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To Whom It may Concern:
It has been three months and we are being billed much more than what we were told at the initial consultation.
The payments for Master cards are still going to the wrong account. Evo Salesman will not return any messages left on his cell. He says we need to deal with the merchant services customer care and if you call there we are put on hold(after waiting to get through to anyone for 20 minutes to half an hour) and transferred to another department to do the same or given a different number to call and start over.
Once we decided to return the terminals and we called, but they gave different phones numbers to cancel the contract and wasted for more than an hour. High cancellation charges apply which also was not explained to us.
We returned our terminal back to Northern Leasing and don't want to continue with them.
Before entering in to the contract just make sure all hidden charges. Global Payment representative should not explain clearly about the hidden charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
Personally, I think Global Payments should review their marketing strategy and the existing support function. Am a bit tired of trying to get through to the support staff for a refund that I should have received months ago. Their attitude was very different when the sales rep approached me a year ago. Now that I wish to cancel my contract, a number of clauses and regulations are surfacing, strange there weren’t mentioned in the contract when it signed one!