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Upon occupancy I found following issues with Fernbrook home builders in Toronto,
Missing appliances - fridge and stove
Missing hood,
Missing Ventilation covers
Missing bulbs
Shaky and poorly fitted leaky balcony doors and windows, too noisy and leaky when it is windy-bad workmanship.
open electric box.
Dead Garage entry FOB: customer service and management unable to help for 15 days.
Water Shower- flow of water slow,
No heating-- so far no response.
Balcony net broken
Inspite of reporting many times, they did not fix timely and fully. We Experienced very poor coordination in their team and very bad and unfriendly customer service. No one responsible to sort out issues. Management and Customer service both were found to be irresponsible in their duties and try to push on each other. Due to faulty Garage door FOBs and no help from Absolute builders I had to suffer every night to get in to building. Very poor support system in place. Sent faxes and called VP Customer relations, never heard from him. They never return calls. No staff found to be customer friendly with few exceptions. Their mid level management are accusing customer to protect jobs of their low level staff.
Keep fingers crossed to see if they ever wake up.. Fernbrook thinks customer is not right and whatever their staff says is true. I found total chaos and unprofessionalism in their work so far. Never came across this type of builder who has no respect for customers. Very poor handling of problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not under any circumstances buy a home from Fernbrook. They project themselves as a high end, "custom" builder, but they are anything but. Their quality of construction is extremely poor, their finishing is abysmal, their customer care is non-existent. They hire fly by night trades people who don't know what they are doing. Expect to devote the next few months or years of you life fighting with them because they won't own up to anything. Add a year the closing date their lying salespeople tell you and expect nothing but chaos from a bunch of weasels afterwords.