Fit Factory
Reviews and Complaints

I ordereded a CD from a store on Ebay named ohdarnitallsales. It was a hard to find item in the Blues and Jazz genre. Not only did the seller ship the item on the same day it was ordered, they gave me another free CD at no charge at all. The shipping was free anyway. It was a used but very clean cd (both of them). I told two friends (we aren't the richest people on the planet) and they too had their items shipped on the same day they bought it and received the nicest communication. These sellers are not power sellers, their items look cool and they take care of their customers. With all the negative comments about Ebay I'd just like to point out that this sellers is pretty darn nice. My aunt is a vintage jewelry buff (is that what you call it ladies?) and she said the quality of the pins she bought was really good and the stones truly were vintage like she saw from her Mother's stuff. It is really nice to buy something online, have it packed well and on top of that, be there within days. ohdarnitallsales is in the west and I on the east coast and got mt items in two days. So did my aunt and my wife's friends. You never hear about sellers like this. My school mate's sister's Mom called her on the phone about a special order and found out that she collected antique dolls so her Mom bought one for her daughter. You only hear about the power sellers who buy their items from someone else, which is ok if the customer gets what they want but it's like driving on an old country road and coming across a Mom and Pop store, with an old coke machine in front, where it is reasonable and just mellow to shop. The owner makes all of her things which include Christmas ornaments and I thought I'd just give a shout out to ohdarnitallsales. Of course they dont make the CD's but the service was the same. people like this deserve some good customers. ohdarnitallsales

I am battling with the same problem. Acai refunded me as a curteous refund. And cancelled both the fit factory and cost smasher, so I hopefully wont see anymore charges. I had my card cancelled so they can't charge me anything anymore. However the stupid colon cleanse place is not so nice. I have talked with 3 people and they all say its a no refund policy. I have been trying to talk to their supervisor to settle this the easy way and just be refunded, but each person I talk to they say call back in 3 hours, 30 minutes or 2 hours. Lame. So frusterating. So I will have to dispute those charges.

I can't really add anything except to say I'm in the middle of fighting the exact same thing right now. My product came with the number [protected] to call if I have questions. They said that they couldn't bill my account so there was nothing to worry about. Yeah right. My credit card was billed but by [protected] which apparently can charge my credit card just fine. They funny thing, well, not funny but, is that both places claim to be unique but they both know all about my 6 digit Order number. Is it possible that I happened to order the same product from two places that don't know anything about they other but they both gave me the same 6 digit order number? Not likely.

It's still ongoing. They told me to fax in a request that my account be reviewed at [protected]. Of course the first number continues to say they are unable to bill me but they know all about my FAX which was sent under direction from the second number.

As long as they can continually hide behind different phone numbers and different company names they can continue to bill me without me ever being able to know I have things cancelled.

Sounds like I should expect to get more product in the mail and that the nightmare of returning them is rapidly approaching me.

They are terrable people
Fit Factory, Fit-Fac.com selling Acaipure and the Colon Cleanse MD, Diet Offer Store, Supplemen Nevada Free Trial Ad on Fox News about the Oprah diet, Health Page SCAM. Two Products from Florida but billed from Nevada & Utah.
Today 1/20/09 - I called Fit factory [protected] which was a bad #, but my Credit Card Co gave me [protected] and they gave me Acaipure, Ph # [protected] which is Dynamic Health Products Inc. 12399 Belcher Rd. South, Suite 140 Largo Fl 33773. They stated that they are not associated with Fit Factory anymore. If I send them the sample back I received I will not be charged for the item. The free sample was not free but only a trial time to try it. The Rep at least sounded nice on the phone, but we will see. She said she would also refund my shipping charge. I thought I was getting free samples to try as everyone else was led to believe by the ads. Acaipure charged me $4.95 shipping on 12/24 and Fit factory charged me $29.95 & $1.17 Total $31.12 on 1/15/09. It would be nice to know if the Acaipure product was ok. I’ve bought Herbs on line like through Amazon before that was hard to get locally, but to be safe I am sending the Acaipure back. It is too bad they got hooked up with Fit Factory – if they are Legit.
Colon Cleanse Md product trial sample with only a couple of pills in it arrived the end of the 1st week in January and a full bottle arrived a week later. I was charged $3.95 by Diet Offer Store on 12/24/08 – [protected] UT and I was charged $89.31 from Supplemen Las Vegas Nevada on 1/7/[protected]. I talked to Anne P @ the Supplemen # [protected] about the Colon Cleanse, I asked her to remove me from any auto billing, I did not agree to this and I also asked her to give me a address to return the unauthorized item. She gave me as a address: Fulfillment Center 4650 SW 51st St, Suite 711 Davie Fl 33314 which just happens to be Colon Cleanse MD’s address too. But they have in the out of state listed ph # [protected]‎. Note a reverse Phone # Look-up shows that the ph # is to Creative Edge Marketing. PO Box 1159 Sandy, Ut 84091. Intelus lists this Ph # as Midvale Ut. Area.
I have put the January charges on dispute as they were not authorized. Even though I misunderstood or was misled about a receiving a trial sample, which was to all of them a trial period I did not dispute the shipping charges even though I should. I hope this additional info helps someone else.

