Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Iberia Airlines €600 Euro in approved compensation
Iberia Airlines

Iberia Airlines review: €600 Euro in approved compensation

V
Author of the review
12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My July flight from Barcelona to Madrid was delayed to the extent that it caused me to miss my connecting flight from Madrid to the US, and they rescheduled me for a flight a full 24 hours later.

I filed for compensation, which was approved as of September (I had to file more than once in August, after being told the filing number was incorrect).

I have provided all of the information required for funds to be wire transferred to my bank account. I received a message on Dec. 19, 2023 that the first attempt to make the transfer was not successful (no reason was given). I confirmed with my bank that all of the account information, including all bank codes, was correct.

Today I contacted Iberian's Customer Service call line. The representative now tells me that the case number "doesn't work" and that the only resolution is to file the complaint all over again.

I told her that was an unacceptable resolution and asked to speak with a supervisor. She said she had just spoken with them, and that this was the only option. When I asked again to speak with a supervisor, she said they were not available and would tell me the same thing. After going back-and-forth with the same conversation several times, she finally told me to call back in an hour, when a supervisor would be there.

This sounds like Iberian is working hard to avoid paying the compensation that is legally due to me.

Desired outcome: Full payment of the compensation within 30 days.

Confidential Information Hidden: This section contains confidential information visible to verified Iberia Airlines representatives only. If you are affiliated with Iberia Airlines, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Iberia Airlines reviews & complaints

Iberia Airlines - Flight delay 4
Iberia Airlines - Terrible customer service! 4
Iberia Airlines - Overbooking and delay 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Iberia Airlines - Horrible service + missing luggage 5
Iberia Airlines - Usurpação
Iberia Airlines - Waiting for compensation on lost flights and expenses due to Iberia cancellation.
Iberia Airlines - Lost baggage and missing property 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Iberia Airlines - Overcharge while booking
Iberia Airlines - Worst customer service
Iberia Airlines - Pay for your seats but don't expect to get them with iberia.
View all Iberia Airlines reviews and complaints

