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I too was desperate to find myself with an adjusted ARM on my mortgage and to be late on a payment or two and located "Home Assure" online. I spoke with Chris McMinn multiple times before going through with overnighting my $5oo installment of the $1500 fee to assist me with my loan modification/and to assist me in saving my home.
Chris was such a nice guy on the phone and even after questioning him once about the validity of Home Assure and how often they were able to assist people, he goes, " I would never give out my cell phone number to people if they weren't able to be assisted." The only time that we cannot assist, is when we have people lie to us and they already have a "sale date", which makes it more difficult. However, I was always told that timing is of essence.
Once I paid the full $1500. I was assigned to Gordonna aka Donna Fountain in Charlotte, NC. Donna only sent me one email and never gave me another update on my status. After emailing both Donna & Chris and calling with no return phone calls, I received a letter of notice of Foreclosure from Saxon Mortgage, along with my sell date on my house.
I called Saxon and it appeared that they had my financial package in the system, but never had assigned it to a Negotiator. Mind you that the finanical package is what I put together, not Home Assure and basically threw $1500 out the door with no help.
I am working with Saxon, but they dropped the ball as well and are trying to escalate my information to a Negotiator to help me keep my house.
I will most likely lose my house now, and still be out of $1500 to Home Assure, however, I could've saved it, had I worked with my lender directly and not wasted time on these people scamming me.
Live and learn... I hope there is such a thing as Karma
The complaint has been investigated and resolved to the customer’s satisfaction.
Again...Home Assure duped another. And that 'other' was me. Losing my home. I trusted this company. They took my 2000.00 and now, according to my real estate agent who found out, they are out of business and cannot be found. So cruel...people are so cruel! Yet still the guilt of being so ignorant as to fall for this scam artist and liars, atop with losing my home and the shame that comes with that...There is just no justice. No one to right the wrong. So sad for me and all who suffer the same fate. A very hard lesson to learn.
I was contacted by these people offering to help me save my home from forclser and the charged me $1500. 00 to save my home and ii got and guarantee that if they couldn't make it happen i would get a frfund in full. They never did anything. I tried to call there phone # id disconnected and i amil a certified letter and that was returned to me. I do have another # and have called and left many messages and not one return call it is [protected]. They are ripping off people and using the internet to do so and once they get your information the contact s to and from them stopped. Please help me get my money back i still need to save my home and on out even worst with this.
Elizabeth m wilcox