Hutch review: Fake promises! Worst service! 68

I am a prepaid subscriber of hutch and i reside in kolkata from 31st dec they deactivated my clip facility god knows why !

I dialed 111 the c.c no no damn cust. care executive picking up the line till date today is 4th jan .

Hutch customer care sucks!

There is a very long time lag tp pick the call of the customer. If someone is not approaching to any customer service center the problem would never be rectified as the customer support executive hardly picks the phone as long as one hour.

This kind of facility is provided online or thru cellphone so that one could save the time. This is actually very time consuming.

My caller ID is disabled automatically though it was working fine since yesterday. Today it lapsed suddenly. I am finding it very difficult to identify the caller. I am a computer engineer and don't want to be disturbed during work. I opted for the pre paid connection and still they are not providing this service. None is there to listen to the complaint also.

This is regarding my hutch prepaid number which was disconnected last week.I contacted the call centre and was advised to submit my documents to either a hutch camp with activation in 4 hours or to a hutch shop with activation in 24 hours.

On Saturday 3rd Feb, 2007 i submitted xerox of my passport to the Santacruz branch.

My phone was not activated till Monday.On contacting the call centre on 5th Feb and waiting for 15 minutes i spoke to advisor Eggy. He promised me that my phone would be activated within few hours.But my phone was still inactive on Tuesday.I contacted the call centre again on 6th Feb and spoke to Chez who said that it would take 24 hours.I asked him to pass the call to his teamleader.He put me on hold and after 10 minutes of hold time the call was disconnected.I again contacted the call centre and then asked that advisor to pass the call to his supervisor.

After another 10 minutes he passed the call to TL Sunita.This was at 22:15.She promised me that my cell would be activated by 24:00. I asked her to call back on my cell to confirm that my number is activated.

Today, 7th Feb at 12:00 my phone is still inactive.I contacted the call centre again and explained the whole scenario to adviser Usman.I asked him to pass on the call to his supervisor after much hesitation he passed the call to his supervisor, TL Yogesh who has promised me that my phone would get activated by 14:30.According to Yogesh there are no notes or details left by TL Sunita.

I don't know if my phone would get activated today or not. Hutch has proven that the timelines given for anything are just gimmicks as in my case the SLA of 24 hours is yet not completed after 4 days.

I was contacted by a hutch executive on 5th march 2007 saying my bill for feb 2007 was due. I never received the bill, first of all. I informed the person that i would pay it as soon as i could following which she told me i had to pay my bill within the next 48 hours. As soon as the call ended, i noted that my outgoing as well as incoming calls were barred. I paid my bills the same day and the number was activated the next day. Then on 9th march, with no prior notification or reason, my outgoing calls were barred again. on calling hutch care, Mr. Ravinder, an executive told me that i had sent a letter asking for discontinuation of my number. While he put me on hold the call was disconnected. On getting reconnected i spoke to Mr. Sanjeev Kumar who then told me some new story about how i have pay two bills together. It is extremely distressing for a long standing customer to have her number discontinued as per the whims of your executives without even informing me even once. Any suggestions as to how I can get some reprieve from all this hassling?

This is to bring under your immediate attention that I am facing severe network/call drops/voice cracks at my resident address – H-81/10, Shivaji Park, Punjabi Bagh, New Delhi-110026. Reported this problem last year in July, some Vishal had called and assured me that issue has been resolved but, actually, it wasn’t. Again, this year February complained about the same issue, Bhoomika called confirming this has been taken care of….NO NO NO NO NO This problem is still there and your Customer Care officers are just a Bunch of FOOOOLS they say it will take another Two Months-----c’mon this was started LAST YEAR JULY (JULY 2006)-

WOW! Hutch is making money but at the COST OF CUSTOMER’s DIS-SATISFACTIONS…GREAT

18.8 Billion from VODAFONE and Two months for a Site…WOW!

On 27th feb i got a call from hutch sales executive about the postpaid plans. He described me the postpaid plans and requested me to choose a beneficiary plan... I found a plan good to me and proceed executive promised me my services will get resumed as postpaid with in 72 hours. Today it is 15 days has gone... and i m in hell without my mobile connectivity. In between i lost a no of important calls related to my career advancement and cursing the Hutch. Every minute. ..the only thing i can. Many times a called to Hutch care... first time they told me that that verification is negative because my landlady couldn't tell my post in my company (a rubbish reason)... so the service was not provided to me... so i submit my Identity papers again to a hutch shop. This time they again promised to resume my services with in three days... but after that there is no verification and... whenever i call customer care executives are bluffing with my query over the same... There r 15 days i am living without my phone...

