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My boyfriend is a inmate in Nevada in Lovelock. IC Solutions is the prisons phone people. To talk for 30min with IC Solutions its 4.85 a call
so I signed on with 123LOCAL.net and a 30min call was 98 cents plus my boyfriend purchases a prepaid phone card and that cost 85 cents for the first min and then 11 cents per min for the next 29 min but if we call the 123local number its only 1.45 for the full 30 min. That worked well for a few months. Now when my boyfriend calls, when I try to except the call and press 5 it hangs up . $30.00 later I still cannot get a call. Ive e-mailed both phone companies on a daily basis for two weeks and still havent even gotten a call back. I need to know what I can do about it. This isnt fair.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have tried many times to set up an account or pay onmy account online. When I put my number in and it asks me what state, I look and to no avail. PA is not there, so I call up and they tell me the same [censor]ing story.. " oh the web page must be down tonight" So I go to pay on the phone and unless I spend 65.00 they charge me 6.00... Who the [censor] do you complain to?
I am going to find out who to complain about.. this company is [censor]ing scam artist... [censor] you ICS