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I have been banking with IBC for 4-5 years and have not had any problems untill recently. i have been charged overdraft fees on items that were not overdrafted. i can pull up my account online and there are no negative balances on there at all! yet they charged me overdraft fees for three items that clearly show a positive balance remaining after they have posted to my accouunt. when i showed them this to request my money to be returned, i was told that the online banking is not accurate and i pretty much need to balance my account better and not rely on thier website. they refuse to give me my money back. i went to 2 different locations and called another location to complain and they all have the same stupid excuse. i am closing my account with them and i don't suggest anyone stay with them even if these problems have not occurred for you YET.
The complaint has been investigated and resolved to the customer’s satisfaction.
The EXACT same thing happen to me CLOSING MY ACCOUNT TODAY! after 12 years with ibc. its sad it makes you feel so robbed these are people that you are suppose to be able to trust. but it became an everyday check my account and see if they got me today game...im done now checking your account everday isnt enough...because, as this person stated they just make you feel stupid and of course they have your money!
Yep, same thing happened to me - exact same story. No where on thier website does it say that you cannot depend on them to be accurate. I check my account every day and make sure I have money before I spend it. This strikes me as misleading and down right deceptive. I am filing a complaint against them with the Feds. Don't know if it will work, but I'm pretty sure this is the same type of thing that Bank of America lost a lawsuit over.