HelpMeDownLoad.com review: account debited. 91

How did you get your money back or stop the charges?

Just had my credit card cancelled due to two in a row monthly charges that sent flags up at my bank. I called and they asked me if i had purchased from helpmedownload.com and I didn't. The first time I wasn't sure, but thought that maybe I had bought something, but I know I don't have anything I owe monthly for 9.88. call your bank and canel your card.

I have received a charge of $81.58 on my credit card for 6-2-08 which I have not authorized.

Its a website that will charge if u become member. They provide softwares which are all free, this is a rip-off.
All the softwares in their website are all freeware or trial versions, you can get it by yourself by going to the official website of those softwares.

I suggest that you call them and ask for a full refund of everything that you been charged for since the start. Even if they insist of the 7 day guarantee, refuse it, threaten them that you will call your bank if they dont give you a full refund, if they mention any process fee refuse it also, you have the right to get everything, just give them a threat that you will call your bank, this companies are afraid of cash backs it will cause them more.

Any questions just reply.

Have taken money from my bank account without authorization! Beware people!

Hello,

We would like to inform you that your New Releases and Updates has already been cancelled and refunded amounting to $9.88. Thus, you will no longer receive any monthly recurring charges from mp3musichq.com.

I hope I was able to acknowledge your concern. Please contact us again if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,

Ramon
CEOHelpMeDownload.com

On Sat, 26 Jul 2008 12:46:08 -0400, "PJ Brehm, USN (Retired)" wrote:
> I do NOT know who you are. You billed me 9.88 (us) through
> HelpMeDownload.com. You will restore the 9.88 stolen from me.

This is how I took care of it (with a reissue of debit card)

Hello,

We would like to inform you that your New Releases and Updates has already been cancelled and refunded amounting to $9.88. Thus, you will no longer receive any monthly recurring charges from mp3musichq.com.

I hope I was able to acknowledge your concern. Please contact us again if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,

Ramon
CEOHelpMeDownload.com

On Sat, 26 Jul 2008 12:46:08 -0400, "PJ Brehm, USN (Retired)" wrote:
> I do NOT know who you are. You billed me 9.88 (us) through
> HelpMeDownload.com. You will restore the 9.88 stolen from me.

theres a purchase on my credit card which i didnt approve and i want my money back plus 56.00 for over drafts fees...if my money is not returned i will go to the authorities .

I had a debit of $37.00 from this company I called them spoke to "ronald" in INDIA I believe and he offered to refund my charge but with a processing fee of $9.95. I questioned this charge so he placed me on hold spoke to his supervisor (or went and got a coke) and came back an refunded my entire charge stating it can take 5 -40 days to receive credit.. cross your fingers for me...

my current account has been debited by the above name and i don, t know why and what for.

i recently cheched my bank account to find tis company has debt my account of a large sum and another smaller sum, nevere have used helpmedownload.com, could you please cancell ad stop debt from my account, thank you t kuchel

i ordered a 1 time download from Mozilla and now I am getting billed for the past 4 months $9.96 for xp which I do not have. This computer is equiped with Vista, so why am I being charged for xp and who authorized this service. I need some answers. I am currently on the phone talking to the site and it appears that we may have the matter taking care of. Thank you. Sheri Thurman

I have never heard of this company and I certainly did not give them my credit card #, but they cotinue to charge me monthly, they are a ripoff plain and simple, cannot get a hold of them over the phone. PEOPLE BEWARE! I am having a very hard time getting this issue resolved.

I am sending this email in order to request credit of $63.70 for a transaction done on 110608.

I no longer need this because I have found another way to resolve this. Actually, i was not aware that I was being billed. i thought this was a free download of software I was attempt.

Here is the information pertaining to my request:

order/transaction# [protected]
email address: shawnhuckabee@bellsouth.net
account name Mary or Shawn Huckabee
Credit card used- Visa
[protected]

I have spoke with Dee (ref# 454247) and Nick (ref#454245)concerning this request. I was informed by both that they could not locate my account. i find that odd since you could find my account to billing but you can't find it to credit me. i was also told that your company is undergoing a system upgrade which is making your system running slow and delaying the resolve of my request.

Please handle this as soon as possible.

Thank you in advance for your immediate attention to this matter.

Mary Huckabee

they charge me 9.98 by 12/22/2008 i don't know why?

This company drags the computer industry into the lowest form of theft and I will never
deal with any company associated with them
JSH

I was offered a free downloan of AVG internet security if I joined weightwatchers and then my account was debited with £62.79p. how do I get that back

i dont want any more money taken from me, thats twice i have been charged and dont know why

i have been charged twice now and dont know why, i want this to stop now, thanks larry

Anti Virus download corrupt

Linked to sight by Avant antivirius and since that time have had monthly charges to me credit card.
Have been unable to relocate sight to query or stop payments, and now have 4 months of payments, increasing monthly.
Have contacted Credit Card bank but they appear to be investigating but to date no action.

