Beauvais-Tille Airport
Reviews and Complaints

The security staff insisted on a search of my 14 year old son who was wearing a lanyard displaying his diagnosis of autism, he got very distressed in the situation and no apology made. As the parent accompanying him I was summoned in an abrupt manner to answer some questions. I feel the the situation was dealt with in a very heavy handed way with no sensitivity factored into the situation. It could have been dealt with in a much more sensitive way.

🚨 URGENT MESSAGE 🚨

I am seeking guidance and professional help regarding an appalling incident that recently occurred at Beauvais Airport (BVA) involving Ryanair. I am sharing my story in the hope of raising awareness and seeking assistance from those who may have experienced similar situations or can provide advice on legal recourse.

On 7th of July, my family and I, loyal customers of Ryanair since the early 2000s, were subjected to mistreatment and discrimination by the airport staff at Beauvais Airport. Despite arriving well in advance, we were denied boarding by an aggressive and disrespectful employee who accused us of insulting him, which we categorically deny. We were shocked and humiliated as he refused our entry onto the plane, leaving us stranded at the airport.

The initial quarrel stemmed from the fact that we were traveling light and had two priority tickets for the adults and two regular tickets for our young children. On the way to Paris the week before, at another airport, the staff kindly invited us to join the priority queue considering that we were traveling with small children. In stark contrast, at Beauvais Airport, we were disrespectfully thrown out at the last moment and chased to the very end of the "normal queue", without even taking the time to hearing us.

When I attempted to explain that my wife and I had priority tickets, while our children held regular tickets, the staff member exhibited extreme disrespect and insulted us. This unjust treatment left us feeling offended, discriminated against, and deeply hurt, especially considering we were with our young children (7 and 11 years of age).

So we were sent off at the end of the normal queue and on the way there, the same staff member insinuated that I had insulted him and very aggressively menaced me that "he will not let me on the plane".

Furthermore, I wish to emphasize that at no point did I insult the staff member in question. In front of him and the entire staff, I clearly stated that I had not directed any insults towards him. Despite my denial, he left us waiting on the new queue and when we arrived again on his counter, he continued to exhibit aggressive behavior and singled us out by refusing our entry onto the plane at the last moment. This incident has left me deeply offended and outraged, particularly as it unfolded in front of my family.

To make matters worse, both the airport and Ryanair have refused to assist us, providing no statement or names of the responsible individuals. Their lack of accountability and disregard for our well-being and rights is deeply concerning. We have been left with significant financial losses, emotional distress, and a feeling of complete helplessness.

In addition to the financial losses, both my wife and I had to miss a day of work due to the need to secure another flight to our intended destination. This resulted in a loss of income and an overall disruption to our professional lives. Moreover, the psychological impact of this experience has had a lasting effect on our well-being. Our children continue to feel frustrated and traumatized, and even I have been experiencing sleeping problems since the incident.

I am reaching out to the online community for support and guidance. If anyone has faced similar experiences or has knowledge of the legal avenues available, I kindly request your advice and assistance. Please share this post widely so that it reaches individuals who can offer insights or connect me with legal professionals who specialize in aviation-related matters.

It is crucial that we shed light on the mistreatment suffered by passengers at Beauvais Airport and hold both the airport and Ryanair accountable for their actions. Together, we can strive for justice and ensure that no one else endures such distressing situations.

Thank you for your support, and please feel free to contact me directly if you can provide any assistance or guidance in this matter.

Vassil Descargues

vassil.[protected]@gmail.com

The worst of all airports, and I really travel a lot. Airport employees are arrogant, aggressive, and abuse their position for things they have no right to do. I arrived at the airport 3 hours earlier with my 5-year-old son for flight FR4376 from 9.06.23 to go through security and have breakfast peacefully without stress. We were stopped in a huge queue with no possibility of even getting to security because there were earlier flights than ours. I wanted to speak to the shift manager, which was aggressively denied to me. We had to wait over 3 hours, suffocating in line before security, because we came too early, and it didn't matter that we had a fast track ticket. After more than 3 hours without food, in 26-degree heat and stuffiness, waiting for a small child, they finally let us pass. But one airport employee stopped me - the same one I wanted to file a complaint against and who didn't let me talk to the manager. He said I had two bags and should only have one. I explained to him that this was not true, as I was traveling with a 5-year-old child and we were entitled to one bag per person, and of course, the fact is that the child would not be carrying his own bag, especially after 3 hours of crowd and complete dehydration. He said that it was the rule, and I told him that there was no such law and if I had to pay extra for the bag, it was a job for the Ryanair employee, not for him. He was just an ordinary employee "maintaining order" before the security gate. He said he wouldn't let me go until I left one of the bags with my child's toys and souvenirs from Disneyland. It was absolutely terrible. My little son was crying, not understanding what was happening. I didn't understand either. Then I spoke to Ryanair employees, and they confirmed that we could legally have 2 bags, one per person, and I should file a complaint against the airport employee, which I intend to do. Airport employees are aggressive, incompetent, and some even don't know basic English words. Shame on the France and this airport.