an unathorized charge of $29.95 came out of my checking acct. The company name was Fit Factory. I don't know what the product is. I called the phone number associated with the company, [protected], and got a recording saying the call could not be answered at this time to speak to an associate (or words to that affect) press 0. I did. another recording saying the person wasn't available to enter an extention please enter it now followed by the pound sign. (again or words to that affect), but there was no extensions that were valid. I called my bank, who asked if i was online at that moment, when i told them yes they asked me to google the company name. When I did i found this complaint site. On this site I noticed another company I had trouble with, IPHEALTHIERME, a company who advertises a 14 day free trial of ACAIBerry, which I did order, paying for shipping and handleing only, however did not receive it for almost 10 days. I saw a charge on my acct for $89.95 for this company and called that number,
[protected], spoke to someone I couldn't understand, and explained to them that i had the product less than a week and asked why I was being charged $89.95 for a free trial, it hadn't even been 14 days, the charge came out 12 days after the product was shipped. He told me I accepted the terms on-line. I told him thats not the agreement. The product advertisement said free trial for 14 days pay only shipping and handling, again he told me I agreed to the online terms. I told him I hadn't opened the bottle, that i was taking a picture of it and the envelope and notifying the Attorney General for fraud, false advertising and extorsion. I told him I didn't want anymore from their company and to reverse the charges. He kept repeating the same thing. I ended up hanging up on him and tried to call back. This time it was "Sorry we are experiencing high caller volume, the best time to reach us is 6pm mountain standard time. if you wish to speak to a representative please stay on the line and your call will answered in the order it was received." I then waited for an hour and a half (that time), an hour another time and 45 min. another time. These two companies are connected. Online, when I ordered the acaiberry another advertisement popped up for a bowel cleansing product, which I clicked on "skip". Yet here I am. Oh, I also received another shipment of the acaiberry and received an "international currency fee" charge for $2.89 or 87 cents. Imagine that.

Today, the same thing happened to me, except I ordered
"AcaiPower", thru CNN (Central Coast Nutraceuticals, Inc.). And, I DID read the Acai web pages VERY carefully.

The site lead me to believe that if I wanted the additional supplements offer, I had to 'click' the 'offer' box. I did not want it, so I didn't click it!

I only found out about this "Fit Factory" charge when my credit card company called me about my credit card being possibly compromised. We reviewed all my charges, but I had no clue what the "www.fit-fac.com" charge for $29.99 x 2 was.

The credit card company gave the tel.# of Fit Factory: [protected]). Called and spoke to a very nice Jane, and her supervisor Holly, who took care of the charges and cancelled my account/ membership, with a confirmation # in about 10-15 minutes.

But, if it hadn't been for the diligence of my credit card company, I wouldn't have know about this non-authorized use of my credit card. And, I also changed my CC#.

My advice, DON'T order on line!
If you want to try or buy something, call their 1-800#, so you can verbally decline the 'additional offers'!

But, if you weaken and order on-line, I've found CNN and Fit-Factory customer service to quite OK.

They charged my credit card 19.95 without authorization. I am positive I never signed up for anything. When I called, the woman who answered the phone would not take NO for an answer. Finally I got her to cancel my so-called "subscription" and then give me a confirmation number. She did not however refund my account.

After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website. (Fitness Hub also known as Fitness Factory, Fit-Fac, Fit Factory, similar dba).

