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When you send your electronics in for a program which buys your used Electronics they give you a quote before you send. Well I sent everything necessary to get this full price and then after they receive my equipment they claim things were missing and the quality was not correct and reduce your price. This is just a scam to get you to use their site and once they get your stuff they can claim anything. Don't send anything to this company. Their are plenty of other companies available.
The complaint has been investigated and resolved to the customer's satisfaction.
There is another service out there that is great! Its called MyBoneyard.com. I have used it several times and have always received what I was quoted. One time I actually got more than I was quoted because when they got it they said it was actually better than what I said it was! Great service, great company and a great way to get some extra cash...
They quote one price online and then when you send your item in you receive less than half the value-happened to me with a like new IPhone-they reduced the condtion to "poor" (it was like new) and when i asked them to return my phone they said too bad we sold it. I NEVER OK'd THEIR LOWER OFFER-they never emailed me with it I would have declined.
And notice they dont have a phone number on their website (by the way-it's [protected] should anyone need it) they appear to screw 95% of the consumer s that mail them items in good faith.
I just recently sent a phone in to Gazelle.com. And I was really disappointed with them. Let me first say that I had a 5 or 6 month old Palm Pre Plus that I sent into sell to them. My employer put me on the company's phone plan as of Jan 1, 2011. This meant that they would be paying my phone bill, and that I would have to switch phone companies and in turn they bought me a new phone. so I sent my phone into Gazelle.com and the original offer of 74.00 was dropped down to 2.00. They stated that the phone had heavy cracks in the screen and around the casing. A list of about 10 things which basically they told me that I beat the crap out of my phone and sent it into them and expected them to give me 74.00. In my household we take care of our items because we don't have money to run out and buy brand new. Especially when you have 3 kids and two of them being teenagers. I sent the original box with the booklets on the phone the charger everything that I had. I have since declined the offer of 2.00 and asked for them to send me the phone and all the items back that I had sent them. Gazelle.com I am very disappointed in you. I haven't gotten the phone back yet. But I am wondering what exactly then did to it and if it is the phone I sent in.
follow up from yesterday's post. since I have posted my comments and concerns Gazelle.com did reevaluate my phone and we have agreed on a different amount. If any of you have a problem please speak to them and try to work something out.
This company is owned by an Israeli guy, what do you expect?
I sent my 2 phones into Gazelle.com and when they arrived there the post office said they were closed and could not deliver and that I have to tell the post office to redeliver, But when I went to the post office site to tell them to do a redilvery there was no place for me to have it redilivered to a business just a home. I contacted twice bye email and both times they have ignored my email. My phones are in limbo. I have a sirius satelite radio I am supposed to send them too but I will not send it till I get a responce from Gazelle. I don't know what the hold up is and why they haven't answered my email. I gave them all the info and even the info for the post office. They need to get back to me right quick, I am getting pissed it has been over 3 weeks now.
I forgot to say it was Gazelle that was closed the post office said.
HELLO im a first time user of gazelle just today i received my shipping box(6-23-11)i have been reading some of these complaints which has made me skeptical about this company. I have been quoted $305.00 for my product so to be on the safe side i have video taped my product as well as the packaging process iwill be shipping my product out 6-27-11, hopefully all goes well my product is two months old still has the screen cover on it no scratches cracks or any flaws.if there is any issues with my product or the price i was quoted changes please contact me right away @mauricemills@verizon.net THANK YOU FOR YOUR INTREST IN MY PRODUCT HOPE WE WILL BE ABLE TO DO MORE BUSINESS IN THE FUTURE.
I have used gazelle multiple times and have been more than satisfied with my experience! I have recommended them to multiple friends and will continue to do so.
Offered me 8...thats eight...dollars for a like new Ti-89 silver edition calculator...yeah right lol...they sell all day long on ebay for five to ten times as much. This company apprears to be nothing more than a bunch of crooks trying to rip people off...they need to stop.
Gazelle sends checks that BOUNCE! I sent Gazelle my iPhone 4 and on 1/22/13 I was issued a check for $40.00. I deposited the check and 2 days later it was returned with the reason being, "REFER TO MAKER". I contacted Gazelle and 2 days later emailed this W. Ryan a copy of the returned check along with the fee that the bank charged ($6.00) in statement form. NO RESPONSE. I have had 4 online chats and I get the same response from all of them, "I will send a ticket to our finance dept to have your check reissued". This has been going on since 5/1 and now I am giving Gazelle a response, "If I do not receive confirmation by Monday, 5/13 by 5pm, central time that my $46.00 is on its way I will file charges against Gazelle on Tuesday morning for theft. I want my money or my iPhone returned". My SR # is [protected]. Issuing bad checks is against the law and I firmly believe that I am getting the run around and that this W Ryan is an imaginary person...
Nikolas Linton
I purchased the iPhone brand new and unlocked from an Apple store. I have always and only use T-Mobile as my provider. I've always used a screen protector and case and changed both often. I thoroughly inspected my phone for scratches as I prepared it for shipping. I followed Gazelle's instructions for erasing the memory. The phone worked perfectly and is completely scratch free. It looks brand new!
I was disappointed and lost faith with Gazelle when I received a reply that stated they were lowering their offer because it was locked with AT&T and had scratches. I'VE NEVER USED AT&T and the phone has NO scratches! What kind of scam is Gazelle running?
They gave me more than the original quote when I sent them my imac.
I just received the mailing box from Gazelle but something told me to check the company out before proceeding with any business and I'm glad that I have.I'm apprehensive about sending your phone first and trusting complete strangers with nothing more than a promise that is not guaranteed. So I will decline from sending Gazelle my phone, I have three phones and about to have four. And wanted to let my Windows phone go but why be offered one price then wind up with a lesser price. It's bad enough that there is Christian organizations out there offering to send you $5, 000 dollars through Western union but wants you to send $250 for a so-called transfer fee. Too many scams out there along with rising homicide rate, all we can do is pray for everyone who is out to try gaming on people's trust.
I sent in my phone and now the bank is telling me that it is fraudulent and reversed the payment from my account, please tell me what is going on with your compnay! Toni Richerson is the name and my email is ladilex51@veizon.net
I agree with everyone's comments but wish I read them before sending my like-new iPhone 5s. I have used this company before for a MacBook and was pleased with the response. But, this time I send in this phone which always had a screen protector and case on it from day one. I bubble wrapped it in the box they sent then lo' and behold they said it has scratches and noticeable wear. Not True! They downgraded the quote to $20 from $100. So I said to send it back. Let's see what returns. They probably played volleyball with it so I am sure it will come back damaged to justify what they said. Little do they know that I have pictures and will file charges if I don't receive the same device in the same condition. Two can play this game.
Sent over 200 dollar s worth of phones and it has been 3 or 4 months and stihave not received payment for the phone's
Cant believe it...sent them my Samsung 7 edge and got it back with a small crack on the back bottom corner. I heard about them on national TV so maybe the flood of phones to resell was too much?
I know of a web site that does not scam. They compete with gazelle.com. They will give you better money for your iPhones, Androids and more. They are called Tronics Pay. Visit www.tronicspay.com