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Misleading accommodation information
We paid for premium accommodations on the 10-day ring road driving tour of Iceland. My wife and I were traveling with two other adults so we booked as a group of 4. On two occasions we were booked into apartment style rooms with one bedroom and a pull out couch for the other two adults. One of those accommodations was in the lower class of accommodation by GTI’s own website. I called right after getting our itinerary to note the error and was assured that this facility had premium class rooms as well. It did not. In no world is a pull out couch a premium accommodation for two adults. I was aware that they may book a party of 4 into “family style” accommodations but it never says that everyone might not even get a legitimate bed. We had to book additional rooms at our expense for those two nights. GTI was no help.
Desired outcome: Refund for the additional rooms we had to buy and for the difference between what we should have received as premium accommodations in Akureyri (Hotel Kea) and where we were booked (Lava Apartments).
Small group golden circle blue lagoon 11 hour tour
If you’re planning a visit to Iceland, DON’T BOOK ANYTHING with Guide to Iceland - THEY ARE CROOKS! Complaint based on: Memorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23 We booked the Memorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23 through Guide to Iceland. Guide to Iceland abandoned us, two elderly...
Read full review of Guide to IcelandMemorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23
We booked the Memorable 11 hour Small Group Tour of Golden Circle and Blue Lagoon 8/25/23 through Guide to Iceland. Guide to Iceland abandoned us, two elderly women, at the pier. We were on the Carnival Pride which was late getting into port due to the MSC Fantasia docking before us. Guide to Iceland was aware that we were arriving on the Pride and they had recommended this tour. When we got to the meeting point, they had left without us. We called them immediately and asked to be on a later tour. We were denied. We then asked to be allowed to catch up to our tour at a stopping point and were denied. We asked that they ask another tour company to provide our tour. Again we were denied. Finally we asked for a refund and were denied once more!
They were rude and disrespectful and offered absolutely no solution to this situation and ultimately stole $411 from us!
Desired outcome: FULL REFUND!!!!!
Is Guide to Iceland Legit?
Guide to Iceland earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Guide to Iceland. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Guide to Iceland's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Guidetoiceland.is has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Guidetoiceland.is has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Guide to Iceland as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Guide to Iceland appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Guide to Iceland have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Guide to Iceland and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
tourist service
Guide to Iceland
David,
Let me me very clear, this letter and any further action has nothing at all to do with my respect for you as a writer. But I feel my time in Iceland was actually ruined because of the poor planning and in appropriate itinerary ruined my vacation in Iceland.
I'm sorry to say yesterday was A disaster for me and there will have to be an
Adjustment on the price for the many poor choices your agency made, including the casual transport
on arrival, the poorly thought out itinerary for an 80 year and the absurd departure day.
The room at the hotel was unacceptable and never cleaned. I complained to the hotel about this,
I do not appreciate being taken advantage of. The quality of my room was awful, I have complained to the hotel about the absence of cleaning. The room was never cleaned, plus for the money I paid it certainly should have been a better room.
I have missed several things I could have seen if some serious thought had been given to my circumstances. I should have been to a museum, even whale watching instead of sitting in a bus for 14 hours today unable to do any of the activities that were strenuous for the 20 year olds in the group, to say nothing of an 80 year old.
There is no point in replying that I was sent the "final itinerary". I've never been to Iceland and had absolutely no idea what "walking the ice crater" meant. I assumed all of these things were, like most tours, observed by the tourist.
Only the good graces of the ski -mobile leader
Made snow moiling work. It was absurd to book that
trip for an 80 year old woman. Because the leader agreed to let me be his passenger I felt it was Ok to go on that trip. If he had not agreed, I would not have gone at all.
I paid nearly $2000 to your agency in good faith. I paid promptly and expected some personal treatment upon arrival and departure, a decent hotel room, and an itinerary that would not just waste my time. I had none of that.
I see what your agency does: You buy bus vouchers and send them to the client, and that is the sole activity of the arrival and departure day. Then you choose some bus tour that may seem to you to be alright, and book that. You book the hotel at some reduced price and you call that a serious attempt to fashion an instructive and enjoyable "tour". In short, your agency does nothing to take into consideration the age of the client and the ability of the tourist to do anything.
I have cancelled the AMEX charge. You can immediately deduct the arrival and departure day since sending me vouchers counts for nothing. Something is due you for the hotel, and some modest amount, and I do mean modest, for the two long worthless bus trips.
I do not mean this personally, but I assure you I do NOT intend to pay anything like $2000 for the "service" you provided. Depending on the hotel bill, I will add some minimal amount for the bus trips and allow that total to be charged - I am certain I can get the whole amount expunged, and I seriously considered it. I can see that most of our clients do not "get" the lack of interest concern your agency actually puts into their trip.
