CB Camera and Photo Equipment GoPro GoPro Hero 11

GoPro review: GoPro Hero 11

Starspeak69 of US

Oct 03, 2023 3:24 am EDT

Verified customer

Featured review

I purchased a GoPro Hero 11 creator edition from BestBuy New Jersey on the 17th August 2023. I was just visiting. I returned to South Korea and started using the camera only to realize that the battery was draining very fast. Around the first week of September I requested support and they called me back. Asked me to do some trouble shooting after the call. I did and a few days later the camera wouldn't turn on. I requested support. after a bit of trouble shooting the camera started working. However the battery draining continued. I requested support again. Since the issue is not clear, I needed to buy a new battery and test. If the issue is resolved then it is the battery issue. They can't replace the battery but will give me some accessory of my choice! I was quite upset about it and didn't agree to the resolution. However, I requested support again, this time I was told that batteries are not covered under warranty. However, for further support I have to buy a new battery. If the issue persists I have to send the camera to GoPro warehouse in Singapore. They will test it there and if need be send me a replacement. They would not compensate me for the additional battery that I bought! Why should the user be put through such inconvenience ? Why should the user have to pay for identifying an issue? Technically, the customer is being denied free service during the warranty period

My product developed issues in less than one month from the date of purchase! technically I am entitled to a complete replacement of a 100% refund!

My contact is +[protected]

Desired outcome: An Apology from GoPro for the inconvenience caused and a complete refund. They need to arrange a pickup of the product from my residence.

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GoPro phone numbers

+1 (855) 635-3578
+1 (855) 635-3578

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USA

+1 (650) 436-4001
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USA

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Ireland

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33%
Confidence score

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France

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Italy

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Switzerland

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Austria

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Netherlands

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Spain

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Portugal

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Denmark

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Sweden

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GoPro emails

privacy@gopro.com

100%
Confidence score: 100%

Support

kkilbride@gopro.com

93%
Confidence score: 93%

communication

garp@gopro.com

92%
Confidence score: 92%

pr@gopro.com

91%
Confidence score: 91%

communication

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GoPro address

3000 Clearview Way, San Mateo, California, 94402, United States

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Nov 21, 2024