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Hi
We moved in a house we bought in San Antonio. At the time we got a seller transferred HWA home warranty from our realtor. We even got an inspection at which time it was winter and the inspector could not checkthe A/C. We moved in and the A/C initially worked for 2 weeks then stopped. We called HWA, they said that this was a preexisting condition and denied the claim. This is a 3 yr old house and HWA is denying a claim on a transferred home warranty. So it should have been valid even if it were a preexisting problem. Since it was working at the move it was not so either way it should not be disputed.
I do not know why we are being harrassed unduly for a straightforward claim and i hope it is not the norm with thid company. Both of us are busy with time at a premium sitting in a 95 degree house due to the dishonesty of HWA not wanting to follow through on its obligations. We are calling everyday and holding for 45 mins to 1 hour to finally be transferred to manager which is basicaly a voice mail.
Please call and set this right at [protected] now
The complaint has been investigated and resolved to the customer’s satisfaction.
Unfortunately this is 'the new' HWA. I've been with them 14 years and they use to be a very good company to work with. AC work is their biggest let down. 8 years ago when I had a compressor blow, I had a new full condenser unit in less than a week (still long for Houston) Fast forward to last year, same unit went out, we went round and round for nearly a month and then the best they would do is cut me a check for $600 to replace a $2500 unit. And don't get me started on their ridiculous fees to have the refrigerant replaced - they wanted me to pay the technician nearly $1000 if they were to cover the compressor hardware/labor. This year the washing machine has died. Two vendors cannot get the control sensor it needs to repair. Six weeks later, washing machine still dead and my case is sitting in review. I have their 'GreenPlus' plan which is suppose to cover replacement of a non-repairable item with the same feature/high efficiency ratings - doesn't seem to make a lick of difference. They offered me a buyout of $130 on a $900 machine. I told them this weekend i would be taking their year 15 renewal money and buying a new washer with it. Save your $ and pay your own repairs. We have made a lot of company contacts over the years of working with HWA. If you show them $, they will be on your doorstep pronto. Mention home warranty and you go to the bottom of the call list.