As you know I am a writer, If you do to agree to this, I will post my experience with your agency over the various Facebook pages available to me, and they are quite a few. I will NOT be taken advantage of in this manner. It is really terrible, since I was so looking forward to coming to Iceland and your poor planning ruined the trip for me.
BTW, Even the tour guide, Christian was appalled at the way this was planned for me. Had I been stupid enough to try to walk the crater today, he would have been responsible if I had fallen or been hurt.
This is what I will pay for if presented with the bills:
The hotel, but I must see your bill. I asked them for it but they refused to give me a bill for what they charged you. The room charge should not exceed $100 a night for three nights
Also, I was never told I would have to change buses to get to my hotel, I was told "someone might help me with my heavy luggage" Never the less, I will pay for the bus IF I get a copy of the bill you actually paid.
I will pay for the first day of the tour, because through the kindness of the lead snowmobiler I did have an fine time on the ice that day, again you must submit a copy of the actual bill you paid him.
That is all I will pay for and only with copies of the bills. Under no circumstance will I pay more than $500 for what "services" you performed - I sat for 14 hours in a bus with Christian day before yesterday, because I could not appropriately do the activities - 14 hours in a bus is no joke and I should have been engaged in activity appropriate for me, of which I now know there are plenty in Iceland.
I am sending a copy of this letter to AMEX, and to the Complaints Board of Iceland along wth the note I sent you about my age.
I will not engage in any correspondence back and forth about this. I will refrain posting it on my several outlets on Facebook and writing a letter about my experiences to the NY Times and other outlets for which I have previously written, until I hear what your final "bill" is. If you dispute this, I will refuse to pay anything at all, based on all of the above and the simple and sad fact that I will never be back to Iceland and your agency ruined my experience.
I have to say that what is angering me most is how stupid you think I, and other tourists, must be to accept this profoundly poor service - I have travelled all over the world, I know what a good tour is like, and I know that your "service" is as close to a scam as one can get.
Don't bother to trying to explain, I get it. A few phone calls, mail the "vouchers" and you think your job is done. That may work with others but it does NOT work with me. Better show theist your boss. Also, Christian called your office during the day I spent with him to say that not only was I angry but I was right - and he did not appreciate being given the responsibility f trying to get an 80 year old woman waling an ice crater!
Sheila Levin
P.S.
Here is the note from me where I advise you of my age:
Sheila Levin
Aug 2
to Davíð
Hi,
I'm almost 80 and you are a young man. I've started reading your book, it is really wonderful. You are a natural writer.
I'm bringing you a copy of Simple Truth's, my first published novel. In some odd way, we are very much the same.
Sent from my iPhone
Amex contacted them and they said I had four days of touring (clearly hot true since I was provided with a voucher for a public bus for two of those days) and that they were not responsible for taking into consideration an 80 years old woman. In y view that is totally irresponsible and the tour guide for the second day was so angry they had booked he called them during the day to complain since Spent 14 hours sitting in the bus. Clearly the ice walk was dangerous for an 80 year old. I have offered to pay for the hotel (was to see an actual bill) and for the first day of the hour (actual bill), but not the arrival and departure day, which required them to email me a voucher and confused me by the chaining of the bus, and certainly not for the second day of the "tour" when I literally sat in the bus for 14 hours because the activities planned were dangerous for an 80 year old. I think it is fair and generous of me to pay for these expenses as stated, I will never pay for the two travel days which required nothing but an email of a voucher, and for the second travel day. This is a scam through and through and they would not be permitted to treat tourists like this - they ruined a time for me I was looking forward to, I could have easily seen museums and one appropriate activity on the second day. Thank you
travel agency - inappropriate itinerary
Guide to Iceland
David,
Let me me very clear, this letter and y further action has nothing at all to do with my respect for you as a writer. But I feel my time in Iceland was actually ruined because of the poor planning and in appropriate itinerary ruined my vacation in Iceland.
I'm sorry to say yesterday was A disaster for me and there will have to be an
Adjustment on the price for the many poor choices your agency made, including the casual transport
on arrival, the poorly thought out itinerary for an 80 year and the absurd departure day.
The room at the hotel was unacceptable and never cleaned. I complained to the hotel about this,
I do not appreciate being taken advantage of. The quality of my room was awful, I have complained to the hotel about the absence of cleaning. The room was never cleaned, plus for the money I paid it certainly should have been a better room.
I have missed several things I could have seen if some serious thought had been given to my circumstances. I should have been to a museum, even whale watching instead of sitting in a bus for 14 hours today unable to do any of the activities that were strenuous for the 20 year olds in the group, to say nothing of an 80 year old.
There is no point in replying that I was sent the "final itinerary". I've never been to Iceland and had absolutely no idea what "walking the ice crater" meant. I assumed all of these things were, like most tours, observed by the tourist.
Only the good graces of the ski -mobile leader
Made snow moiling work. It was absurd to book that
trip for an 80 year old woman. Because the leader agreed to let me be his passenger I felt it was Ok to go on that trip. If he had not agreed, I would not have gone at all.
