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Purchased an electric recliner on 12/16/2017 and also a service contract for 5 years of protection from date of purchase. Fortegra [protected]) is who was to service this contract. After 4 separate calls to them and being on hold for 30 minute to 1.5 hours on each call, I am now told they can't fulfill my contract due to the furniture business I bought the furniture from is now out of business. My claim number is 1562706. I asked for a full refund of $269.99. They are choosing to only reimburse me a partial payment because the contracted repair man came out to look at the chair only to tell me he couldn't fix it. They did not fulfill my contract as I now have to purchase the part, pay for shipping and pay someone to repair my chair which should have ALL been covered under my contract. They are only supposedly paying me a refund of $204.99 and I want a full refund do to additional costs I am having to pay out of my pocket.
Thank you
Kim Cooley
[protected]
Desired outcome: I want refunded the full contract amount of $269.99
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