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My friend purchased a pair of shoes from Gincci in Dec 2022. She prder a size 43 and they sent a size 40. Exactly the same scenario. Up date about 19 emails sent back and forth to no avail. First they offer 10% discount and keep shoes and say give them to charity or sell them/ whats 3 dollar off 38 dollars = 3.80 dollars discount... This is an insult up tp today still battling with them to give address to sent them back and point out their error so they musy honour the payment of the return postage.
It says in their returns and refund policy that the buyer has to pay return postage unless it is covered by the warranty or it is their error! They obviously don;t read the emails sent to them because they totally ignore what you say and keep answering with what must be an automated answer but is always sent in the name of liz! This has still not been sorted out ade now they appear to be ignoring the emails...
They started all over again asking for photos, offering 10% asking to choose another item, say they will give a refund but the customer has to pay for the return postage and to let them know to arrange. They have been asked for the return address yo return them but they are not dorthcominf with the address. What else can be done about this? This is definitely acceptable and other buyers need to be made aware not to purchase anything from this company your advice as to the law on this subject would be much appreciate.
Please respond to [protected]@gmail.com - this is my friends email address
Desired outcome: want a full refund and they should pay the return postage as stated in their return and refund policy because it is their errror