I paid nearly $2000 to your agency in good faith. I paid promptly and expected some personal treatment upon arrival and departure, a decent hotel room, and an itinerary that would not just waste my time. I had none of that.
I see what your agency does: You buy bus vouchers and send them to the client, and that is the sole activity of the arrival and departure day. Then you choose some bus tour that may seem to you to be alright, and book that. You book the hotel at some reduced price and you call that a serious attempt to fashion an instructive and enjoyable "tour". In short, your agency does nothing to take into consideration the age of the client and the ability of the tourist to do anything.
I have cancelled the AMEX charge. You can immediately deduct the arrival and departure day since sending me vouchers counts for nothing. Something is due you for the hotel, and some modest amount, and I do mean modest, for the two long worthless bus trips.
I do not mean this personally, but I assure you I do NOT intend to pay anything like $2000 for the "service" you provided. Depending on the hotel bill, I will add some minimal amount for the bus trips and allow that total to be charged - I am certain I can get the whole amount expunged, and I seriously considered it. I can see that most of our clients do not "get" the lack of interest concern your agency actually puts into their trip.
As you know I am a writer, If you do to agree to this, I will post my experience with your agency over the various Facebook pages available to me, and they are quite a few. I will NOT be taken advantage of in this manner. It is really terrible, since I was so looking forward to coming to Iceland and your poor planning ruined the trip for me.
BTW, Even the tour guide, Christian was appalled at the way this was planned for me. Had I been stupid enough to try to walk the crater today, he would have been responsible if I had fallen or been hurt.
This is what I will pay for if presented with the bills:
The hotel, but I must see your bill. I asked them for it but they refused to give me a bill for what they charged you. The room charge should not exceed $100 a night for three nights
Also, I was never told I would have to change buses to get to my hotel, I was told "someone might help me with my heavy luggage" Never the less, I will pay for the bus IF I get a copy of the bill you actually paid.
I will pay for the first day of the tour, because through the kindness of the lead snowmobiler I did have an fine time on the ice that day, again you must submit a copy of the actual bill you paid him.
That is all I will pay for and only with copies of the bills. Under no circumstance will I pay more than $500 for what "services" you performed - I sat for 14 hours in a bus with Christian day before yesterday, because I could not appropriately do the activities - 14 hours in a bus is no joke and I should have been engaged in activity appropriate for me, of which I now know there are plenty in Iceland.
I am sending a copy of this letter to AMEX, and to the Complaints Board of Iceland along wth the note I sent you about my age.
I will not engage in any correspondence back and forth about this. I will refrain posting it on my several outlets on Facebook and writing a letter about my experiences to the NY Times and other outlets for which I have previously written, until I hear what your final "bill" is. If you dispute this, I will refuse to pay anything at all, based on all of the above and the simple and sad fact that I will never be back to Iceland and your agency ruined my experience.
I have to say that what is angering me most is how stupid you think I, and other tourists, must be to accept this profoundly poor service - I have travelled all over the world, I know what a good tour is like, and I know that your "service" is as close to a scam as one can get.
Don't bother to trying to explain, I get it. A few phone calls, mail the "vouchers" and you think your job is done. That may work with others but it does NOT work with me. Better show theist your boss. Also, Christian called your office during the day I spent with him to say that not only was I angry but I was right - and he did not appreciate being given the responsibility f trying to get an 80 year old woman waling an ice crater!
Sheila Levin
P.S.
Here is the note from me where I advise you of my age:
Sheila Levin
Aug 2
to Davíð
Hi,
I'm almost 80 and you are a young man. I've started reading your book, it is really wonderful. You are a natural writer.
I'm bringing you a copy of Simple Truth's, my first published novel. In some odd way, we are very much the same.
Sent from my iPhone
No update except an unsatisfactory reply from them
They replied in a totally unsatisfactory manner - as if we had long conversations about my itinerary. My position remains the same.
Guide to Iceland Reviews 0
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Guide to Iceland phone numbers+354 519 7999+354 519 7999Click up if you have successfully reached Guide to Iceland by calling +354 519 7999 phone number 1 1 users reported that they have successfully reached Guide to Iceland by calling +354 519 7999 phone number Click down if you have unsuccessfully reached Guide to Iceland by calling +354 519 7999 phone number 0 0 users reported that they have UNsuccessfully reached Guide to Iceland by calling +354 519 7999 phone number
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Guide to Iceland emailsinfo@guidetoiceland.is100%Confidence score: 100%Supportbilling@guidetoiceland.is94%Confidence score: 94%financebooking@guidetoiceland.is92%Confidence score: 92%marketing@guidetoiceland.is90%Confidence score: 90%sales
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Guide to Iceland addressReykjavik City Hall, Tjarnargata 11, Reykjavík, 101, Iceland
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