Dear Customers,

I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInt

erface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

We fully understand this situation. Please do contact us.

I would like to know why i have been billed £44.83 on 21/4/2009 and possibily 21/5/2009 can you tell me what for i didnt sign any agreement and how did you get my bank details please reply asap

Dear Customer,

I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

online scam/misadvertising leading to elevated charges

I was also charged $16.70 on my credit card by this company. I saw it on my credit card statement for June and I didn't recognize the name of the company. I received an email today from "rebills@helpmedownload.com", it mentioned that they will charge my credit card again for July. I called the customer service number that was with the email. The person I spoke to wanted me to verify my email address and my address. I didn't fell comfortable giving my address as "How would they have my address?" I never gave them my address in the first place. I asked if he had my address in front him, he said no. But, he wanted me to verify my address as he couldn't find me in their system?. I refused to give him my address but conviently he was able to pull up my info with the just my City and Province?. He said he will issue a refund and it will take 15 to 30 days. He said that my computer will not get security updates now that I have cancelled the membership. He was not too concerned that I didn't authorize this monthly charge. I have contacted my credit card company inregards to this and they will issue me a new credit card number.

Hello M. Byram,

I do apologize for any inconvenience or confusion about this. We are not scam, we do not sell software from the website. Customeres are paying for the unlimited technical assistance that they can get by having a membership with us. We also have more than 500 software that we support. They can download music software and programs that can protect their computer.

There are issues about the charges but those customers are not well informed about the services that we have. We are glad to explain it to you by contacting us anytime.

I have provided toll free numbers below.

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hi Glam01,

I am a customer service representative from helpmedownload. I have read this complaint coming form our company. I do understand your situation now. You mentioned that you were able to contact us regarding this issue. It sounds like you did not authorize the transaction on your card, the representative was asking for your EMAIL ADDRESS and COMPLETE NAME for verification. He needs all those information to help you out regarding the cancellation, if the account is not under your name we will disclose the information and explain all the things about the membership and if we find out that all the charges are not authorized we are going to make an approriate action for it.

We are trying to help you out with this issue, so we just need your cooperation. I know that you were frustated when you called us and I apologize for that.

If you do have questions about the refund, you can call us anytime since we are open 24/7.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello Richard Fearon,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the confusion regarding the charge that you received and what is it for. Regarding this, we are more than happy to resolve your issue to further explain what are the charges for either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello Sheri,

I am a customer service representative of helpmedownload.com. I am glad to hear that you have called us and have the matter resolved immediately as soon as you called us. Should you have any other concerns feel free to contact us to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Best Regards,

Helpmedownload

Billing 9.88USD a month without consent.

got charged but computer did not download helpmedownload

Good Day Pablo Solis,

I am a customer representative of HelpMeDownload.Com and I will be more than happy to resolve this issue. Based on our system, I can see that your transaction has been canceled and reversed to your Account. If you have further questions regarding this, please don't hesitate to contact us again. Thank you so much.

Sincerely,
Support Team
Support@HelpMeDownload.Com
Toll Free: [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

charges on my credit card every month which i did not require a service for

Hello marie callanan,

I am a Customer Service Representative from HelpMeDownload.Com. I apologize for the inconvenience. We are more than willing to assist you with your concern regarding these charges. Please feel free to contact us via our Toll Free Number, Email or Chat.

Sincerely,

Support Team
HelpMeDownload.Com
Toll Free Numbers: Available between 8AM to 8PM EST, Mondays to Fridays.
(US) [protected], (UK) [protected], (AU) [protected], (CAN) [protected], (Others) [protected]
Email us: support@HelpMeDownload.Com
Via Web Chat:
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

WARNING TO ALL CONSUMERS. On 02.01.14 HelpMeDownload.com fraudulently took £81.58 from my credit card without any prior notification of this amount and without my authorisation. I have tried contacting them on numerous occasions by email as soon as I became aware of this action requesting that they return this money immediately and have had no response whatsoever. My credit card company are now investigating the matter. Do not go anywhere near this company - I have since found that even their website is blocked as malicious.

YES;
Helpmedownload.com (freedownloads.com), just ripped me off last Month, for $62.00. The charge is being disputed. There's no reason to have there service. Everything they offer is available without charge online.

I recently had two transactions on my credit card account and didn't know what they were. I have discovered that they come from mp3musicHQ.com under other names such HelpMeDownload.com & Saphie Number One Limited. However the reference numbers are the same on all of them. I used a link on one of the postings here to try to make contact with them - to no avail. However there is an email link to the CEO, so I have sent mail with a timeframe for them to respond. I will post again when I get a response.