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CB Non-profit Organizations Guideposts Autopay
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Guideposts review: Autopay

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11:51 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This church charged me automatically through PayPal. I check my activity through
my bank account and found my new book order and an unexpected deduction through automatic payments almost exactly the same . Now I paid for shipping which was expensive and still no shipping information for what I actually wanted . I couldn't find any customer service information on my account on the website. It was a time consuming ordeal but I am complaining and disputing . It will be some pop up and out refund process with tracking cookies probably. I hope the process using PayPal or GPAY greatly improves. Thank you .

Claimed loss: Refund the money and just send my book order to my new address. Bad service!

Desired outcome: Improve the website, customer service information and limit automatically deducting payments. Send only our orders and what we wanted.

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Be careful about using your debit cards as they take additional deductions to make sure the money's in your account. My question is, what happens when they bounce your accounts. I prefer a payment plan or a gift card in the future. Tell the public .

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    +1 (800) 431-2344
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    PO Box 5815, Harlan, Iowa, 51593-1315, United States
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    Jan 15, 2025
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Guideposts Category
Guideposts is ranked 15 among 65 companies in the Non-profit Organizations category
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