Green Chef
Reviews and Complaints

What I never liked about these new meal a day delivery services was the over use of rice and noodles in their dishes. Anyone can make pasta and have it be cheap. Green Chef has mostly vegetables and healthy meats making it a superior choice.

I feel good knowing that I'm serving my family fresh, organic ingredients. I live in an area where I really have to go out of my way to get the quality of foods I want to cook for my family, and this service has made my life so much easier. Not one complaint yet from my kids that they don't like the recipes, either! Score!

I've tried seven meal kit delivery services so far. Green Chef is the best one. Better taste, ingredient quality, and portion size than any of the others. Only drawback: too much packaging (though this is a problem with all meal deliveries). Maybe Green Chef could team up with Whole Foods and offer meal kit PICK UP at the local store?

If you want organic and healthy this is for you. If you want cheap food laced with pesticides and preservatives and processed ingredients then McDonald's is the place for you.
It's Healthy restaurant quality meals for about half the price. There are some recipes that I had thought they were just OK but most of them are really delicious. Get what you pay for. It's a little bit more expensive to eat Paleo, but eating healthy is never cheap.
P.S. To the person that complained about pricing, why did you sign up in the first place if you didn't like the price!?

I've ordered meals for a month now and am completely hooked! The produce is much better than what I can find at my grocery and appreciate the produce is organic which other similar services don't offer. I'm willing to pay extra for this and knowing I'm not putting pesticides in my body. Recipes have all been great and I've tried many new items. I find the service to be cost effective because I'm getting the portions necessary to make the recipe only so no waste. Several recipes I've made I've had more than enough food for one or two more meals. The farmers they are sourcing from really provide outstanding quality. You find out what foods really should taste like!

So many meal ingredient companies out there now. Before signing up for one, make sure you look at the meals for that shipping week and for the weeks ahead. Also check when you future meal kit (that you pay full price for) will ship. If just doing this to get the low intro initial shipment, make sure to skip the next mean delivery right after you sign up. Don't cancel--just skip that weeks delivery. If you don't, by the time you receive your first food box, the next one will be scheduled to ship. This is what they count on I believe.

If you end up liking the service, you can get that box to ship or see if you like the following shipment even better and continue like that. Always review the upcoming menu.

I loved the vegetarian meals I got and I got 3 meals for 2 for only $9.95 for my intro. If you get the right promo code, this is a super bargain! No other meal companies have that low of an initial cost. Everything was delicious and fresh! I would love to continue if I could afford it. But they do give you recipes so you can easily make them by buying ingredients at the local grocery with the exception of the Haloumi cheese which I can't find locally but was unique and sooo good.

So just read all the small print with any of these meal companies and you should enjoy some great fresh food and a feeling of accomplishment when you prepare them successfully! Kinda like a cooking lesson is included!

First week with them. Food is delicious! Came on time. Easy to cook. Healthy. Really like it so far

I joined Green Chef a couple of months ago in part because of a Green Chef article that was published where you state that your Keto Plan has an average calorie count between 400-600 calories. This month I noticed a huge spike in calorie count on the recipe cards. March 23 meals range from 370-750 calories with 1 in the 300s, 5 in the 400s and 1 in the 700's. For March 30th the range is 620-1050 with 3 in the 600s, 3 in the 700s & 1 in the 1000s. When I asked I was told that the recipe cards list "as packaged" calorie count versus "as prepared". Cooking oil, butter etc. that the consumer adds per the recipe is not counted on the calorie count listed on the recipe cards. After looking at several recipes I found that they average 3-4 tablespoons of cooking oil increasing the calorie count by 360-480 calories. I follow myfitnesspal and am trying to maintain a 1,500 calorie per day count. Finding out yesterday that the Green Chef meals were actually 300-400 calories greater than what is stated on their recipe cards has been disturbing. I switched from Blue Apron and now when I went back and reviewed the Blue Apron recipes I see that they list both "as packaged" and 'as prepared", but the difference is not that great. What I noticed is that the Blue Apron recipes use less than a tablespoon of cooking oil in their recipes versus 3-4 for Green Chef's. I consider Green Chef's claims of the low calorie count for the Keto meals is false advertising. I switched to the Green Chef plan specifically because of the low calorie count advertised and now feel duped. I've been very specific in emails that I sent to Green Chef and in calls and while I can say that your employees have been kind and courteous the written responses I have received seemed scripted...two different people gave me almost a verbatim response. This response however was not helpful at all "Exciting news we are making changes to the menu and meals. The hikes in calories and other nutritional information like certain ingredients and portion sizes. Apparently, they are now taking every ingredient into account once the meal is fully prepared." It is mind boggling that you would put a calorie count on a recipe card that did not take into account all of the additional calories that the prepared recipe would have.

