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I have never dealt with such horrivle scam artists in my life. I hired them originally to do a $99 design and was convinced by one of their old managers Joe Flintoff to up the package to $175. I explained I need this done fast and he told me that if I do the $175 I'll have it done within 3 days. I'm a designer and I promised my clients they'll have it. Well I did not receive anything for a few weeks and this is after I received every weird excuse in the book. When I finally got back the first draft and I had a simple change, again I was promised it would be done and again weeks. The excuses went from the design is stuck in the computer to them swaring several times I'd have irt by morning with nothing. All emails I send bounce. They never respond anyways. All their names seem made up. They use typical american names yet they all sound Indian. In the end they promised I'd get partially refunded for my troubles and they never dids, even after I talked to several of the managers like Anthony who I have record of promising he would. I never got the stationary or business cards that came with my package. It is not worth it at all to hire them. Hire someone more expensive who won't lie and scam.
I have requested a single peg design and installing on my CMS, they took 45 days to deliver designs and after soo much chasing, and did not deliver the files even after 60 days, and now they stopped replying.
Design of Logo and website :
I agree with all the people who gave this company a poor rating. I live in the UK and we were required to pay upfront. No sooner had they received the payment, it was as if they could forget the service. All promises to return calls or respond to email enquiries went out of the window. They took a staggering two months to design the stationary which consisted of nothing but adding a bottom border to the paper and the logo as usual on top of the business card, letterhead or envelope. They did not even care to adjust the size to UK measurements, Once, I found out by going to my local printers, I had to return to ask for the change to UK sizes. They then took another staggering 2 months to just alter paper sizes, ! Unlike what their online advert suggests, they do not consult the customer to understand what the customer wants, nor do the designers get in touch if they didn't understand a written instruction, and this simply results in repeated requests for the same changes because their designers couldn't be bothered to pay heed to the instruction and what the customer wanted. The website was also a simple design, yet they have taken 4 months just to produce a standard template and fill in whatever contents we gave them. Then they lost a video I sent, given that online mediums such as Dropbox takes 3 hours to upload, they cared little, so when the time came to upload it onto my website, they claimed it was missing, it means that instead of saving the file they carelessly allowed it to become deleted. It took another week to successfully transmit the video for them to receive for the website. They then told me that the development phase would only take a week, but after a month it turned out that they still needed my input to design and finish off the Facebook and Twitter pages before development could begin. There is a total absence of strategy and planning for the projects, and they don't feel they have to stick to any accuracy of delivering information correctly or amend to an instruction correctly. This has caused lots of unnecessary delays which directly impacted my ability to start any marketing of my business which means and that means we have suffered loss of potential incomes from our businesses.
I would not recommend this company to anyone. I hired them to do my logo and it came out pretty good after a few tries. THEN that is when I made my biggest mistake. I hired them to create my website. I paid them for a CMS website and they claim that they can’t find record of my payment and refuse to make the website CMS so I cannot make any changes to it. We have been going back and forth for months and I keep sending them corrections. If I send them a list of 10 corrections they only make one. Not to mention they deployed my website live and none of the links work and neither does the contact us form. I have been asking them to correct the links and make them work and they have not done it. They refuse to make any changes on the website at this point. I asked them to make the website CMS so that I could make my own changes and they told me it would be $250 additional. I have already paid them. So now I have a live website with links that do not work, never have and there are errors on the page. Do yourself a favor and do not use this company. I also filed a complaint with the Better Business Bureau and they are not a part of the BBB and they ignored their request so basically I am out of money and have wasted time because I have to pay someone else to do the website properly.
This company has poor standards of customer service, they keep you hanging on your project, the staff keeps forwarding the calls and keeps telling you we will call back but no response, we have spent quite a bit of our time and resources with this company, not happy and definitely not recommending it to anyone in future, irresponsible and bad customer service, especially the account manager by the name of KEVIN MARSHALL(I doubt if its a real name of that person).
For all your pending and new orders email us,
info@infinitylogodesign.com
For all your pending and new orders email us,
info@infinitylogodesign.com