Gobank/Greendot bank review: Unauthorized transaction

Im receive disability and on August 29 2023,I received an automated phone call from Gobank informing me there was suspicious activity in my card and was given a verification code to verify my identity,upon receiving the call I tried to log into my account and found that all my login info was changed. I called Gobank and was told they had closed my account and I needed to submit a transaction dispute claim and they would make a decision in 10days for a refund of my money($438),I've done everything they've asked me to do,I've sent a email with a copy of my state ID,along with mail with my current address (twice), and both times was told I would receive a refund check in the mail and it is now October 3,2023 and I'm still waiting