Flybuys review: rip off 9

Flybuys are ripping of customers... you are bombarded with offers you accept the offers by clicking and then the credit is not passed on When complaining by phone as there is no proper email address...they will not credit what you are supposed to get because they have no authority RIP OFF BAD CUSTOMER SERVICE her name was Cathlyn and the care factor was zero

Same deal, it was like talking to a brick wall, I spent 5 minutes trying to get the lady to stop talking and listen to my complaint, but she just kept talking. She'd make a good politician, never listens to the question, just talks about what she wants to talk about. What is with this activation anyway ? She claimed we lose the points because we didn't activate in time... so I guess the answer it to throw out their system and simply activate every offer that comes through... or better still, and probably my solution, just shop at woolies, a far simpler program there, just shop and every 2000 points they credit you $10, simple, easy, Coles take note... and good buy.

I’ve scanned my flybuys card instead of my husband and told the store if I can just return all the things I’ve bought then re-scan so I can scan the flybuys card of my hubby where we have the $50 off when you spend $80 or more for each week until 4 weeks. Store said no need just call 131116 and flybuys will sort it out. After explaining situation, lady on the phone insisted nothing she could do about because I’ve scanned the wrong card. Isn’t that supposed to be your responsibility to help me sort out the issue? Plus store instructed me the wrong info. This is supposed to be the 3rd week and 1 more week, we can avail of the $50. Not happy at all! I’m now going to just shop at woolies or Aldi!

I will also be cutting up my flybuys cards and moving too Woolworths. Your loss Coles. When I went to redeem my flybuys points recently, I discovered the card I had been using for more than 10 years was not registered in my name. Flybuys would not give me the registered name over the phone for privacy reasons. Fair enough. But when I asked them to contact the registered owner to clear up the confusion, they refused, saying this would also be a breach of privacy. Wrong, Coles and flybuys. Contacting one of your own customers can never be a breach of privacy. However, my bigger concern is that fact that it appears to be impossible to lodge a written (email) complaint with flybuys. Selecting "contact us" simply takes you back into a loop that ends with the "privacy protecting" phone answerer. Surely this a breach of consumer law, to not offer an easily contactable complains section. I will be taking this matter up with Fair Trading.

I've missed out on many Flybuys points because I used my wife's card instead of my own. I thought the cards were joint and we can use either card. Not so, apparently. We tried to login to our account we've had for 20+ years. Can't do that either. I have no idea why. We tried to find an e-mail contact. Can't do that either. Coles gave me a contact phone number. Flybuys simply don't answer the phone. Flybuys don't know the meaning of 'customer service' unless their is benefit for them. As a last report, I sent a letter (Australia Post) to them over 1 month ago. Obviously, I won't 'hold my breath' waiting for a reply or even an acknowledgement. Flybuys is not worth wasting your time on. DON'T BOTHER WITH FLYBUYS.

I am trying to get new replacement card for 2 months as through flybuys website and couldn't open it with my email and password since they can't find it and trying to ring services but really bad customer service as that I am deaf.
And I wrote the letters to them about 5 to 6 weeks ago and went to email last 2 weeks ago but there is no response back yet as because I lost membership number had been wipe out to need replacement. What a load [censored] service as I never go to coles anymore.

It won't let me give 0 stars. But my rating is 0 stars or less.

Appalling customer service. It's beyond a joke. I wouldnt even call it customer service. You dont get service!

Emails get ignored. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you.

I've been trying to update my mobile number for 2 months now, I've gotten NOWHERE. I've verified all my details and they just stop replying. I've tried to log in since (4-5 times) and still not updated. Contacted again, for the 3rd time 15 days ago, haven't heard from them in 9 days yet their site has the audacity to say they reply in 2 BD.

I've sent them another tonight and if they don't respond, I won't be utilising Flybuys anymore given they don't want me too anyway!

It won't let me give 0 stars. But my rating is 0 stars or less.

Appalling customer service. It's beyond a joke.

Emails get ignored. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you.

I've been trying to update my mobile number for 2 months now, I've gotten NOWHERE. I've verified all my details and they just stop replying. I've tried to log in since (4-5 times) and still not updated. Contacted again, for the 3rd time 15 days ago, haven't heard from them in 9 days yet their site has the audacity to say they reply in 2 BD.

I've sent them another tonight and if they don't respond, I won't be utilising Flybuys anymore

The 15th of this month will now mean it takes double the time to earn reward points ($2 per 1 pt instead of $1 per 1 pt) and I was just wondering how a single pensioner with a mortgage is now supposed to benefit as much as he or she would have done previously.

Are we gonna spend more at the checkout?

Can we still allocate money for the bonus buys as anticipated?

The timing is terrible and the answer is unfortunately is that spending 110% on everyday grocery will yield even less than you currently imagine to be gained.

I suppose it's probably fiscally its the consumers fault that profits are down I'm guessing... but still would love to have been a fly on the wall in that boardroom discussion.