This is the very bad experience ever i had with a service provider company.

Hutch is very smart in deducting the money from prepaid account of the consumer. I am the victim of this company. They normally send a message (From 303) that you have a missed call (Either due to congestion in network, i.e, weak signals or due to the fact that subscriber has switched off the mobile) at this time & if you want to know the detail, send GET as sms to 303 (Rs 3 per msg is the charge amount). I send the sms & money deducted instantly but unfortunately they dint respond. On inquiry with customer care centre they tell they were unable to help or credit the money in the account.

Sub: Credit limit not according to existing plan

I am hutch postpaid customer,i transfered my prepaid number to postpaid. I got 600 minutes local mobile minutes free on 300 monthly rent with 200 sms free and 10 paise h2h,49paise h2m, 99paise on h2l.I am getting 600 local mobile minutes free according to this scheme but my credit limit was only up to 500 minutes. After this my service provider barred my outgoing calls without any informing me. Also my bill also includes the sms charges of 200 free sms.

Dear All,

My self Eera Singh ([protected]) using hutch prepaid services since last 4 years.

When I recharge my account on 13th Feb 2007 a caller tune was activated on my number without any prior intimation / request.

On confirming the same from customer support got the information that this is a free offer on recharge of Rs.400 also I was being that this is for one month.

I requested to deactivate the caller tune as the song, which is activated, as caller tune is absurd. I was being told that it couldn’t be done until I send an SMS to Hutch number, which is chargeable (6 rs min).

Why would I pay for anything which I have which I have not requested even though I sent a SMS (chargeable 6 rs min) but nothing happened apart from my balance deduction?

I called several times requesting the same to the customer service but all in vain.

Now even when I have recharged again the caller tune is still persisting.

Since 15th March I am trying customer support number 111 but nobody respond even If after trying for hours customer support representative either disconnect the line or keep the line on hold for 15-30 minutes after that disconnect the line.

Today on 25th March I am trying the number since 4.45 am to till now. Nobody is responding 10 times the call got connected among which six were received without answering / complete silence and disconnect in a minute. Among these calls first one replied by Mohit who disconnect the call after keeping on hold. Then again after 2 calls 3rd call was replied by Rohit who actually used worst abusive language and also tried to threaten me by saying that he will disconnect my services moreover asked about my address so that he can harm me. He also said that I am disturbing in the middle of night and not letting them sleep and then disconnected the line when I told that this conversation is being recorded. Where as this is highlighted by hutch that the customer supports is 24*7.

Then again Manav attended the call after several attempts. When I complained about Rohit he asked me to give the recorded file of conversation and also gave the address of their office in Okhla centre. After checking he replied that my called was not attended by rohit but was replied by Manak Singh. Also when I asked the name of floor manager gave the name of Prakash Agarwal (Process Manager). When I asked to transfer the line to Prakash Agarwal he put my call on hold and disconnected. After that I am continuous trying the customer care number for last 3 hours but no body is picking up the phone you can check my CLI in your system. If you have any such doubt.

Now I further want to disconnect the services and file a case against Hutch .And also want the full amount of Rs. 888/- and appropriate claim. Kindly check all the details of my complain and give the judgment in favor of justice also I request you to kindly give me protection / assured that my family and me will not be harmed after this complain as threaten by Hutch executives.

Thanks & Regards
Eera Singh
[protected]
Regional Head & Company Secretary
RMG Group

Now a days hutch has worst customer support service and network also. Every time they send SMS you have a miss call to get SMS and got the call records. For this they are making money.

If you call in the night time they never pick ur phone and if pick up the phone then disconnect the line.

Very Bad

Eera Well done we all with you . File a case in the consumer court and claim for 1 lakh also.

Thanks
Hemant Goel

Hutch service is the worst customer service in the universe.

Well Done EERA

I dont know what the hutch people are trying to do with the customers... I have been trying to access net through my nokia 6630 but i cant. I have called hutch care center so many times and they have replied that "sir we apologize for the inconvenience it will start working in 24 - 48 hours" and sent me some useless sms. ###!

Very bad. Eera Well done we all with you. File a case in the consumer court and claim for 2 lakh also.

My number is [protected]. Without my interest the company people have activated caller tunes to my number. I have inquired about this to Hutch customer care, but they are saying that i have sent SMS for request of caller tunes...

I have spoke with SAYED SAIFUL ALAM near about 1 am on 30th may. He is a FROD. He told me his name is SOURAJIT RAKSIT. I am actually suffering prob for CT.I have request many times but but no result. My reg no is [protected]. I have wished to suspend the FROD and solve my problem. I am fed up take a step as soon as possible either i have change HUTCH.

