Fox anime.com review: non delivered product 62

The same exact thing is happening to me. I actually emailed customer support and the email came back to me from mailer daemon stating the email didn't even exist. I gave them my credit card info and hope the site is legit. It seems shady to me.

I too Agree, I havent waited as long but have yet to recieve even a response to my E-mail I've wrote asking why its taking so long to deliver a book? A Book. Good Deals don't make up for Poor Service.

I've ordered from them. Just this last month. From what I've read through a number of sites. They are one of those companies that take a really long time to get stuff to you but you do eventually get your stuff. Personally, I have confirmation on my entire order. It's been shipped. I'm tracking it but it hasn't arrived as of yet. I had the same problem with the email. Though I did get a couple of emails through. Apparently, this is common with them. Try using a client rather than web mail, i.e. outlook or outlook express rather than yahoo or gmail. I have heard that you have better luck gettin the mails to go through. All things considered they do have the best prices so it might be worth the extra wait unless you're in a serious rush for something and they have things that you can't get anywhere else. Such as complete box sets that are unavailable. That should be the part that raises concern. After all, you could end up purchasing bootlegged stuff. Though considering they have been in business for as long as they have. They were under a different name previously, that there would be more complaints if something were wrong.

The anime community isn't exactly one to keep its mouth shut about spending money for illegit copies after all most of the community makes those themselves so they definitely are going to complain about paying for something they can make themselves. Here is my personal view on why it takes so long. They post their available titles but consider if this is a smaller sized company. Their "warehouse." might be the garage of the owners house. They don't actually have everything in stock.

They fill by the order. some of the more popular titles they keep stock of but the rest are marked only "as available" when they get an order they order it from overseas. If you have purchased from China you will understand the pain of having to wait. They then receive it have to fill the orders that were ahead of yours and in some cases order more copies increasing the wait. Obviously they aren't going to say anythin about this they are simply going to mark it as back ordered if you complain and if you don't they still take their sweet time.

Just my personal view. I've spent about 150 with them and have 330 or so more sitting in the bin waiting. I want to buy the stuff badly but I also don't want to hand them a total of almost 500 with shipping costs when I'm not sure if they are actually a good company. Still, once I know I'll be putting that order through because those prices are really good and shipping is done by how much you spend. While it does increase, the prices are fairly reasonable. I don't like the fact, they charge you for shipping in addition to what you already paid if you're backordered but such is life and they should have a phone number or a workin email.

I have had nothing but trouble from this site. I so far have waited 3 months for my package to be shipped because it was on backorder. I only found that out a while later because I emailed them asking for the status of my order. After many responses (which were a long delay to get even that from them) saying I will receive my package week after week. I also read through their policy which says they will not charge you until the item is shipped. I was charged the week I ordered!

I ordered from them back in February. It is now April. I am disputing with my credit card company as we speak. I recieved a partial order. I am now going to return it and just get the full balance posted back to my credit card. I suggest anyone else do the same. Also you only have 60 days to dispute with a credit card. You can't do that with a debit/fake credit card.

i ordered from them in late March, through a site known as 'BESTNHOBBY'. It was through my credit company that i realised the payment was actually made to foxanime.llc. IT seems that foxanime has set up several fraud sites. I suspect macanime.com is one of those sites too.

When i thought my money was scammed, i received the 'goodbye samantha'' email. I emailed foxanime about my order, and was promised delivery soon whatsoever. Till now, 1month later, i still haven;t gotten my products. I think Yahoo! Shopping should removed them.

i don;t think there's a Samantha at all. I think it's all a farce. Hope their sites get hacked.

made my purchase back in feb. too. It's been 2 months since and yet all i've got from them are empty promises that my products will be delivered soon. their customer service is damn lousy!

i was told my products were backordered. Then why didn't the site state so, and yet they claimed the site was updated daily. What a stupid excuse made by stupid people. Whatever it is, tell eveyone not to purchase from this site. FOXANIME deducts your money immediately and gives you nothing. A complete fraud company.

btw, i find kyachan's entry suspicious. Everyone's entry is of appropriate length but she goes a looonnnnggggg way to praise the ### from FOXANIME. Everyone here got scammed and yet she got her products. Is she the blessed one amongst all of us? SHe must be one of them...

no offence, just an opinion frm a bitter guy.

I order only two weeks ago after a recommendation. Hhmmmm... Well it's back to downloading for me. I can download the anime that isn't licensed from quality sources waaaay faster than waiting for these guys. So far I'm out only $22 Thankfully, my bank will actually give me the money back if foxanime doesn't respond within 10 business days & report them as having committed wire fraud. I LOVE my bank for tha reason! Maybe you guys should try talking with your bank?