  1. Iberia Airlines Contacts

  2. Iberia Airlines phone numbers
    +34 901 111 500
    +34 901 111 500
    Click up if you have successfully reached Iberia Airlines by calling +34 901 111 500 phone number 24 24 users reported that they have successfully reached Iberia Airlines by calling +34 901 111 500 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +34 901 111 500 phone number 51 51 users reported that they have UNsuccessfully reached Iberia Airlines by calling +34 901 111 500 phone number
    Spain
    +1 (800) 772-4642
    +1 (800) 772-4642
    Click up if you have successfully reached Iberia Airlines by calling +1 (800) 772-4642 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +1 (800) 772-4642 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +1 (800) 772-4642 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +1 (800) 772-4642 phone number
    USA and Canada
    +44 203 684 3774
    +44 203 684 3774
    Click up if you have successfully reached Iberia Airlines by calling +44 203 684 3774 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +44 203 684 3774 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +44 203 684 3774 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +44 203 684 3774 phone number
    United Kingdom
    +43 179 567 722
    +43 179 567 722
    Click up if you have successfully reached Iberia Airlines by calling +43 179 567 722 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +43 179 567 722 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +43 179 567 722 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +43 179 567 722 phone number
    Austria
    +32 70 700 050
    +32 70 700 050
    Click up if you have successfully reached Iberia Airlines by calling +32 70 700 050 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +32 70 700 050 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +32 70 700 050 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +32 70 700 050 phone number
    Belgium
    +45 70 100 152
    +45 70 100 152
    Click up if you have successfully reached Iberia Airlines by calling +45 70 100 152 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +45 70 100 152 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +45 70 100 152 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +45 70 100 152 phone number
    Denmark
    +33 825 800 965
    +33 825 800 965
    Click up if you have successfully reached Iberia Airlines by calling +33 825 800 965 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +33 825 800 965 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +33 825 800 965 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +33 825 800 965 phone number
    France
    +49 695 007 3874
    +49 695 007 3874
    Click up if you have successfully reached Iberia Airlines by calling +49 695 007 3874 phone number 2 2 users reported that they have successfully reached Iberia Airlines by calling +49 695 007 3874 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +49 695 007 3874 phone number 1 1 users reported that they have UNsuccessfully reached Iberia Airlines by calling +49 695 007 3874 phone number
    33%
    Confidence score
    Germany
    +353 818 462 000
    +353 818 462 000
    Click up if you have successfully reached Iberia Airlines by calling +353 818 462 000 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +353 818 462 000 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +353 818 462 000 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +353 818 462 000 phone number
    Ireland
    +39 199 101 191
    +39 199 101 191
    Click up if you have successfully reached Iberia Airlines by calling +39 199 101 191 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +39 199 101 191 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +39 199 101 191 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +39 199 101 191 phone number
    Italy
    +31 900 777 7717
    +31 900 777 7717
    Click up if you have successfully reached Iberia Airlines by calling +31 900 777 7717 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +31 900 777 7717 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +31 900 777 7717 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +31 900 777 7717 phone number
    Netherlands
    +48 223 060 117
    +48 223 060 117
    Click up if you have successfully reached Iberia Airlines by calling +48 223 060 117 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +48 223 060 117 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +48 223 060 117 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +48 223 060 117 phone number
    Poland
    +351 707 200 000
    +351 707 200 000
    Click up if you have successfully reached Iberia Airlines by calling +351 707 200 000 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +351 707 200 000 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +351 707 200 000 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +351 707 200 000 phone number
    Portugal
    +7 495 258 8410
    +7 495 258 8410
    Click up if you have successfully reached Iberia Airlines by calling +7 495 258 8410 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +7 495 258 8410 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +7 495 258 8410 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +7 495 258 8410 phone number
    Russia
    +46 771 616 068
    +46 771 616 068
    Click up if you have successfully reached Iberia Airlines by calling +46 771 616 068 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +46 771 616 068 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +46 771 616 068 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +46 771 616 068 phone number
    Sweden
    +41 848 000 015
    +41 848 000 015
    Click up if you have successfully reached Iberia Airlines by calling +41 848 000 015 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +41 848 000 015 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +41 848 000 015 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +41 848 000 015 phone number
    Switzerland
    +86 400 881 0207
    +86 400 881 0207
    Click up if you have successfully reached Iberia Airlines by calling +86 400 881 0207 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +86 400 881 0207 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +86 400 881 0207 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +86 400 881 0207 phone number
    China
    +81 332 985 238
    +81 332 985 238
    Click up if you have successfully reached Iberia Airlines by calling +81 332 985 238 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +81 332 985 238 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +81 332 985 238 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +81 332 985 238 phone number
    Japan
    +27 800 990 824
    +27 800 990 824
    Click up if you have successfully reached Iberia Airlines by calling +27 800 990 824 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +27 800 990 824 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +27 800 990 824 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +27 800 990 824 phone number
    South Africa
    +54 115 984 0122
    +54 115 984 0122
    Click up if you have successfully reached Iberia Airlines by calling +54 115 984 0122 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +54 115 984 0122 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +54 115 984 0122 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +54 115 984 0122 phone number
    Argentina
    +55 113 956 5999
    +55 113 956 5999
    Click up if you have successfully reached Iberia Airlines by calling +55 113 956 5999 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +55 113 956 5999 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +55 113 956 5999 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +55 113 956 5999 phone number
    Brazil
    +52 551 163 4665
    +52 551 163 4665
    Click up if you have successfully reached Iberia Airlines by calling +52 551 163 4665 phone number 0 0 users reported that they have successfully reached Iberia Airlines by calling +52 551 163 4665 phone number Click down if you have unsuccessfully reached Iberia Airlines by calling +52 551 163 4665 phone number 0 0 users reported that they have UNsuccessfully reached Iberia Airlines by calling +52 551 163 4665 phone number
    Mexico
    More phone numbers
  3. Iberia Airlines emails
  4. Iberia Airlines address
    Apdo. Correos 62033, Madrid, 28080, Spain
  5. Iberia Airlines social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Iberia Airlines contacts
Iberia Airlines Category
Iberia Airlines is ranked 18 among 221 companies in the Airlines and Air Travel category
#16 Singapore Airlines Singapore Airlines #17 JetBlue Airways JetBlue Airways #18 Iberia Airlines Iberia Airlines #19 Qantas Airways Qantas Airways #20 Alaska Airlines Alaska Airlines
Iberia Airlines Alternatives
Eurowings 1 review airBaltic 1 review The Travel House 1 review Flynas 65 reviews Air Seychelles 3 reviews