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I ordered the "I Love You" ring, and I was sent the ring and a FREE pair of PEARL earrings...the pearls DID NOT match, the pouch was cheap and the ring is not what I thought it would be...so I sent an email and canceled the account right away. I have been charged again...they have been reported to the on-line BBB and to the Trustee site that they are signed up with...and I file a charge of fraud against and signed papers at my bank yesterday to that.
Sorry folks...I put my own address and phone on the post directly above this one...I am sorry for that.
The complaint has been investigated and resolved to the customer’s satisfaction.
You get what you pay for. Did you expect 18kt gold and rubies and emeralds? Have you checked the price of gold lately? I got mine today and am pleased with it. It is 10kt gold with gemstones that were not represented to be rubies, emeralds and like. There was no charge for the freshwater pearl earrings or the pouch. Freshwater pearls seldom match. That is one of the differences between them and the saltwater pearls. However, 40 years ago I could have gotten a 24" string of matching saltwater pearls in Woolworth's because they were not "wild", they were from the new "cheap" commercially farm-raised oyster beds ('cultured pearls') for $19.95. I remember the price because my grandmother told me they were not the "real" thing. That same type of pearl is now 90% of the market and maybe more and worth somewhere around, what, 1, 200.00 to 2, 000.00? Hold on to your freshwater pearls folks, they will increase in value, without property taxes having to be paid on them like your house does. I will check the billing though just in case.
I am experiencing the same problem. I keep trying to cancel and they kep charging my credit card even though I did not give it to them! Every time I try to cancel they have a new excuse. THESE PEOPLE ARE THIEFS!