I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub [protected] number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

DON'T BUY FROM GOTBODY.COM

I entered this complaint the morning of Sept. 10, 2009. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

Here is email correspondence from GotBody.com

>>>>>>>>>>>>>>>>>>>>>>
Dear Brittney (GotBody.com Customer Service),

There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2009, and possibly earlier. As of September 10, 2009, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

Sincerely,

K

--- On Thu, 9/10/09, Service wrote:

From: Service
Subject: RE: Contact Us Enquiry
To: k
Date: Thursday, September 10, 2009, 12:27 PM

Hello K,

I completely understand your concern. The corporation that owns GotBody.com
has decided to implement the Fit Club program on our website in order to
remain competitive. There is a program sign-up on the last page of checkout,
and it is an opt-out formatted sign-up. I apologize for any inconvenience
you may have experienced from missing it. I have no problem cancelling your
trial membership if it has not already been cancelled.

If you decide to order from us in the future, the option to sign up for this
program will not show up as long as you sign in with the same email address.
Our system is set up so that once you accept the offer you do not see it
again. Additionally, our management team is working on discontinuing this
affiliate program from our website. We do appreciate your business, and I
apologize for the hassle. Please let me know if there is anything else I can
help you with. Thank you. Have a wonderful day.

Yours in Health,
Brittney (GotBody.com Customer Service)

-----Original Message-----
From: k
Sent: Thursday, September 10, 2009 8:30 AM
To: service@gotbody.com
Subject: Contact Us Enquiry

Mail From K

Last Name

I am a frequent customer of GotBody.com and recently received a bogus credit
card charge from Fitness Hub (or Fitness Factory, Fit-Fac, Fit Factory, similar dba) after ordering from your
site. There is no agreement to pay Fitness Hub or Fitness Factory during
your order checkout procedure, and it is obvious your company intentionally
submitted this unauthorized charge to my card. I will no longer purchase
from GotBody.com.
>>>>>>>>>>>>>>>>>>>>>>>>>

It was gotbody.com. There is a little checkbox on the checkout page. If you don't uncheck it you get signed up for a weight loss program

Same thing happened to me... I called the company and got my credit card refunded within 3 days and membership cancelled.

Here is the best way to handle the call to avoid them telling you that there is nothing they can do:
1. tell them the call is being recorded
2. tell them that you plan on contacting the Better Business Bureau and Attorney General's office if not issued a refund along with cancelling the memebship.
3. ask for a confirmation # and aslo an email confirmation.

They will 1st try to tell you that there is nothing that they can do about the initial 29.95 charge since you did not cancel within the 1st 21 days. They will also point out that this was disclosed when you clicked "rush my order" or "submit" for your "Free Sample"... Simply tell them "that is poor business practice - please credit my account for the 29.95 and cancel the membership - thanks you!"

Remember - there is no such thing as a "Free Sample" except for a slice of cheese from the deli at your local grocery store!

Good Luck! ~ Mike (Milford, CT)

After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website. (Fitness Hub also known as Fitness Factory, Fit-Fac, Fit Factory, similar dba).

I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub [protected] number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

DON'T BUY FROM GOTBODY.COM

I entered this complaint the morning of Sept. 10, 2009. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

Here is email correspondence from GotBody.com

>>>>>>>>>>>>>>>>>>>>>>
Dear Brittney (GotBody.com Customer Service),

There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2009, and possibly earlier. As of September 10, 2009, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

Sincerely,

K

--- On Thu, 9/10/09, Service wrote:

From: Service
Subject: RE: Contact Us Enquiry
To: k
Date: Thursday, September 10, 2009, 12:27 PM

Hello K,

I completely understand your concern. The corporation that owns GotBody.com
has decided to implement the Fit Club program on our website in order to
remain competitive. There is a program sign-up on the last page of checkout,
and it is an opt-out formatted sign-up. I apologize for any inconvenience
you may have experienced from missing it. I have no problem cancelling your
trial membership if it has not already been cancelled.

If you decide to order from us in the future, the option to sign up for this
program will not show up as long as you sign in with the same email address.
Our system is set up so that once you accept the offer you do not see it
again. Additionally, our management team is working on discontinuing this
affiliate program from our website. We do appreciate your business, and I
apologize for the hassle. Please let me know if there is anything else I can
help you with. Thank you. Have a wonderful day.

