Immigration Department Of Malaysia review: Immigration officer named Jeffersen at Tuas checkpoint towards Singapore

My 2 foreign friends Gian Paolo Bartelli a Swiss and Brian Higgins an American and I (Malaysian Spore PR) were going through Immigration from Johor side towards Singapore.

My foreign friends bought an ice cream for each of us as it helps for a hot day. When we arrived at Johor immigration checkpoint, an immigration officer named Jeffersen attended to us. As we handled our passports over the counter he said to us not to eat ice cream but I told him we are sorry as ee are in the middle of having an ice cream and they were melting we have to try finish them off. Jeffersen then took our passports to another immigration counter who later also told us us off for having ice cream. Jeffersen then disappeared with our passports wondered without telling us except to tell us to wait. So I decided to look for him and found him inside the passport office. In the office there were 3 officers one of the claimed to be his superior, I explained the situation aboot the ice cream and I apologised for doing so but Jeffersen told me infront of his superior that he has time he will hold on to our passports for as long as it takes. And his superior told a lady officer to take over and stamp the passports for us. Jeffesen then went to my car told off my foreign friends for having ice cream. This behavious is totally uncalled fir even with our apology he still kept our passports this is shocking to my foreign friends visiting Malaysia. Jeffesen's superior refused ti give me a complaint form instead said he will talk to Jeffesen. I am reporting this character as this Jeffesen will behave badly for as long as no superior tells him to hehave professionally. He behaved like he has the power to hold back our passports for as long he wants for having ice cream in the car. Please do something before Jeffesen spoils the image of Malaysia as a friendly destination for visitors. Thank you