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I am a long-time hair extensions user. I recently tried Hair Locs. I like the attachment method but the hair is GARBAGE! After two shampoos it tangles, frizzes and knots. This hair only was over $500! That doesn't include having it put in. The company lied and said the hair was "fine" when I sent it back, and claimed the hair they returned to me was the same hair that had just been "clarified." The hair they sent was new. My extensions had been cut. This hair was not cut. I tried again. Same problem. Ugly, frizzy, tangled, knotted mess. Had to have them removed AGAIN. The company ignored the Better Business Bureau process after just one "we always guarantee and will refund money" comment. They refuse to refund my money. Stay AWAY!
Hairlocs is a company that runs by the skin of their teeth. Hairlocs can not afford to pay their employees a reasonable wage and has a high employee turn over that may be the reason customers are not as satisfied as they should be. No one follows up on any type of phone calls from a customer. Hairlocs customer service and tech. support is being under trained as this is written. Hairlocs hair comes in batches and some are great some are not. The illegal aliens that bond the hair sometimes confuse the hair direction meaning the cuiticle is reversed which causes the hair to move like a spider when it is wet. Hairlocs will not be responsible for this even though they know it happens. Hairlocs has a facility in Mexico and is rumored to have ties with the Mexican Mafia. In addition Hairlocs launders money with hair through the Mexico location. Should you deal with this company ask what are the qualifications of the person serving you. Are they a State certified cosmetologist, are they a certified Harlocs tech, do they personally install the product.
For more information receiving a good "Hairlocs" extension system installed the right way in the Los Angeles, Houston Texas, and Clear Water Florida areas e-mail hairpanther@gmail.com.
Hairlocs has several times sent me bad hair. It is ratty, tangled and nappy. My clients spend alot of money for this hair and I have had to remedy the situation at my own expense. When I call the company to have the situation rectified they do not return my phone calls.
The supposed "owner" Aaron never returns phone calls and they do not refund any money due to the bad hair they send out. I will no longer be using this company. They are extremely unreputable!
I agree about the hair locs hair and their refusal ton refund or acknowledge the problem. My hair is so tangly it drives me nuts and I won't last a year before replacing so more cost!