Yours in Health,
Brittney (GotBody.com Customer Service)

-----Original Message-----
From: k
Sent: Thursday, September 10, 2009 8:30 AM
To: service@gotbody.com
Subject: Contact Us Enquiry

Mail From K

Last Name

I am a frequent customer of GotBody.com and recently received a bogus credit
card charge from Fitness Hub (or Fitness Factory, Fit-Fac, Fit Factory, similar dba) after ordering from your
site. There is no agreement to pay Fitness Hub or Fitness Factory during
your order checkout procedure, and it is obvious your company intentionally
submitted this unauthorized charge to my card. I will no longer purchase
from GotBody.com.
>>>>>>>>>>>>>>>>>>>>>>>>>

Dispute the charge with your card issuer customer service people. Have them cancel the card number and issue you a new card.

It seems we are all getting Scaned, They have taken $29.95 out of my Bank acount twice, I called the [protected] waited 20 min. got cut off, called again waited a long time, someone came on, I gave her HELL, she transferd me to her Supervicer, he said I orderd it when I got free sample of Bromalite Dygestive Suplament, had trouble with them also taking money from my acount. I told this Sup. if they didnt return that money to my acount I was going call my bank fraud line, the FCC, my Senater, an they would wish they never heard of me when I get through . They said they dont want trouble, that they would reimburse me, we will see..

I checked my account and saw there was money collected in the amount of 29.95 to Fit Factory... I had never even heard of this company... I also ordered the acai berry which was free. All i had to pay was 3.95 for shipping and handling... I still have not received it... it's only 30.00 but I'm a single mom and every penny counts... I'm so upset... and i don't know what to do about this... not to mention that the phone number provided is an invalid number...

There was a charge of $29.95 placed on my charge card for I dont know what. I have called the number that the credit card gave me and I have not had a response.

Folks,

Wonder how an unauthorized charge from FitFactory posted to your credit card account? A little snooping led to our finding that GotBody.com (fitness supplements, etc.) has a small pre-checked box for a "Free FitFactory Trial Product" that, if not "unchecked", provides FitFactory with both your credit card number and AUTHORIZATION to bill your credit card. A deceptive practice, to say the least.

My advice is to stay away from GotBody.com and FitFactory.com, as they obviously have little regard for the consumer.

If anyone reading this is an associate of GotBody, you will be pleased to know we were very satisfied with their customer service, until this borderline fraud caught us by surprise. As a final note, Andrew (who is THE BOSS) made the terrible business decision regarding the "checked box". So long, GotBody, hello GNC.

You need to keep calling the [protected] finally you WILL get through. Just dealt with this yesterday. THey will give you the money back. But watch out there is a 89.31 charge coming at ya monthly if you dont go change your check card info, cancel and re-order! FAST! it happens one wk after the thirty dollar charge and will continue to happen every 30 days!

i got the same thing this morning, and i have been doing some digging and this is what i have found... this goes to customer service, [protected]. and file fraud w your bank.

I too have unauthorized credit card charges from Fit Factory for an Acai Berry order. I called and let them know I was not interested in the product and I was already charged the 29.95. I was told that the 14 day cancellation period started the day I ordered the product not the day I received the product, which was after the 14 days were expired. So they said they still had the product in the warehouse and would credit me, however I never recieved the credit and today I was charged again!

Some one has to do something about this company! I ordered my risk free trail for just shipping and never received any thing until I e-mailed them to complain! I got it and along with it a charge for 49.95 for a bunch of crap I never ordered ! I could never get n touch with any one on the phone! I e-mailed them and told them to cancel what ever scam they had going and not to charge me again! They just put a charge through on my account for 29.95! I am so angry! I am going to the bank tom., I am disputing the charges and if necessary I will cancel that debit card. It's a huge pain! what's really bad is that I didn't hate the product! I would have prob. ordered it again if they hadn't been so dishonest. I really hope some one shuts them down! I will be consulting my Lawyer!

fit factory cant cancel acai orders jack ###

My bank account has been charged $29.95 for a program I never enrolled in. I too ordered the free trial for $3.95 shipping and handling, and went directly to the web site and cancelled my "membership" on the same day. It has not been 14 days since I placed my order, and I have not received the product. What a rip off!

I don't know what to do about this! My business is FitFactory. Not the one thats scamming everyone. We are a personal training business out of Tennesse. Our website is www.fitfactorysevierville.com. We have no affiliation with fitfactory.com.

