IlulaBus’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of customers are dissatisfied with their experience.
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Bus didn’t show up
I booked the 6pm bus from Cape Town to Johannesburg, Park Station. I got there for check in and the office was closed and there was no one available to tell us what was going on. We have been waiting and they keep lying to us saying the bus will be here in 30 minutes, it’s been 2 hours and still nothing!
I would like my mine back. This is unacceptable and unprofessional.
Claimed loss: R800 for the bus fare and inconvenience
Desired outcome: I would appreciate an apology and the full refund into my account so that I can book an alternative ticket.
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Bus
I booked 2 tickets for the 7th of July 2024, the bus was supposed to depart in Queenstown Railway station at 19:00. It did not arrive and they send a massage to say it will arrive @ 22:00, which it didn't. My children are still sitting at the station since yesterday. They don't know what to do because they don't have money to take another transport, yet the schools are opening tomorrow.
How do you let your offices take the bookings if you know it very well that you don't have a bus for that particular day. This is really frustrating because you're putting our children at risk of staying the whole night outside in a cold weather
Claimed loss: R1300,00
Desired outcome: Refunded and get an explanation what what exactly happened
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The ilula bus didn't came on fridayat paarl, they didn't call me to say the bus is not gonna come.
They sending the message lyt at 23:25 they making empty promise, for saturday at 20:00 I go at shell garage angain the bus didn't come, why? I want my money back they don't care about the passenger. I did try to call them voice mail phone. Till today no response to tell what's happening why. My ticket was from paarl to queenstown at shell ultra saturday 13/01/24 time arrive to queenstown 06:20. Unfortunately i'm still here at cape town bcz the bus didn't came it's monday today.
Claimed loss: I want my money back now 300 the reference number is B6WJN / L6STUK11
Desired outcome: No out come service number IL1120 ticket number ILELJLO1 computicket selling point 68393.
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Is IlulaBus Legit?
IlulaBus earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Ilulabus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ilulabus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ilulabus.com you are considering visiting, which is associated with IlulaBus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Ilulabus.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ilulabus.com may offer a niche product or service that is only of interest to a smaller audience.
- IlulaBus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of IlulaBus complaint handling
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IlulaBus Contacts
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IlulaBus phone numbers0861 777 5770861 777 577Click up if you have successfully reached IlulaBus by calling 0861 777 577 phone number 24 24 users reported that they have successfully reached IlulaBus by calling 0861 777 577 phone number Click down if you have unsuccessfully reached IlulaBus by calling 0861 777 577 phone number 24 24 users reported that they have UNsuccessfully reached IlulaBus by calling 0861 777 577 phone number+27 21 850 9697+27 21 850 9697Click up if you have successfully reached IlulaBus by calling +27 21 850 9697 phone number 2 2 users reported that they have successfully reached IlulaBus by calling +27 21 850 9697 phone number Click down if you have unsuccessfully reached IlulaBus by calling +27 21 850 9697 phone number 16 16 users reported that they have UNsuccessfully reached IlulaBus by calling +27 21 850 9697 phone number
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IlulaBus address6A Printers Way, Marconi Beam, Cape Town, Western Cape, 7447, South Africa
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IlulaBus social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Most discussed complaints
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It is so obvious that IlulaBus simply do not have a sense of professionalism. So write to their customer service team and claim your money back, something you can only do with proof that you had booked for a bus that had failed to turn up. If they don’t reply or make prompt refunds, take the matter further by disputing the charge with your bank or payment provider. You could alternatively lodge a complaint with the CGSO (Consumer Goods and Services Ombudsman) or the National Consumer Commission. And finally make sure others learn from your experience by publicly sharing it. Do not let them go scot-free for this one.