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Initially Contacted PC Richards 12/11/22 Stove Working
12/19/22 Service Appt. Was cancelled. By Initial Repairman
12/24/22 GG Appliance came to replace igniter.
Was Told need a Relay Board and Compressor Fan to Complete Repair and Parts would be Ordered.
1/24/22 GG Appliance Kathleen Called said Relay Board part needed to repair Stove had no Estimated Date of Arrival and They are Unable to Repair the Stove.
1/24/23 to Present Date, 3/6/23. Have called PC Richards Customer Repair at least 15 Times. Was Told PC Richards needed a Return Authorization Code, I was advised that would take 24–48 Hours from GE to have my Stove Replaced. Each phone call I made, I was told by Customer Service a Ticket needed to be put in and a Supervisor would call me back. The Supervisors were never available to be spoken to or they were not at Work. Left Multiple messages for Abby Gonzalez, the Supervisor, who never even had the Courtesy to call me Back. To Date, My Stove has not been Fixed or Replaced. I took the Warranty with PC Richards and it's clear if it cannot be fixed it would be replaced. I should not have to be waiting for a response from GE. They need to Replace and stove and fight with GE for Refund. Please check file notes. Stove listed under [protected], DiNardo. Please respond at the current cell # or my email at [protected]@aol.com. Thank You! Called Friday Spoke to Customer Friday 3/3/23 Woman left me on hold for 1 Hour told me I was waiting to speak to Supervisor and Hung up on me. Customer Service Unprofessional and Unhelpful. 41 Days later making phone calls to PC Richard and I still have not Received a Refund Authorization!
Desired outcome: Refund Authorization to Replace my $8000.00 Stove. Only 3 years old and multiple problems .
GE Monogram Stove review: Invoice # [protected] stainless
Initially Contacted PC Richards 12/11/22 Stove NOT Working
12/19/22 Service Appt. Was cancelled. By Initial Repairman
12/24/22 GG Appliance came to replace igniter.
Was Told need a Relay Board and Compressor Fan to Complete Repair and Parts would be Ordered.
1/24/22 GG Appliance Kathleen Called said Relay Board part needed to repair Stove had no Estimated Date of Arrival and They are Unable to Repair the Stove.
1/24/23 to Present Date, 3/13/23. Have called PC Richards Customer Repair at least 22 Times. Was Told PC Richards needed a Return Authorization Code, I was advised that would take 24–48 Hours from GE to have my Stove Replaced. Each phone call I made, I was told by Customer Service a Ticket needed to be put in and a Supervisor would call me back. The Supervisors were never available to be spoken to or they were not at Work. Left Multiple messages for Abby Gonzalez, the Supervisor, and Johnathan who never even had the Courtesy to call me Back. To Date, My Stove has not been Fixed or Replaced. I took the Warranty with PC Richards and it's clear if it cannot be fixed it would be replaced. I should not have to be waiting for a response from GE. They need to Replace and stove and fight with GE for Refund. Please check file notes. Stove listed under [protected], DiNardo. Please respond at the current cell # or my email at knardo17@aol.com. Thank You! Called Friday Spoke to Customer Friday 3/3/23 Woman left me on hold for 1 Hour told me I was waiting to speak to Supervisor and Hung up on me. Customer Service Unprofessional and Unhelpful. 48 Days later making phone calls to PC Richard and I still have not Received a Refund Authorization!
This will be my 4th Complaint with No Response and 4 Months with Non Working Stove . Also Filed Complaint with Consumer Affairs !