I have selected "yes" to my complaint involving a health issue but, depending on the definition of "health", it may not be appropriate. I have been a member of Green Chef for quite sometime (my account as recently closed so I can't pull the exact amount of time). I have always had a delivery on Tuesday, every other week, unless I modified by skipping a week. My previous two deliveries, November 17th and December 1st did not arrive as expected, even though I had already paid in full for these shipments to arrive. On the Green Chef website, under the FAQ, it states the following: "Your box will arrive between 8 am and 9 pm local time on your scheduled delivery day.". For the 11/17 delivery, it did end up arriving on the 19th, completely thawed out. For the 12/1 delivery it is still missing. I contacted Green Chef on 11/19 (I believe - maybe the 20th) about the missing shipment from the 17th since no credit had been applied. Immediately the customer service rep refunded me in full and never mentioned any reason for why that could not happen. I assumed this was a one-time isolated incident. I contacted Green Chef today, 12/2, regarding my missing delivery that should have arrived yesterday. I was told that per policy, I would not be refunded in full because it had not been 48 hours that my food had been missing for. She said since it is only a day and a half I would only receive $11.99 off. Now, as mentioned above, Green Chef states, "Your box will arrive between 8 am and 9 pm local time on your scheduled delivery day." but yet a "policy" all of a sudden states that customers have to wait a full 24 hours after delivery day? Where is this located? It took me arguing with the customer service rep to finally get a full refund. Additionally, I was told the food would be edible since their packaging accounts for multiple days in transit... that is quite frankly, disgusting. Finally, they claim that their produce and eggs are organic... this is not true! I have received numerous non-organic items and also items that were of poor quality... when I questioned this I got a generic "robo" response back that didn't explain why I pay for quality and organic items but do not consistently receive either. In sum, Green Chef has a policy that contradicts their own FAQ's, expects customers to pay in full, but wait 48 hours after a scheduled delivery day to get a full refund when the food doesn't arrive, and also expects customers to eat food that has been in transit for about 48 hours... (I'm counting shipping days and 24 hours post delivery date). They also advertise being an organic company but do not supply all organic foods.

I gotta say, I had a bit of a rough time with Green Chef. I tried to cancel my subscription three times before I finally succeeded. The cancel button was hidden away in some tiny text on a faraway page, so I accidentally got charged for another week of meals. I went back to the site and found some instructions buried in the lower text about how to email to cancel your account. I sent an email and thought I was all set. But then, six weeks later, I saw that I was being charged again! I checked the site and saw that now you have to call to cancel. So I called and talked to an associate who told me that calling was the only way to cancel now. I'm still waiting for the confirmation email so I can finally be done with them.

And let me tell you, the meals weren't even that great. I was on the Paleo Diet plan, but the portion sizes were small and the meals weren't very original. And for the cost, it just wasn't worth it. It seems pretty shady to make it so difficult to cancel your account and stop them from charging your credit card. I wouldn't recommend Green Chef to anyone.

So, I got this thing from Green Chef where they gave me 4 days of free meals. I was like, "cool, I'll try it out and see if I like it." I picked out my meals and they came to my door. But then, I saw on my bank account that they charged me $113 for more meals that I didn't even pick out! I was like, "what the heck?!" So, I called customer service and they made me wait on the phone for a long time. Finally, they told me that if I had gone to the FAQ and typed in "free", I would have seen that I was automatically signing up for their monthly service. Like, who does that? Who goes to the FAQ when they're getting free meals? It wasn't even on their main page, you had to type in a specific word! That's so sneaky! They only gave me half of my money back, too. I'm so mad about this. I've read other reviews where people had the same problem. I'm thinking about suing them. Watch out for Green Chef, they're not as nice as they seem.

So, I got a meal from Green Chef on June 13, 2020. I was so excited to try it out, but I didn't get around to cooking it until June 20, 2020. I had a long day at work and was really looking forward to a nice meal. I took the meat out of the freezer and started cooking it. Little did I know, there were worms in the meat! I was so grossed out when I found out. I had already cooked the meat and my husband had already eaten three bites. We were both so sick from the thought of eating worm-infested meat that we didn't eat anything else that night.

