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Bought brand new GE Profile convection/Gas double oven in May 2008 and while the stove is stainless steel the knobs on the stove are plastic covered in stainless steel tape. Yes TAPE! The tape on knobs has melted and become crazed from the heat of the oven. As a result the knobs have sharp edges that have crackled and are sharp. I have repeatedly cut my fingers upon turning the knobs of my stove for operation purposes.
I contacted GE and a service person came to my home and hold me the knobs were cheap and the problem would continue to happen. He sent me 5 sets of knobs so that the I could keep switching them out as they became disfigured. I have repeatedly contacted GE about the problem and they refuse to do anything. They state that it's a cosmetic issue and that the oven is mechanically sound and therefore it's just normal wear and tear. Now my oven is only 6 months old. I would expect that it would hold up longer!
GE's refuses to correct the issue and they refuse to work with the supplier to return the oven. I am extremely frustrated that I can't cook a meal without fear of cutting my fingers and they refuse to acknowledge that the product is defective.
Same for us...when our 2008 profile oven was 6 months old, the coating on the knobs started to crinkle. They sent replacements then at no cost, but then after about 6 more months we couldn't believe they started to crinkle up again! When we notified them again, the cost of the knobs was for us to cover, for a $2, 000 oven this is unbelievable! Yes, it is a piece of junk, as is the matching profile dishwasher, which needed a new mother board after it turned about a year and a half old! Also the automatic liquid detergent dispenser clogs up every now and then because the detergent that is approved for it becomes lumpy inside of the dispenser and then cannot be dispensed...what a pain to resolve that mess! So far the refrigerator and microwave appear ok. So disappointed...so much money!
Here we are in 2012 still complaining about this issue. Wondering what the replacement part number would be if anyone else has it . It appears the new model for this stove switched over to metal knobs but when I look at the manual for the new stove, the stem holes on the back of the knobs do not appear to match the old plastic model. Alas...
Disgusted with GE Cafe Oven. I have had the same problems with the skirts around the knob melting. When I called GE they told me not to open the oven while cooking. Who ever heard of such a thing> I'm going to let Consumer reports know, They gave it a high rating. and that is why I purchased it
Exact same issue here! All 6 knobs are melting on mine. Also got the 'cosmetics' response and that it was more than one year old.
GE will not replace the knobs. They're telling me that I can buy them for $16/piece (x6!) and they will be the exact same (failing) knobs that are currently on the unit.
It took significant effort just to have someone reply to my emails/calls. They have very poor service, and are unwilling to stand behind their products! Not what you would expect after spending almost $3000 on a stove!
HORRIBLE CUSTOMER SERVICE. POOR QUALITY PRODUCT. LACK OF SUPPORT ON THEIR PRODUCTS. DO NOT BUY GE!
hi everyone. i just ordered these off of ebay and they are the right ones! was $40 for the entire set of knobs, so about $7/knob which is relatively inexpensive compared to some of the quotes from sears. anyhow, this was a legit seller on ebay. i received the knobs in about a week from when i ordered them. here's a link to the seller's item on ebay: http://www.ebay.com/itm/GE-General-Electric-Burner-and-Thermostat-Knob-WB03K10303-WB03K10302-/130808283017?ssPageName=ADME:L:OC:US:3160
GE has replaced the knobs on my stove with the all-metal knobs at no cost for the knobs or for shipping. They are replacing them with all-metal knobs. Call GE Customer service with the model and serial number of your appliance.
Nice follow-up PRPro! I actually submitted the online customer service form and got a call back in a day or two by a very friendly customer service agent who said she would be sending the parts to me and that I would get them in about a week! Here is a link to the form I completed: http://www.geappliances.com/service_and_support/contact/form_email.htm?ICID=supportflyout-contactemail
GE shipped metal knobs to me as free replacements after acknowledging the problem with the plastic knobs as a "known issue".
Who did you contact? I want metals ones also. My cooktop is less then 2 weeks old. Super pissed I didn't realize they were plastic.
I live in the U.K. and have an identical problem (hence my accessing this site) with a Belling gas stove. At first I ordered replacements online at £5 for 2. so £15 for the 6 required - they lasted a month or so. So today I visited 2 local council run dumps in the hope of salvaging some more robust knobs from discarded stoves, only to be told (this is unverified) that the staff were not allowed to remove any parts from the old machines. Conspiracy theorising anyone?
We purchased the GE Profile gas range and the accompanying over the range GE Profile microwave. The control knobs on range have melted and the microwave panel computer is inoperable. Sadly, our experience has negatively impacted our relationship with SEARS who sold and installed our purchase. We are extremely disappointed with GE and will never again purchase a GE product and are not pleased with SEARS for their failure to intercede.
PS This comment board has not allowed me to upload photos.
Unfortunately I went ahead and purchased a GE Profile 5 burner cooktop about a year ago from Home Depot, after the Bosch unit that I had originally decided on wasn't available and wouldn't be available for weeks. Typical for GE, the parts started breaking down within 6 months. The knobs have all cracked around the control shaft and last night I couldn't even turn the fire off on the large burner. I had to take one of the knobs from another burner that was in slightly better shape and substitute it just to turn the burner off. Today I've been trying to find replacement knobs. Finally found them on a 3rd party website. GE's own replacement part website stated that the part is no longer available...after just about 1 year. Pathetic. Engineered for failure. If they can manufacture a metal sub component of this knob, why can't they make the failure prone plastic shaft out of metal? Over $30 each for the replacement knob. I recently also had to replace the mother board in a GE Profile refrigerator that almost burned my kitchen down one night. Just a good thing that I was home and in the next room when it happened. I will NEVER, EVER buy another GE kitchen appliance as long as I live. Too big to care. That's GE for you.
We purchased the whole set of GE Profile appliances (stove, dishwasher, microwave, fridge) to the tune of $4, 800 back in 9/2009. We have had problems with EVERY SINGLE ONE! Paid several hundred to fix the drain line on the fridge which the GE repairman said was not designed correctly. (Had to throw away a whole fridge worth of food). The ice maker jams up frequently. Now we have ice building up under the deli drawer. Our microwave fan has started to go on every time we open the door. Various digital displays have had problems. And of course, the stove knobs started peeling about 1 year after purchase. I WILL NEVER BUY GE AGAIN!
We bought all new GE Profile appliances in 2006. The knobs have been a recurring issue and GE has been less than helpful with the issue.