Hutch services given me false commitment - "your caller id is free for four month, fine charged on me should be waved" - it was told by the sr. sales officer, and even they did not increased my credit limit. I personally called at least 14 times to there customer care service but nothing done by hutch. Now my hutch service is discontinue by hutch but they send me monthly bill. Send there recovery person to my house.

I have been using my postpaid hutch number from two years. Being a very loyal and old customer i did never get any scheme inspite of many promises. Now i am unsatisfied from the ill services of hutch. They do over charging the customers.

I am Hutch customer of Gujarat. My cell no is [protected]. My services were deactivated because of outstanding. Today i have cleared all my outstanding by paying Rs3500 in Hutch shop at Surat at 3.0pm. Even after making the payment my cell phone is still not activated. I did called hutch customer care at 8.15pm and they told me that i would be activated in next 15minutes.

I am surprised to see that the company is not concerned at all about the customers inconvenience.

the workers of the company are very rude to the customers

This is the blady service which i have ever found. My address is being changed, so for the verification and all they disconnected my service for 5 days and then they released the connection and the other day itself they disconnected. Even i wanna file a case against hutch.

Any suggestions?

Well done EERa sign.

Yes, in present time hutch has the worst customer care. They don't know how to talk.

I have activated hutch access plan (Rs.499/-) with free 500 MB data downloading but company adjust it amount on the billing date and it cost comes Rs.2500/- and after adjusting it it will become only Rs.499/-. But Hutch company is very claver because company bind the customer in a credit limit. i have also been binded in this with the credit limit of Rs.2000/- and this way if i use full 500 MB downloading then it cost will come Rs.2500/- and my credit limit is only Rs.2000/- so this way i can only use 400 MB data downloading if i don't make any call/message. I have 15/16 times requested to hutch care and also send the e-mails to node officer, area officer, hutch care etc. but all in vain. i think that the servant of the company need to take the classes of the maths. so that they can calculate the matter. i request to all reading persons that please don't use this service of the hutch company. it is give on mentally harassments etc. etc. my mobile No. is [protected].

This is a shame to Hutch!

I have been a subscriber of Hutch for the past 3 yrs. In the beginning of this year I received a message from Hutch saying that the caller tune was being activated. Very cunningly the message did not mention the fact that currency shall be deducted after a month of free service. After 5 months. I have received a message from Hutch that the caller tune was eating up Rs 30 pr month. The customer care executives continuously said different things things to me at different points of time regarding how much was deducted from my precious currency!

At one point of time she even admitted that it was their mistake but my currency could not be replenished. No amount of my prompting could lead me to a superior who could answer me ethically and responsibly. The end result was that Hutch enjoyed 5 months of promotion through its caller tune at my personal cost!

I would personally suggest every new subscriber to refrain from taking up Hutch. Forget the bad network, you are being flayed of your money without your consent...

The workers of the company are very rude to the customers.

My mobile no [protected] surrender in this month.

I wanna get my caller tune deactivated for which I think I have sent too many SMSs to the number that was given by the Hutch Customer Care. My number is [protected].

In the wonderful world of hutch, they change the tariff plans without any intimation. i am a living victim of the same. The plan has been changed and they claim they intimated 2 lakh customers., though i was not one of them. The excuse for the change os plan.- Govt of India Rules... Ha haa ha!

Their customer service is the lousiest under the sun... Pity i am stuck with them, though will not be for long at this rate.

I am prepaid customer of hutch. I have complaint in Hutch many times about the service which activated (India Vs ENGLAND Cricket Pack) in my mobile without informing me that causes my loss of 99 rupees.

Even if i don't have any balance in my mobile. I have complaint in Hutch Vashi office to ADNAM. He told me that we don't have detail information, we will get back to you in 24 hours, but still i could not get reply from hutch.

This is worst service i got from HUTCH INDIA and without knowing they have activated this service, this may cause loss of valuable time and money. Please try to keep away. Airtel and Reliance is the best service provider.

This may cause the loss of hutch customer.

My call always get transferred into document verification department as all my verification of doc. have been done positive, still I am unable to make call in customer care department (From where I can get knowledge of new services). So many time i talk to the agent of verification department but they did not take any keen interest in solving my problem. I am complaining about this matter from last five -six month!

Beware!

I have the same complaint. Unable to get a person to talk with about the world points. The email address that was given id not correct.

I totally agree with the man above. I can not get customer service. Impossible to speak to a real person. Dissatisfied with the world point.

