudulent nonsense.

All in all, I'd say that Extreme Restraints is definitely not worth your time or money. Save yourself the hassle and shop somewhere else.

So, I had a bit of a problem with Extreme Restraints. I made an order and realized I had the wrong address on file. I quickly updated it and sent them an email to let them know about the mistake. But guess what? They still shipped my order to the wrong address! And the person who was supposed to help me didn't seem to care much about it. I mean, come on! I spent over $100 on this order and they couldn't even get the address right? I don't think I'll be buying from them again, to be honest. I saw someone else say that they can reroute a UPS delivery, but that didn't seem to matter to the person who was handling my issue. So, yeah, not the best experience. Thanks for nothing, Extreme Restraints.

This company is not worth your time or money. They have multiple names on the internet, such as Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, and Boyzshop. It's hard to keep track of who you're actually dealing with.

If you do decide to purchase from them, be warned that they have a terrible return policy. Even if they send you something that doesn't work or is the wrong item, they won't give you your money back. It's frustrating and unfair to consumers.

I suggest staying away from any of their companies. They don't care about their customers and only care about making a profit. Don't waste your time or money on their shoddy products.

If you don't believe me, check out this blog: http://xrllcsucks.blogspot.com/. It's full of stories from other unhappy customers who have had similar experiences.

I had a really bad experience with Extreme Restraints. I don't think I'll be ordering from them again. It was just really frustrating. My package never came and then they told me it got sent back to them. I had to send so many emails and leave so many messages before I finally got to talk to a manager and get my order sent again. And even then, I had to keep repeating myself and the customer service people didn't seem to know what was going on. It was just a really bad experience overall. I don't think I'll be doing business with them again.

I recently made a purchase on Extreme Restraints, spending a hefty sum of nearly $400. Unfortunately, one of the items I had ordered was marked as "discontinued" and I was notified of this via email after they had already taken my money. To make matters worse, they don't offer refunds for their mistakes, only store credit. However, this store credit can only be redeemed over the phone and cannot be used on their website.

When I called to redeem my store credit, the representative on the other end of the line seemed to be in a terrible mood. It was clear that she hated her job, hated me, and probably hated herself too. In a world where customer service is already lacking, Extreme Restraints takes the cake for being the absolute worst.

Despite their vast selection of products, I would not recommend shopping at Extreme Restraints. There are plenty of other places to spend your hard-earned money where you will be treated with respect and receive better customer service.

So, I've been a customer of Extreme Restraints for a while now, and I gotta say, I'm pretty disappointed with my recent experience. I ordered a bunch of stuff from them, spending a few hundred bucks, and I was really excited to get it all. But when I checked my account, I saw that they had my old address on file, which I had tried to change. I guess it didn't go through or something, because when the package actually shipped, it went to my old address instead of my new one.

I was pretty annoyed, but I figured it was just a mistake and I could get it sorted out. So I contacted the company to see if they could help me out. But all they said was, "Unfortunately your package was shipped. We are not able to make any changes at this time. I apologize for any inconvenience this may have caused you."

I mean, come on. That's not really helpful, is it? So I called them up to see if there was anything else they could do. And you know what they said? They said they couldn't be responsible for the package anymore. Like, what the hell?

I don't know about you, but if I order something and it gets sent to the wrong address, I expect the company to take responsibility for it. But apparently not Extreme Restraints. They just washed their hands of the whole thing and left me to deal with it.

Honestly, I'm pretty disappointed. I've ordered from them before and never had any issues, but this experience has really soured me on the whole thing. I don't think I'll be ordering from them again anytime soon.

I gotta say, I ain't too happy with my experience with Extreme Restraints. I wouldn't recommend it to anyone, and I sure as heck ain't gonna buy from them again.

Their customer service is just plain awful. They give you a phone number and email address to get in touch with them, but when I called them up, I got a recording saying they were closed - even when they were supposed to be open! And they haven't answered my emails yet, either. I mean, what's the point of giving out contact info if you're not gonna use it?

To make matters worse, they didn't even send me a tracking number or a receipt for my order. I was supposed to get it two days ago, but it still hasn't shown up. And to top it all off, they went ahead and charged me for it anyway! How am I supposed to figure out what happened to my order if I don't even have a receipt or tracking number?

I know some folks might be tempted by their low prices, but trust me - it ain't worth it. This company's got some shady business practices, and I wouldn't trust 'em with my money again.

I had a pretty frustrating experience with Extreme Restraints. I placed an order three weeks ago and it still hasn't shipped. After waiting for so long, I decided to cancel my order and was offered an in-store credit. I wasn't happy with this and called to explain that I wanted a refund instead. One of the reps said they would approve a refund, but I still haven't seen it yet.

To make matters worse, when I brought up the fact that they charged my card without actually shipping the order, the rep tried to tell me that it was just a hold and that my card wasn't actually charged. I checked with my bank and found out that this wasn't true - my card was charged the day after I placed the order.

So, to summarize, I had four problems with my experience with Extreme Restraints. First, they failed to ship my order after three weeks. Second, they tried to keep my money even though they didn't ship the order. Third, they lied about charging my card. And fourth, I still haven't received the credit to my card that they promised me. Overall, I'm pretty disappointed with this company and wouldn't recommend them to anyone.