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I live out of the country and ordered about $300 worth of items for my son from Final Score. They accepted my order, credit card and sent me a confirmation.
A guest was traveling from the US here and it was imperative that they ship the items within a certain time frame. As I had ordered early, there should have been no problem. Well, at the last minute Final score canceled my order saying I had never confirmed by email... they never sent me an email asking me to confirm my order. I told them I never got it or obviously I would have confirmed it. I said, 'well, I'm confirming it now, SHIP!' before my friend leaves the country! They said they can't do that - I have to reorder. I couldn't remember what all my son (16) wanted and he was gone for the week. After a BUNCH of back and forth, they finally came up with my original order. Several of the items were now out of stock ((naturally...) so we missed out on some great deals, but then they refused to ship it 3 day air and their original sale was 'free shipping' plus the discounts! They said that since I didn't confirm the original email that I never got (and they never proved they sent!), that it wasn't their fault. I said it wasn't MY FAULT they didn't just fill the order after I confirmed on the first email and send the damn things off!
For me to have them ship their items overnight or 3 day it would have cost me too much - the whole purpose of the order was to get this stuff with the free shipping. Baby boy has big feet and his shoes weigh a ton!
Anyway, so I was forced to cancel the order totally and tell my son that baby's not getting a new pair of shoes after all.
This is the kicker.
The next week they had another sale... with FREE SHIPPING!
Hey there,
My name is Ray and I am a Customer Service Agent with Eastbay. I am sorry to hear about the issues you had with your order. If you want us look over your order and see if we can assist you, please e-mail us at eastbay_rep@eastbay.com.
Thanks,
EastbayRep - Ray
Final-score website is so bad. I tried to fill out a complaint that and my order won't go through. Also they have a promotional code that does not go through either. Worst shopping expirience ever!
DONT EVER ORDER FROM FINAL SCORE. ME AND MY BOYFRIEND ORDERED SOME TIMBERLAND BOOTS FOR 126 DOLLARS. WE RECIEVED A EMAIL STATING THAT THE ORDER WAS SUCCESSFUL PUT IN THEN HRS LATER WE RECEIVED ANOTHER EMAIL STATING IT WAS CANCELED. SO WE WERE GOING BACK AND FOURTH WITH THESE PPL ABOUT REIMBURSING OUR MONEY AND THEY SAID ALL THEY CAN DO IS SEND A FAX TO MY BANK STATING THEY CANCELED THE ORDER SO MY BANK CAN GIVE ME MY MONEY BACK. SO I CALLED OUR BANK AND A FAX WAS NEVER SENT. SO MY POINT TO EVERYONE IS DONT EVER ORDER NOTHING FROM FINAL SCORE. THEY ARE SOME SCAMMERS, LIARS AND THEY NEED TO BE SHUT DOWN.
Buyer beware. I ordered shoes and they did not fit. I sent them back and still have yet to get a refund after two months. I have two emails from them stating that they received my return. I also have the tracking info for the return. One email stating that they will not refuse due to PayPal dispute. They are stealing from their customers and committing internet fraud.
I just ordered from there can someone please tell me if it’s legit or not
They sent a pair of shoes that did not match and because my son was not able to open the shoes( he was at college and did not open until his break when he returned home) and notice this prior to their 30 day return policy they would not reimburse him for this. This is despite the fact that my son has done thousands of dollars of business with them. Time to find a new company to do business with.
worst experience ever