This is the last online order I'm making with ANY company that has to ship your anime. I knew it was too good to be true!

this is the second time that ive ordered from this site and both times my orders were delayed. I eventually got my first order after i called the company, but the order that i just put in hasnt arrived yet, and its been several weeks. apparently my items are backordered, but i wasnt aware of this before i placed my order. they have great prices, but the wait isnt worth it. i would strongly recommend not ordering from this site.

i had a order too and i waited like 4 months and i just kept bugging them and i finally got my order today. they just take to long

I sent in a small order about 2-3 weeks ago im not sure what to think of this site but according to my dad any mail order takes 6-8 weeks min usualy so if I get my stuf im fine even if it takes a while but it will suck for them if it takes to much longer because my parents were going to order alot of dvd box sets from them for my birthday in June but my bank told me they can track my bank note (wasnt going to give a cc # to a site im unsure of) so like the guy above me im pretty sure im safe even if there a fraud so if there fake there only hurting themselfs, because if they are real theyd be making alot more money of me xD. But sence my dad(a Police Officer) says it normaly takes 6-8 weeks or more for anything ordered in the mail/over the phone it seems to me some people are just a little impatient. But it does seem to me that from what that good bye whatsher name thing said and from the fact that they no longer have a working help center link, it takes them more than 6-8 (weeks to deliver on average from what you all say) and they are still having trouble responding to emails in a timely maner that if this group is real it is probably very understaffed compared to all the stuff they have to deliver.

I ordered a box set more than a month ago it hasn't arrived yet I think their a scam site I only wished I knew who to contat to take legal action they said I would get my stuff usps it don't take a month to get something usps from anywhere on earth

Thanks guys for the warning. I almost place a big order through foxanime.
I have been ordering through website http://stores.channeladvisor.com/animetoys/Anime%20DVDs/?sck=31959118 in the past year. They don't have lots of series like other websites. However, they are very reliable. I also would recommend http://www.sundevildvd.com/store/home.php. They are expensive compare to others but they are fast when it comes to shipment.

Its me pluto, I got my dvd It looks really good and works really well, but it took along time to deliver(they appologized for that) the only fear you may have of fox anime is that there discs have a small chanse of being bootleged sence there made in a asian country and I found 1 letter missing on the 2 discs, but the quality is great and every episode is there.

Anyone know anything about buyanimeusa? This looks like the same company as foxanime with a minor makeover.

Apparently foxanime used to be called animeballz

Looks like they burn their reputation under one company name then open a new site with the new name and the same MO

I have used foxanime.com and like most people I too am not happy with my experiences with them. My first order, a dvd and 2 graphic novels, took forever to get and was split up with the graphic novel being on "backorder". But I did get the whole order eventually and was satisified. So I tried them again with a gift visa card I had received. Big mistake, they cancelled my order two months later saying they couldn't get it and that the money was back on the card. But when I tried to re-use the gift card information (that foxanime provided) it was rejected/declined. Long story short I got screwed.

I too have ordered products from them and do not doubt that some of them are probably either bootlegs or china made crap (meaning just as bad). I've bought from them a few times simply because each time I try to get my money back for an order or something they tack it on as a store credit which I do not want. Despite this though they've given me nearly 40-50 dollars in store credit that I didn't have before. My last purchase for example was completely free and the shipping was free too. Despite the company they do try. They have listed a lot of different items and sometimes the places where they buy from are out of stock and you have to wait. I've bought numerous things from different locations throughout the world and china is by far one of the worst. Considering the majority of their import items are china imports the wait time shouldn't surprise you. Like I said though sometimes I swear the items are bootlegs. I ordered senkitan (very obscure anime) and I discovered early on that it was the tv version with nearly five+ minutes cut from each episode (albeit these were mainly ecchi scenes or other slightly controversial scenes (a death?) but still to my knowledge only the dvd uncut boxset was ever released. The subs are also the exact same thing as the fansubs I found online. So either something is up or who knows what's going on. On the other hand however I managed to buy the entire lupin the 3rd television series (all of them plus movies), considering half of it never made it to dvd (vhs mainly) or never made it stateside period this was an awesome deal. I even managed to get it cheaper because of a huge sale they had randomly for one day and one day only. The latest items I ordered from this place were the next two Negima manga is set for release july 7th and october 10th. I have yet to get notice of them but they say to expect about a week or two after initial release. This was one of my free items so I have yet to see how they do. In the end Foxanime for all its problems also has a few good points here and there. You can find extremely hard to find anime for an extremely cheap price, As far as the whole back-ordered thing goes the best thing to do when they cancel an item is to ask for compensation for the waste of your time they will usually do something for you since they wish to keep your business. Basically I say it is a decent seller so long as your willing to take a chance on legitimacy (or don't care) and so long as you understand you may have to wait a very long time to get your products.

