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CB Airlines and Air Travel Iberia Airlines €600 Euro in approved compensation
Iberia Airlines

Iberia Airlines review: €600 Euro in approved compensation

V
Author of the review
12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My July flight from Barcelona to Madrid was delayed to the extent that it caused me to miss my connecting flight from Madrid to the US, and they rescheduled me for a flight a full 24 hours later.

I filed for compensation, which was approved as of September (I had to file more than once in August, after being told the filing number was incorrect).

I have provided all of the information required for funds to be wire transferred to my bank account. I received a message on Dec. 19, 2023 that the first attempt to make the transfer was not successful (no reason was given). I confirmed with my bank that all of the account information, including all bank codes, was correct.

Today I contacted Iberian's Customer Service call line. The representative now tells me that the case number "doesn't work" and that the only resolution is to file the complaint all over again.

I told her that was an unacceptable resolution and asked to speak with a supervisor. She said she had just spoken with them, and that this was the only option. When I asked again to speak with a supervisor, she said they were not available and would tell me the same thing. After going back-and-forth with the same conversation several times, she finally told me to call back in an hour, when a supervisor would be there.

This sounds like Iberian is working hard to avoid paying the compensation that is legally due to me.

Desired outcome: Full payment of the compensation within 30 days.

Confidential Information Hidden: This section contains confidential information visible to verified Iberia Airlines representatives only. If you are affiliated with Iberia Airlines, please claim your business to access these details.

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  3. Iberia Airlines emails
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    Apdo. Correos 62033, Madrid, 28080, Spain
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  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Iberia Airlines Category
Iberia Airlines is ranked 18 among 221 companies in the Airlines and Air Travel category
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