I'm using Hutch prepaid connection, without my knowledge the service provider deducted money from my account for activating the caller tune facility. I complained in the hutch care immediately still I'm not getting back that money and many people like me are being victims of this theft by hutch company.

Beware prepaid users!

I have register complain that I unable to contact customer care customer care executives are blocking my service to connect customer care and there is another problem that I am not getting proper coverage in khaperkheda. I have been registering this complain since last 6 month but every time they lie with me, that your complain will be solve within 24 hour and they didn't solve my problem.

I should not call first of all this service as CUSTOMER CARE... Forget CARE, they don't even give a damn to Customers... On 24th-25th Aug 2007, I experienced the worst Customer Care service provided by Hutch in Gurgaon. I have been a Hutch Customer in Bangalore also. And where, I experience both the network service and the hutch customer service was just fine.

With this facts keeping in my mind only; when I shifted to Gurgaon, I took a HUTCH connection. The network service is so worst. I couldn't get signal in my flat. Addition to that customer service... Ohhh my god... The Customer Care no. 111 itself is not reachable, forget about other numbers. The worst scenario was on 24th Aug 2007, where I was refused a connection to 111 no. at least 100 times for entire morning(From 8 AM to 11 AM, even then i didn't get connection... :(. If somebody in urgency needs to contact customer care... Then I am sure he may end up in trauma before the call actually gets connected. Luck by chance. If he has given a connection to 111, then he must wait till eternity to reach up to customer care executive... That was also a scenario, I experienced today on 25th Aug 2007 where I got connected to 111 by chance, and I waited for 12 minutes for customer care executive to speak up. Initially HUTCH showed me some courtesy to make me listen to some music and a taped message saying "HUTCH Customer Care Service Executive will attain me in a short (?) while". After 10 minutes, tape also stopped and Music vanished... What the hell is this service...

I bought a postpaid connection and i brought a big trouble in my hands. From first month of billing cycle, this is the 5 th month i have paid the bills through icici online account, and every time the billing department is saying they have not received amount, and every time i have to produce my bank statement by going to their HUTCH shop, this is their fault and i am facing problems, and no one is there to apologies.

Yes I totally agree with this. whenever we call we have to hold for 10 -15 min always and it does get disconnected sometimes. They don't talk properly. I didn't opt for caller tune facility but this was forcibly put on me. Without informing me they deducted Rs. 30 from my account and even after complaining them that i don't want this facility they still did not deduct this facility and again forced me to pay Rs. 30 for next month saying this is monthly rental facility and we will discontinue this facility only after this month is over. When i already complained this to Ms. Nandini on 111 she told me they will refund this money, but this never happened on the contrary they still continued this facility. Again when i called 111 i spoke to Naim Akhtar he said u will have to continue till 20th sep 2007. Is this the way to care for the customers. Instead they should not have this dept.

Barely after having my new Sim card i had a call from the dealer that i should report to him as my sim has some problems. As was not in the town i could report by that week.So on 17th Aug they barred my no. On returning to the dealer he refused to help infect blamed for not coming and asked for 250 RS to start my card again ...

Hutch Sucks

Barely after having my new Sim card i had a call from the dealer that i should report to him as my sim has some problems.As was not in the town i could report by that week.So on 17th Aug they barred my no.On returning to the dealer he refused to help infect blamed for not coming and asked for 250 RS to start my card again ...

[protected] is my number
Hutch Sucks

This is regarding the bad service received by Ms.Ankita, who hung up, Ms.Priya, who promised a call back and never bothered to call and Mr. Kushal, Team Lead, Emp ID: 249174, who is very rude and not customer friendly. This is a dissatisfied customer, who despite being not even a month old to Hutch has gone through so much of mess.

We have been promised by Ms. Anu, Pre-Sales that the new offer of Rs.349/- comes with 600 minutes of talktime with the bill for first month waived off, and 200 sms free per month. Based on the promise made by your Sales person we have gone for connections of [protected] and [protected]. To our surprise, we get calls from Hutch care that the terms do not stand valid as of now. They have revised our terms to 450 minutes talktime to GSM.

I placed the complaint with Hutchcare, I got a call from Ms. Ambika stating, the complaint is resolved and the tariff plan is changed to 600 minutes as promised, for [protected]. When the complaint is lodged for the same case for [protected], we are been told that, the tariff plan change is not possible and there is no person by name Ms.Ambika? at Hutch care, whom I have spoken to, earlier yesterday.

The whole experience is bad and I strongly feel that, the customers are being taken for a ride, and false promises are made and terms dictated. The behavior of Hutch care executives has been highly unprofessional and I don’t see asto why anybody would want to trust you anymore for such ghastly service.