As far as emailing them goes you have to go to their website and go to the contact section and find the issue you have and email them that way. On the emails with back orders and the like if you try to reply it will send up the message saying the email could not go through. They have their own special little section that takes care of concerns, comments, and complaints and the only way they'll get it is you look on their website for the information and email address needed. Otherwise you'll never get back to them. Once you send an email through this service they are surprisingly quick and will respond within 1-4 days. (they don't seem to do anything on the weekend however).

In the end fox anime has its pros or cons. Although I won't be buying from them again for quite a while. Hope that helps.

I just bought two dvd collections from BuyANIMEusa.com, unfortunately I didn't know it had negative feedback when I googled it, except there isn't enough reviews on the website to see if anyone received their products.

jeez, I learned my lesson. I'm sticking to just buying them on amazon and ebay.

Beware Foxanime is also www.buyanimeusa.com, www.macanimestore.com, www.clickanimedvd.com, www.bestNhobby.com.. checkout their registered information, they all looked fishy, each site noted their Location are in different states, but sales taxes are charged for residernt in CA. Note they all carries the same products?..

I found this to be every funny noted by www.macanimestore.com, whom stated they are in Seattle, Washingtion, but post a sales taxes for residents of California. They said and I quote:

"6. Ship out Dates
Macanimestore.com's Major ship out date is every Tuesday and Friday.
Basically most of orders ship out 7 days after the receipt.
Not a lot, but in stock items ship out daily.

Believe us, most of anime retail websites are just like us. Ship out in 48 hours? One out of 100 orders probably. We don't LIE like other websites. Been there Done that. I bet many of you already experienced this before. Says IN STOCK but when you order it, it's on backorder takes week or two. Macanimestore.com is honest at least. "

Oh.. Yes, very honest.. that is because all the other stores noted above all belong to them! They are the one that say in stock, charge your card. and I don't see my order for over 1 month! BE WARE of THIS PEOPLE THEY ARE SCAM AND OUT TO TAKE PEOPLE MONEY... WHY IN THE WORLD THEY OPEN SO MANY STORES? AFTER ONE CRASH WITH TON OF COMPLAINT.. THEY CREATE THE NEXT... ###.

Oh my god. Foxanime=Anime Ballz...I remeber ordering from Anime Ballz a long time back and the order taking about a month to get to me. I ordered from foxanime and once again the serivce took about a month. Its weird because I remeber trying to look for the anime ballz website to show a friend, and it disappeared off the internet.

S-H-A-D-Y.

Foxanime is definately a scamsite! i ordered soul eater from them and, although i didnt have to wait very long (two weeks i think it was so pretty resonable) to get it, The copy is a crappy bootleg!. Although the outside cover looks decent at first, the FBI copyright warning is way off base to being like the real thing, the description on the back is full of typos (which never happens on legits), the picture on the back is just a blue version of the soul eater movie cover; and when i started watching it- it was so obviously the fan-subbed episodes that you can find almost anywhere online: the quality SUCKED! They are just scammers that are selling counterfeit crap and should absolutly not be trusted. I will never buy from anywhere other than Amazon or other legit sites again- it may cost more but the price is worth it for the quality and such.

I recently ordered Soul Eater from foxanime and, although it didnt take too long for me to get it (about 2 weeks so not too unreasonable) the copy i got was so clearly bootlegged. It looked decent at first glimpse, but the FBI copyright warning was rediculously worded and was crammed with typos and mentioned nothing that legit warnings do, the description on the back had multiple typos as well plus read nothing like a normal description, the picture on the back cover was just a blue version of the soul eater movie cover; and then when it came to the actual videos- the picture quality sucked and it was so clearly the fan-subbed version thatyou can find almost anywhere online burned onto some cheap blank discs. In short- dont trust foxanime they are a bunch of scammers and cheats who will sell you crap products. Luckily i only wasted 30 bucks on them and will never buy from anywhere other than Amazon or other legit sites again. I suggest you all do the same and spend the little extra for the good service and quality

woops, i thought my other comment didnt go through, i didnt mean to post a second one ^_^

yes indeed, when i got my Dvd from foxanime (who claim they are in Nevada), the tracking through USPS said it started in Aneheim CA and although my packages return address said some P.O. Box in LV Nevada, it also mentioned that it was mailed from zip-code 92886 which turns out to be Yorba Linda CA.

