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I started a home warranty on 08-11-2022. I called on 09-02-2022 because my AC system had stop working. the company said that they would send someone out. The call was a placed on Thursday 09-02-2022. No one came out until Wednesday the 06th the service man came out looked at the AC unit and after a total of 5 minutes and said that the system was leaking and he could not put freon back in it because it was simply to old. When I bought the policy it said that it covered the entire AC unit. When the service men told the company that it was leaking they refused to cover it. I called them and asked why and they said that coils were not covered. I asked why and they said that it states plainly on the contract that they do not cover coils, but when I bought the plan it never said anything about not covering a part of the AC system. They also accused me of being a fraud and misrepresenting myself. in essence calling me a lier. This is the first service call I have made to First Premier Home Warranty. I paid my service fee of $60.00 in good faith and my policy in full of $579.00 now I am getting the runaround about my refund. They say that there is some BS unbinding fee of $75.00 and said that all I will get back is $64.00 these people are a bunch of ripoffs. I was also threaten that I would be hearing from their lawyers IF I wrote a letter to the BBB. I told them to call me.
I also called FPHW about my AC not cooling after a week I called them back and asked why weren't they getting a repair tech out to service my AC unit. They told me that I was suppose to call for service. I then asked them why they didn't send me an email informing me as to who the repair company was. They never sent an email but gave me the service companies phone#. I called an the repair tech came out the next day and told me that it was my evaporator coil but that he has asked the company in the past for approval to fix the evaporator coil and was told they would not cover it. It clearly states in the contract they will repair evaporator coils but refused to do so.
This company is a total scam how they are getting these high grades on the internet is beyond me.
The company has no integrity. Spreading the word will hopefully help the potential consumers to steer away from the company and not throw money into a bottomless pit
I m also have trouble getting my money returned after I cancelled my contract. Who can I call to get my money? Thanks for any help!