Date/time of travel: 27th September 2022, 22:25

Flight: Ryanair, Paris (Beauvais) to Liverpool

Flight No: FR6887

On checking my boots at the security desk, my boots were damaged beyond repair. I have checked photos on my trip and can see they were fine before I got to security. I went to wear them for the first time yesterday, and noticed the damage, and remembered how thoroughly the staff were checking my boots and pulling at them. Then asked "who do these belong to?" which I thought was strange. They then proceeded to do a very thorough search of my hands which was also very strange and then ushered me along. I feel like this was to distract me from the fact that they had damaged by boots.

I have checked for contact info on Beauvaus Airport website to file a complaint about an aggressive, ignorant ill informed and unprofessional member of security staff at Beauvais Airport. There are no emails and the phone numbers given just link to automated message with no option yo speak to anyone or even an email contact. Instead of allowing me to show her my medication and doctors letter which would explain positive ionscan she repeatedly shouted Non in my face, grabbed my bag and belongings, dropped my phone on the floor and refused to allow me to show her the doctors letter. My medications are a private affair and I had all documentation authorising me to carry it. Instead of simply reading the letter she held me at security point for about 30 min shouting Non repeatedly while my 12 y old son, my sister and the entire security queue watched. Eventually one of her colleagues read the doctors letter solving everything. Had she read the letter I tried to offer her the entire matter would have been resolved in 3 mins. She should be aware of which medications show up on an Ionscan and know to request the documentation. Shouting Non in someone's face for 30 mins in public is unacceptable.

We were running with little kid to catch a 18:50 paris beauvais shuttle. We arrived 3 mins before shuttle leaving. We we rejected to board cause there werent 3 more seats for us in the shuttle, please check the true of that statement I belive you can. On caisse 2 at 18:49 I complained to the staff, but mr who is checking bus tickets he got involved very aggressively even though we didn't talk to him, explaining that our flight is connected to next shuttle and where is the problem. We were left to wait next bus which came quickly but this is not the way to do it esspecially when little kid is involved. Alongside no covid passes were asked on boarding the bus. I will write a complain to rianair allso, no agressive stance should be allowed even the passengers were nervous because missing the flight which was the reason why we tried to catch earlyer shuttle. On our shuttle ticket there is no exact time of departure which could justify canceling our boarding.
I hope I don't have to use your services anymore and you should consider to educate your staff to be polite to the passengers no matter what...
A the end shuttle departed 2mins late...
Best

Your evening manager on September 12th, her security staff, and a Ryanair agent on duty that night were exceptionally rude, condescending and demeaning to me, as a paying customer. They refused me entry onto my flight to Dublin, claiming my bags were too big and heavy (I flew from Chicago to Dublin, Dublin to Barcelona, and Barcelona to Hamburg with no issues up to that day, including on Ryanair). When I disputed her claims she asked the police to confiscate my passport (what they did with it before returning it to me I still don't know), and then in a rude, sarcastic tone walked me over to the Ryanair baggage area, then demanded that I try to fit my bags into their demonstration model (showing the correct size/weight). It was smaller than the ones I'd used at Dublin, by the way. Then when it didn't fit, she laughed at me, and said "and you think you're special? You think you can break the rules?"

This is unprofessional behavior for any service personnel, let alone an airport manager! I paid 150 Euros for a taxi from Paris to Beauvais, just to make my flight, then this happened. I almost missed my flight home (and had to pay another 100 euros to book a flight from Orly instead, and 17 Euros coach to Paris, 50 Euros taxi to Orly) and spent all my money just to get home, because your staff were so unhelpful and unprofessional. What a shambles of an airport!

Maya Garcia-Grigoroaia

I would like to express my greatest disappointment concerning the work of the airport Paris Beauvais Tille and its staff.

Firstly, it's the only aiport where there are no announcements letting people know that the boarding has started (inviting people to proceed to the gate) and no one actually cares whether passengers arrive at the gate or not, even if it leads to the loss of the flight. Perhaps the staff is tired to fulfill their responsibilities after 9 p.m.

Secondly, in all aiports once a person is checked in, he/she is invited/called to arrive at the gate, and the plane doesn't fly without checked in passengers (that is the function of the registration, to know who arrived at the airport in order not to let anyone miss thier flights). In Paris Beauvais Tille no one calls passengers. And people, secure that everything functions as it should function in all civilised countries, once checked in do not worry about losing thir flight, but as a result they do, and no one cares.

Thirdly, before the baggage check, people are classified according to their nationality, and if your nationality is not the one that the staff like, they do not let you proceed.

As a result my husband and I together with another Italian couple lost their flights (and the tickets are not reimbursed). The reason that we were told was that we were 4 minutes late and the gate was closed. No one invited passengers to proceed to the gate, cheched in passengers were not called and waited for as all companies do; 30 minutes before the departure of the plane we were not allowed to get in, because they didn't like our nationality and said we were late.

What's more the senior manager of the airport together with the representative of the air company started to smile once they were told that they did it on purpose in order to make passengers buy new tickets and pay for the flights once again, not to mention the hotel, taxi, food expences.

In conclusion, there is no internet in the airport, and people are thrown away at 11 p.m. in cold weather because the airport is closed. No one offers assistance. As a result, people have no choice and have to pay enormous sums of money to use their hotels, take a taxi that costs 150 euros.

This is all disgusting.