The real problem is that WE are the only fit factory people can get ahold of! Its a real mess. I don't have a clue how to get fitfactory.com on the phone. They are like a ghost or something. I have plans on suing the pants off of whoever is responsible. It has not only become a major hassle daily with tons of calls regarding this scam. It has really effected my business online. I have thought about changing the name of my business but it would cost me tons in advertising costs.

Anyone know who/where I can go to track down these criminals?! I even had a call from a grandmother who's grandaughter of 5 had her wal-mart gift card withdrawn from at christmas! This MUST stop! Gene

After making an online purchase from GotBody.com, my credit card received a charge of $29.95 from FitnessHub. This is a scam allowed by GotBody.com, do not purchase from that website.

I have made many previous purchases from GotBody.com with no problems, then they claim that on my last purchase I agreed to a 14 day free trial membership to Fitnesshub, and if not cancelled they begin charging my card $29.95 per month. The email confirmation from Gotbody.com does not list a membership to a different company. Going through the Gotbody.com purchase system, there is never an agreement presented to the customer, and their customer service people cannot produce the agreement. I called the fitnesshub [protected] number and a processing agent in the Philippines immediately agreed to refund my card, leaving the charge on my account for no more than 30 days. Her manager Mona Alera in the US gave me the Fit Factory address of 305 W Broadway #114, New York, NY 10013, and said they are not responsible for the interest charges resulting from their charge.

I called my credit card company, they said this charge will have a dispute filed against it and I will not be liable for the interest charges, and the Visa representative said they do get many disputes against Fitness Hub and Fitness Factory.

Do not purchase from GotBody.com, they are one of the companies giving the credit card information to Fitness Hub and Fitness Factory.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

DON'T BUY FROM GOTBODY.COM

I entered this complaint the morning of Sept. 10, 2009. The folks at GotBody and FitnessHub are keenly aware of their deceptive business practices, and they posted their comment to my complaint within two hours after I entered it at ComplaintsBoard.com.

Here is email correspondence from GotBody.com

>>>>>>>>>>>>>>>>>>>>>>
Dear Brittney (GotBody.com Customer Service),

There may be an already checked opt-out formatted signup on the last page, but this is after providing my credit card information for the agreed upon transaction. The signup is not part of the original transaction and you are not authorized to bill my card. I expect compensation for the interest accruing from my credit card company due to your unauthorized charge.

Your email states that GotBody.com is working on discontinuing your relationship with FitnessHub; however, complaints listed on ComplaintsBoard.com show GotBody has been aware of the problems since January, 2009, and possibly earlier. As of September 10, 2009, GotBody.com and FitnessHub are stilll in partnership and it does not appear that you are trying to end your deceitful practices.

Sincerely,

K

--- On Thu, 9/10/09, Service wrote:

From: Service
Subject: RE: Contact Us Enquiry
To: k
Date: Thursday, September 10, 2009, 12:27 PM

Hello K,

I completely understand your concern. The corporation that owns GotBody.com
has decided to implement the Fit Club program on our website in order to
remain competitive. There is a program sign-up on the last page of checkout,
and it is an opt-out formatted sign-up. I apologize for any inconvenience
you may have experienced from missing it. I have no problem cancelling your
trial membership if it has not already been cancelled.

If you decide to order from us in the future, the option to sign up for this
program will not show up as long as you sign in with the same email address.
Our system is set up so that once you accept the offer you do not see it
again. Additionally, our management team is working on discontinuing this
affiliate program from our website. We do appreciate your business, and I
apologize for the hassle. Please let me know if there is anything else I can
help you with. Thank you. Have a wonderful day.

Yours in Health,
Brittney (GotBody.com Customer Service)

-----Original Message-----
From: k
Sent: Thursday, September 10, 2009 8:30 AM
To: service@gotbody.com
Subject: Contact Us Enquiry

Mail From K

Last Name

I am a frequent customer of GotBody.com and recently received a bogus credit
card charge from Fitness Hub or Fitness Factory after ordering from your
site. There is no agreement to pay Fitness Hub or Fitness Factory during
your order checkout procedure, and it is obvious your company intentionally
submitted this unauthorized charge to my card. I will no longer purchase
from GotBody.com.
>>>>>>>>>>>>>>>>>>>>>>>>>