I have surrendered over one month ago with clickanimedvd.com an order, indeed, my product did not come yet. After one month I have stepped with the side in contact and they believed that my order "backordered" is and it ends to the week (at the latest in the beginning of the next week) would be sent and then I agree eMail. This was on the 12.08.09! Till this day I have still got no news whether my order was sent away. So I wanted to look at the side and ask once more, however, now the side cannot be opened any more. I have written again eMail, have got, however, still no answer. This makes me furious. Now I have fear which 125$ are simply away so.

I have read that somebody has made an attempt and has ordered there something. Besides, he has found out the following that the order has stepped 2 weeks after one with the side in contact which is shipped product. Indeed, I do not trust there any more on it, because the side is not a matter to open any more.

if you really want a good site to order from rightstuff.com and animecornerstore.com are my to favorites. they cost more then foxanime but it usually only takes 3 business days for them to arrive to me and there excellent quality, i live in maryland so maybe there just close by or something but those are the only two sites i order from now.

I really wish I would have investigated this company two weeks ago when I placed my order with buyanimeusa. At first glance, they have a ton of stuff "in stock" and they guaranteed free shipping with orders totaling over $299.00. So I loaded up and bought $300 worth of stuff.

My order was processed two weeks ago, and I haven't heard anything from them since. And yes, they charged me the $45 for shipping. I have emailed them several times asking when I will have my order and if they are going to refund me for the shipping. Not a peep from anyone. I am getting really worried. I should have been a little suspicious when they didn't have an option to pay by Paypal, or a customer hotline to call, just an email address.

In a nutshell: Do NOT buy from this company, no matter how big of a merchandise selection or HTF series they appear to have. I would rather order from several places than to go through them and have them do the exact same thing before getting to me. Sure, it seems like people get their stuff in the end, but I want my stuff soon. Not a month+ after I pay for the stuff.

its going to be about 3 month since i ordered from them. i tell you 1 thing never will i ever order from them. i agree with so far everyone they do need to remove these guys from aol, yahoo, etc... please let everyone know ahead of time they're just better off ordering from amazon.com, or ebay. i wish you all luck in recieving your item and please do for me too. lol...

i tell you 1 thing its going to be three month from now that i've been promised and still nothing. imade complaints still nothing im telling you dont purchase from them ever again and make sure to let people you know not to buy from them. i wish you all the luck and yes they really need to take this off of yahoo and aol searches. this is making them look bad. and once again wish you all luck on your product hope you do the same for me. lol...

i ordered from bestnhobby.com, which turned out to be one of foxanime . llc's fraud sites. I waited 2 months for my order number - it never came but yet credit was deducted from my card. I kept emailing them but it was foxanime who replied to my emails although i initially ordered from bestnhobby. By the way, i happened to come across bestnhobby on yahoo! shopping.

Foxanime kept telling me to give them more time, they promised to deliver... blah blah blah... but 3 months was all i could wait. So, i threatened them using the name of local authorities and surprisingly they did return me the money through paypal. I was glad that at least i managed to get my money back.

i have now switched to shopanimedvd.com and animeniacs.com. I'm not trying to advertise for these 2 sites, afterall, u can always google them and then you'll realise that they are at least reliable. i chose to order from bestnhobby because their prices were lower compared to other sites, and that's real foolish of me. Do remember to conduct background checks on such sites before making any purchase.

do help to warn other anime dvd buyers through anime forums or whatsoever, NEVER to buy from foxanime or any of their fraud sites! damn scammers!

I just tried to go on to the web site to check out what's going on with my order but it's unavailable right now. Now that I found this complaint site I see that foxanime is nothing but a BS site. I will never order from this site again!