I tried to call Green Chef to complain, but they were closed. So, I sent them an email. Their customer service rep responded and acted like it wasn't a big deal at all. Can you believe that? I told them that this was a huge deal and that other people could get sick from eating the same worm-infested meat. They just said that they hoped I didn't hold it against them. I asked to speak to a manager, but it's been five days and I still haven't heard back from anyone at Green Chef.

I'm so upset about this whole situation. I can't believe that Green Chef isn't taking this seriously. I'm going to register a complaint with the USDA because I don't want anyone else to get sick from eating worm-infested meat. I'm also never going to use Green Chef or their parent company, HelloFresh, ever again. They've lost my business for life.

I recently tried out Green Chef and was pretty disappointed with my experience. I was excited to receive my boxes of fresh ingredients and recipes, but unfortunately, I never received any of them. After a few weeks of waiting, I decided to give them a call and let them know what was going on. I was pretty frustrated when I found out that I had been charged $300 for boxes that I never even received.

The customer service representative I spoke to was not very helpful or understanding. He told me that it was my fault because I had entered my address incorrectly by one number. I was pretty upset by this response, especially since I had never received any kind of notification that my address was incorrect. The first guy I spoke to was extremely rude and told me that it was my fault for not reading the terms and conditions. I mean, who reads those things anyway?

I decided to call back a second time and spoke to a different representative who was a bit more helpful. He refunded me for my most recent box, but unfortunately, he couldn't refund me for the other three that I never received. I asked if there was anyone else in the company who could help me out, but he said no. He told me that I would have to dispute the charges with my bank if I wanted to get my money back.

Overall, I was pretty disappointed with my experience with Green Chef. I understand that mistakes happen, but I don't think it's fair that I was charged for boxes that I never received. I also think that their customer service could use some improvement. It's frustrating to feel like you're not being heard or understood when you're trying to resolve an issue. Plus, Green Chef is pretty expensive, so I would expect a higher level of service for the price. All in all, I don't think I'll be doing business with them again.

So, I was at work and this lady from Hello Fresh came to talk to us about their food. I was pretty excited when she told me about Green Chef and their vegan option. The lady, Lauren, said that if I signed up that day, I would get a discount and be all set up to order whenever I was ready. I gave her my credit card and told her I would review the meals before ordering anything.

But then, the very next day, I saw that my card had been charged almost $80! I didn't even pick any meals yet! And there was no discount like Lauren promised. I called customer service and explained everything to them in an email. I was so upset that I was misled and how could they charge me for food I didn't even order yet?

They sent me an email back apologizing and saying that they would cancel my order and service. But it's been 5 days now and I still haven't gotten my refund. It's really disappointing.

If they ever come to your office to offer anything, don't do it! The reps they have working for them are obviously desperate to make sales and will lie to do it. It's just not worth it.

So, I was scrolling through my social media feed when I saw a post from my friend about Green Chef. She mentioned that I could get my first order for only $10.00, so I clicked on the link and signed up. However, I was a bit skeptical when I saw that they were asking for my card information before showing me the food options available. But since my friend recommended it, I thought it would be okay.

After signing up, I went to check out the menu and unfortunately, my picky family didn't like any of the food options. So, within 10 minutes of signing up, I decided to cancel my order. I checked my bank account to see if the money had already been taken out, but it hadn't. Most companies don't charge until the order ships, so I thought I was in the clear.

However, the next morning, I noticed that they had charged my account a few hours after I cancelled. I was pretty upset about this, so I reached out to customer service and requested a refund. But to my surprise, they told me that since a shipping label had already been created (even though it hadn't shipped yet), I couldn't cancel my order and would be receiving a box full of food that my family wouldn't eat.

Now, I know $10 may not seem like a lot of money, but every dollar counts in our household. I felt like they were intentionally scamming customers by not letting them view the menu before buying and then refusing to give a refund. It's just not right.

Overall, I wouldn't recommend Green Chef to anyone. The whole experience left a bad taste in my mouth, and I don't think I'll be giving them another chance.

I recently had an experience with GreenChef that left me feeling frustrated and disappointed. I had cancelled my subscription with plenty of time before the cut off, but they still billed me via PayPal for the initial $36 charge. This was especially frustrating because a friend had gifted us a week with them, and I didn't want to continue with the service.

To make matters worse, I found that their food is vastly overpriced. I could fill a grocery cart at any Krogers, Meijers, Publix, or even half a cart at a Whole Foods for the same price as one box from GreenChef. It just doesn't make sense to me.

When I reached out to their representatives, they couldn't do anything but offer a refund that would take up to 2 weeks. This was incredibly frustrating, as I had cancelled my subscription and expected them to stop billing me. Why are you so dishonest, GreenChef? If someone cancels, they obviously want to break up with you; that means STOP BILLING US, not steal money out of our account like a thief at night.

