GoFundMe review: Lack of customer service

I set up a campaign for a friend in need. When it has come time to set up withdrawals, the system will not allow the invitation to set up withdrawals specifically to their email, but with no explanation as to why. The ONLY way to start communication is to begin with a chat. After beginning with chat I finally got through the AI bot and received an email from what I think is an actual person and a ticket number.

I received an email from the representative that said that GFM is experiencing higher than usual volume but assured me they would be with me via email until the issue was resolved.

The person asked to used a different email address. I mentioned the recipient ONLY has one email address and doesn't not want to open another only for this. I asked if I could have it sent to one of my email addresses and then the recipient could use it to begin withdrawals. At that point I have received silence from Go Fund Me.

I have sent several emails back to the representative and not received a response all week. I have tried going through the chat help AI, but only get referred back to the email communication which has not responded. The person who will receive the funds can't contact them beyond the AI bot. There is no phone number or alternative.

Go Fund Me had apparently abandoned us and said if the withdrawals aren't set up by february then they will return the money to the donors. For an organization who is making a profit designed to help people in need, they shouldn't be adding more stress to the people in need and they should have a system to assist with customer service