Menu
For Business Write a review File a complaint
Iron Mountain

Iron Mountain review: BEWARE EXHORBITANT FEES 2

E
Author of the review
9:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware the exhorbitant fees charged for retrieval, permanent withdrawal, etc. when you want to terminate your contract with them. Also, if you miss the limited window of opportunity, your contract will be automatically extended. Not worth the hassle. Store your files locally.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
Add a comment
E
E
ESR
Bolton, US
Send a message
Feb 26, 2010 11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Another alternative (actually more secure and less expensive) is Datacastle. They are PC focused and provide some unique capabilities with regard to data deduplication, key management, and transparency.

According to the website (www.datacastlecorp.com), they seem to be B2B focused and not a consumer product as they make a big deal about being centrally managed, automated, etc. Gartner gave them good props in their recent 2009 hype cycle report...

A
A
Andrea Baumer
US
Send a message
Apr 26, 2021 11:15 am EDT

They are trying to do the same thing to me now!

More Iron Mountain reviews & complaints

Iron Mountain - Administrative and destruction fees 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Iron Mountain - Charged Card after Cancellation 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Iron Mountain - Archiving
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.