MAYBE I AM A RECORD HOLDER. I PLACED AN ORDER ON AUGUST 18, 2009 FOR $193.86 AND TODAY IS NOVEMBER 10, 2009. AFTER RECEIVING THREE EMAILS WITH TRACKING NUMBERS AND AN UNKNOWN NUMBER OF PROMISES THE ORDER HAS STILL NOT BEEN RECEIVED. THEY HAVE BEEN QUITE PROMPT ABOUT OFFERING EXCUSES BUT THAT IS ALL. IF I WERE EMPLOYED BY THIS COMPANY I WOULD BE ASHAMED TO TELL ANYONE. I HAVE FINALLY DECIDED TO RETALIATE BY WRITING TO THE POSTMASTER GENERAL IN DC ABOUT THE MISUSE OF THE POSTAL TRACKING SYSTEM, MY BANK, THE BETTER BUSINESS BUREAU AND THE CALIFORINA ATTORNEY GENERAL. THIS MISUSE OF THE POSTAL TRACKING SYSTEM IS QUITE OBVIOUS. THEY TELL THE POSTAL SERVICE TO EXPECT A PACKAGE AND THE POSTAL SERVICE THEN CREATS A TRACKING NUMBER. THIS HAS HAPPENED THREE TIMES AND NOW I HAVE GOTTEN A DIFFERENT NOTICE FROM USPS SAYING THE PACKAGE IS COMING BY FIRST CLASS MAIL. SO WHEN I WENT TO THE POST OFFICE TO INQUIRE ABOUT WHY IT HAS NOT BEEN RECEIVED I WAS ADVISED THIS IS JUST A NOTICE FROM FOXANIME THAT THEY CAN EXPECT A PACKAGE. THAT NOTICE WAS DATED OCTOBER 22, 2009. MY ADVICE I S "STAY AWAY FROM FOX ANIME."
I WILL CONTINE TO POST OF NOTICE DAILY BEGINNING WITH NOVEMBER 11, 2009 UNTIL THE ORDER IS RECEIVED ALSO, PLEASE DO NOT SIT BACK AND WAIT. IF YOU ARE HAVING THE SAME PROBLEM AS ME START WRITING LETTERS. RICHARD

I placed an order with them for "Gankutsuou : The Count of Monte Cristo" on May 24, 2009. My twin brother also ordered "Death Note" at the same time as me. At first the process went really well and they sent all the emails that said they are processing the order and that it will be shipped in a like 3 days. Our orders shipped out and arrived as advertised. My brothers order was in great condition but I found that mine was a defective product. So I sent it back. They then sent me a "new" copy (I now suspect that it might have been the same one from before because the defects were in all the same spots). So I sent it back and asked to change my order to "Big-O" they apparently did change it, I dont know I have not gotten it yet. It is now December 2, 2009 and I have still not gotten anything back from them. I have been sending them constant email since September 14, 2009 and have not gotten an email back from them.

I am sad to say that I have most likely been a victim of a nefarious scheme.

I would recommend not buying from any discount sites, buy off Amazon.com, ### even ebay.com, at least you know you will get something.

I think the best bet is to file a complaint with IC3 complaint folks (web law enforcement)they specialize in on-line scams.

Im sorry I dident fully identify them its the Internet Crime Complaint Center (IC3)
they can be googled up then register and file your complaint.
I had filed a complaint with the Nevada BBB as the address was ther.

yes it also happened to me I ordered nearly $100 worth of stuff and after a few weeks I contacted them about it and never recieved any kind of message back now it has been over a month and i was going to use those dvds as Christmas presents but i guess I won't be doing that I am going through the process with my bank to get my money back we will see how that goes.

I have the same problem, I ordered about a month ago and all I have gotten is a confirmation email. Since then I've asked them about what is happening with my order several times and i get the usual automatic email and no reply...so called 'support team' talking to us about our complaints, so i sent them an email with a complaint because it was suposed to be part of a christmas present, and i also added that they need a better way of us contacting them other than email. I also thought you should be able to cancel your order yourself, from the order page you are given, so you automatically get your money back straight away and you get another email saying your order has been cancelled. I am not ordering from them again! But I do suggest Amazon.com - you get your order between 7-10 working days, well thats what my bro said, he said i was dumb ordering from this site LOL.

I oreded nion genesis evangelion, the end of evangelion about a week ago, and have yet to recieve any sort of shipping notice, yet the money was taken out of my account. now i normally order everything off of either amazon or ebay so i always get my items within a few weeks easy, but after reading all the shaddy ### reviews people have posted about them i am worried that i just gave my CC# to a scamsite and are not going to recieve my dvd.

NO ONE SHOULD BUY ### FROM SHADDY ### FOXANIME.

i am really angry that such sites are on yahoo shopping to begin with and that yahoo didnt check them out.

I ordered a dvd from them back in april 2009 not only did they send a bootleg version but I ordered two of the same dvd and they only send me on... and when i emailed them they never replied... disappointing ... what a scam oh well just remember karma is a ###...!

i made 2 orders in foxanime.com the first one... arrived partially just the dvds and then the messengers i order never arrives this is from july 2009, i try to contact the support and the first times i receive answer... but since november... i never receive a notice from the support team... even that... the charges arrives in my fathers credit card... im pretty upset fopr that... even the first time i receive my dvds X( my worst experience on all the years i have been shopping on the net...
its any chance we can make something...?
im from mexico
my recomendations to all anime lovers...
www.tisinc99.com
www.1999.jp
ypu can foun there great and really shep stuff!