Overall, I found their system to be lacking and their business model to be flawed. Their 1st level reps and their supervisors were unhelpful and didn't seem to care about my concerns. I will be leaving bad reviews on any and all platforms and filing a better business bureau complaint, as well as filing a fraudulent transaction report with both PayPal and my bank that they billed through.

It's frustrating to see a company operate in such a dishonest way. GreenChef let their cancellation process take longer, similar to how Bank of America is known to do, where they'll run all the transactions first to trigger overdrafts. This is not how good businesses operate; ones that care about their customers. I hope that GreenChef takes steps to improve their system and become more transparent with their customers in the future.

I was really excited to try out Green Chef, so I went ahead and signed up for an account. However, I was disappointed to find out that the menu for vegan and gluten-free meals was quite limited. I decided to cancel my account and not place an order. Unfortunately, I didn't receive any confirmation or cancellation emails from Green Chef.

To my surprise, about a week later, a package arrived at my doorstep from Green Chef with three meals that I didn't even order. While they were all vegan, one of them was not gluten-free. I immediately called their customer service, and the agent could see that the error was on their side. He assured me that I shouldn't have been charged or sent a box. However, there was no way to return the order, and the agent didn't have the authority to refund my purchase. He promised to check with his manager and email me the following day, but I never received any response.

Since we couldn't return the meals, I decided to cook them anyway. Unfortunately, I found all three meals to be quite disappointing. One of them was even embarrassingly bad. To my surprise, all three meals had kale in them as the green vegetable, as if kale is the only thing vegans will eat. The sauces were too salty, and some of the produce wasn't very fresh.

Overall, I was really disappointed with my experience with Green Chef. I have decided to dispute the charge on my credit card since I never actually placed the order but was charged for it. I would not recommend Green Chef to anyone looking for vegan or gluten-free meal options.

Have you ever been curious about Green Chef's payment process? Well, let me tell you, it's a bit sneaky. They make you pay first before you even choose your meals. Why? So you don't notice that you've selected a premium recipe that has an extra charge. Sneaky, right? Even if your email confirmation shows a certain price, if you chose a premium recipe without noticing the surcharge, expect to see an additional charge on your credit card bill. They won't even update the order total in an email, they'll just slip it in there.

And if you try to get a refund for the deceptive fee, their customer service agents will tell you that they can't because the recipes have already been shipped out. But if you threaten to cancel your membership, they'll suddenly offer to refund the fee as a "one time goodwill gesture," but only if you agree not to cancel. It's a bit ridiculous, if you ask me.

I haven't even received my first box yet, but based on the reviews I've seen, my expectations are pretty low. I don't need a meal delivery service that uses deceptive practices and has customer service agents that play games. I might even come back to write another review after I receive my first box.

I just cancelled my subscription to Green Chef. I tried out their vegan plan and ate 10 meals in total (I still have my last 2 meals in the fridge waiting to be prepared). Unfortunately, out of the 10 meals, only 2 were worth eating again, and even then, I wasn't particularly excited about them. The food just seemed tasteless to me, relying on gloopy sauces of unknown origin for whatever flavor there might be. The recipes were more pretentious than delicious. For example, they made falafel with green peas instead of chickpeas. Really? It was underwhelming and made me want to get some real falafel somewhere else.

The recipes assume that the customer is experienced enough in the kitchen to figure out what to do. For instance, they would say "in a large pot," but what's large? Why not say "2 qt or larger"? It's confusing and frustrating. Who exactly is their target market? People with cooking skills who are too dense to figure out what to eat tonight? And if you think you'll be inspired to reuse the recipes on your own later, think again. All the flavor is in the mystery sauces they provide. The recipes I received are pretty useless without them.

Oh, and how can they constantly provide vegan meals at over 1000 calories per serving? It's got to be in the endless amount of oil they tell you to add and the gloopy mystery sauces again. It's very disappointing. It's even more expensive than restaurant prices.

I really wanted to like Green Chef, but unfortunately, it just didn't work out for me. I'm sure there are people out there who enjoy their meals, but it just wasn't for me.

I decided to try GreenChef and made an order. Since I had a coupon I was supposed to get it free.
After I made my order I immediately got charged!
I tried to contact customer service, sent them several messages but they replied only two days later and said that I was charged a subscription fee. I explained them that I had a coupon which I used to get a free order but they decided to ignore me. I asked them to cancel my subscription and give me my money back but received no reply yet.