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I worked a deal with Gibson Truck World over the phone and computer regarding a 2005 Chevy 1500. The vehicle as described on THEIR website was Black, 85200mi, CERTIFIED to their standards with the 135 point inspection, and came with the 1 year bumper to bumper warranty. I told them that I had been approved at MY bank for a loan and told them the terms, I was told "we can beat that!" After driving 2.5 hours to Sanford I was greeted at the door, found my salesman and was escorted to see my new/used vehicle. I was presented with a CHARCOAL Chevy 1500, that had 89000 mi, nails in the rear tires, a dent and paint transfer on the passenger side, an AC switch that only worked on high, had never seen a detail shop, and a shimmy and pull in the non-existing alignment. I was told that this truck was to be sold AS IS. After 2 hours of renegotiating, both parties agreed to have all problems fixed and to have the vehicle delivered to me. When it came to go to the finance table I was presented with my terms (remember they said they would beet my own banks terms). What was put in front of me was a rate nearly double that of my own bank and for payments $60 more a month then what was agreed upon. That was the icing on the cake, we left back home, 2.5 hours later with no truck. I WOULD NOT RECOMMEND GTW! If you do decide to use GTW for your next purchase, make sure you get EVERYTHING in writing first!
The complaint has been investigated and resolved to the customer’s satisfaction.
Gibson Truck World's Response
AUTHOR: Gibson Truck World - Sanford (USA)
We would like to start out by saying that Gibson Truck World has a no-haggle price policy for all of our vehicles because we only mark-up each truck by $700. This is why we have the highest quality trucks at the very lowest prices available, and we will pay out $1, 000 if you find a better truck for less! That being said, if a customer still requests a discount we will take a few hundred dollars off the selling price and offer the truck to the customer without our exclusive One year Bumper to Bumper Warranty, One Year of Free Maintenance and our 15 Day Return policy. The Dark Gray Metallic Chevy 1500 with exactly 87, 567 miles was a vehicle we very recently received as a trade-in and was still in the waiting line scheduled to be serviced when Cory first contacted us. Cory requested a discount price for the Chevy, so we complied and informed him over the phone, that with this discount, he will no longer be eligible for our Warranty program. Cory agreed to this and gave a deposit on the truck. However, once Cory arrived at the dealership, he decided that the benefits of a serviced truck with the Bumper to Bumper warranty far outweighed the discount and decided it was better to pay the difference and buy the truck with our warranty.
Cory had also told our truck specialist over the phone that he was able to get his own financing however wanted to see if we could get him a better deal. Since we can get rates as low as 2.7% with approved credit, we told him that may be an option. Due to many factors and the fact that this truck is a 2005; we were able to offer Cory a rate of 4% for a 48 month term with payments of $365 per month. He said that this payment was too high and decided to leave the dealership that evening without the truck and provide his own financing with his bank’s offer instead - which was the same 4% rate but for a longer term.
We tried very hard to please Cory and even offered to fill his own car’s tank with gas for the inconvenience of switching back to a certified option with his truck, but he refused our offer numerous times. When Cory left the dealership, we told him that we would have the truck delivered to him, serviced with a warranty and he would not have to make the 2.5 hour drive back himself to get the truck. It wasn't until the next day that Cory called the dealership and requested his deposit back informing us that he no longer wanted to purchase this Chevy. We went above and beyond with this offer considering it was Cory’s choice in the first place to take a discount instead of the warranty. We believe that Cory’s final decision not to purchase this truck was based solely on personal financial reasons, and not because Gibson Truck World deceived him in any way.
if they only mark up each truck by $700 then why does the owner drive a brand new ferrari into the dealership and spend the weekends on his million dollar boat.. do the math people.
It look like Cory had bad credit or looking for something for free.
"CERTIFIED to their standards with the 135 point inspection", and came with the 1 year bumper to bumper warranty. Seems to me that the statement CERTIFIED to their standards with the 135 point inspection is separate from the bumper to bumper warranty and the truck should have been in A1 shape when he went to pick it up. Also the statement "we only mark-up each truck by $700" is a bunch of baloney. What about the "Dealer Fee $625 not included in sale price". so $700 plus $625 equals $1325. And if they only mark up by $700 let them show you the invoice / sales receipt for the vehicle.
Im a truck dealer also and to read this HUGE LIE THAT THEY MARK THEM UP $700 I LAUGHED FOR HOURS FREE WARRANTIES LOL I watch them buy at auction and then see them mark them up thousands more than any other dealer FREE warranty lol dont be fooled .