JMBullion
Reviews and Complaints

I bought silver bullion from JM bullion back in August of 2020 from my home near San Francisco, CA. My order was exactly correct and shipped/delivered fast - in 2 or 3 days. I just ordered again from a tiny town in Texas 100 miles east of El Paso - and again my order was correct and again my silver bullion was delivered fast - in 3 days. Price was also fair & straightforward, I doubt if any other reputable dealer can do better. I'll continue to stick with them, I could not be more pleased.

I just want to give credit where credit is due. I've purchased various items from JM Bullion over the last few years and have received impeccable products and service. When I began buying metals online, I did a little research and was a bit overwhelmed by the options, but decided to try JM Bullion and have not been disappointed. To be fair, I've never bought metals from any other distributor, so I'm unable to make any comparative comments. However at this point, I don't intend to purchase anywhere else.

I'd been looking at JM Bullion for several weeks considering a Silver American Eagle purchase. Their pricing seemed more than competitive and their promises of process and delivery seemed as good or better than others. So I gave them a shot just before Christmas hoping to have my silver in hand by the fateful day as I'd planned to give American Eagles for Christmas presents. From start to finish it was an excellent experience considering pricing, shipping, and upgraded delivery in 3 days. I couldn't be more pleased

I just received my 3rd order (within about 2 months) The only previous experience that I have in buying silver is from the local coin shop. After finding JM Bullion online, I spent the weekend looking for a better deal but I found nothing any better so I placed my order. I have received all three of my orders faster than promised and in perfect shape. Very happy with product and process. I haven't personally spoken to anyone at the company but don't foresee any problems if I did need to make an inquiry. Thanks JM Bullion!

DONT buy from this company unless you wish to risk losing your money. I purchased a few times in the past -never had an issue with delivery.

This last time (Oct 2nd) UPS said they could not find the address. So I gave UPS a clarified address (note not a new address but where we live it could be a range of numbers and maybe if a delivery person is new -difficult to find)

Again note the previous deliveries were no problem... UPS was fine taking the update but said the company needed to call them to ask for re delivery

I called JMB and asked they call UPS

First they lied and said UPS does not redeliver. When I told customer Service that I had already called UPS and that they agreed to be delivered the package then she changed the story.

Then the JM the customer service person told me that it was their policy that the package needed to come back to them has a new label printed and then we delivered

I asked why should I have to be inconvenienced when I am leaving on vacation to have someone come pick up my mail have to pay that person etc. for one package

They insisted this was their policy So I said if you have the package shipped back to you just keep it and I will order from somewhere else at which point the customer service person threatened me with a cancellation charge for the order

I explained that I am canceling the order Jade and B is refusing to deliver my order for me and as promised on their website

I googled the name of the CEO and sent him an email and explain to him the route customer service that I received as well as the fact that the customer service person hung up on me

This was on October 19 He replied back immediately via email and said that he was sorry for the poor customer service and was get to the bottom of this right away
A week later I still do not have my border my refund or a response from the CEO of JMB or anyone in his customer service department

My money is just lost in the abyss somewhere and I would highly recommend if you do not want to be like me to not buy from this company

When it comes to buying precious metals and other collectible pieces online, one of the most popular destinations for investors and collectors alike is JM Bullion. And while there are many reasons to love this online retailer, there are a few concerns that some potential customers may have regarding their delivery process.

For instance, one reviewer noted that they had received two packages from JM Bullion without any signature requirements or proof of delivery. While this may seem like a relatively minor issue on the surface, it does raise some concerns about the overall safety and security of this online retailer's delivery process.

Of course, it's worth noting that JM Bullion cannot be held responsible for the actions of third-party delivery services, and that even the most reputable couriers can experience problems from time to time. However, it's still understandable that some customers may feel hesitant about placing future orders with JM Bullion if they are not confident in the security of the delivery process.

Fortunately, there are a few steps that customers can take to help ensure that their purchases from JM Bullion are as safe and secure as possible. For instance, opting for signature confirmation or insurance may be a good idea for those who are particularly worried about their packages being lost or stolen.

Overall, while there are certainly some concerns to be aware of when ordering from JM Bullion, there are also many great reasons to choose this online retailer as your go-to source for precious metals and other collectibles. With a wide range of products to choose from, competitive pricing, and a commitment to customer satisfaction, JM Bullion is definitely worth considering for anyone looking to invest in gold, silver, or other valuable pieces.

but we decided to give JM Bullion another chance and we are glad we did. Our second order arrived much faster and the contents were in pristine condition. We ordered a variety of coins and bars, and each item was individually wrapped and packaged with care. We were happy to see that our order was not only accurate, but also exceeded our expectations in terms of quality.

The customer service team was much more responsive this time around. They answered all of our questions promptly and even offered suggestions for future investments. We appreciated their attention to detail and willingness to go above and beyond to ensure customer satisfaction.

Overall, we have had a mixed experience with JM Bullion. While our first transaction left a lot to be desired, our second order was a complete success. We would recommend this company to others, but advise that they do their research on the specific product they are looking to purchase. The margin of error and imperfections may be acceptable for some, but others may want to look for a more precise product.

JM Bullion has a wide variety of products to choose from, competitive pricing, and a reputation for being trustworthy. We will continue to use them for our future investments, but will be sure to pay closer attention to product details and shipping expectations before making our purchase.

.com.

When it comes to investing in precious metals, it's important to know that you're dealing with a reliable and efficient dealer. I recently placed two orders with JMBullion.com and unfortunately, my experience hasn't been very positive. In fact, I also placed an order for a 10oz bar with APMEX on the same day, just a few minutes apart, and received my order from them in just three days. In contrast, it took seven days for JMBullion.com to deliver my bar to me, despite using the same carrier as APMEX.

What's more, the tracking on my JMBullion.com package didn't seem to work very well. All it said was that my package was in transit to the next destination, which turned out to be Las Vegas - and it remained there for three whole days. In the end, I received my order from JMBullion.com, but I really wasn't satisfied with the delivery times or the tracking information.

Overall, I would say that if you're considering buying precious metals from an online dealer, you might want to look elsewhere before giving JMBullion.com your business. While I can't speak to the quality of their products, I can say that their delivery times and tracking information leave a lot to be desired. Investing in precious metals is an important decision, and you want to work with someone who will make the process as smooth and reliable as possible.

Let's start by saying that JMBullion has a great variety of products on their website, which is well-organized and easy to navigate. However, today we need to talk about customer service.

Recently, I purchased a silver coin from JMBullion, and when it arrived, I was disappointed to find a large gash on its surface. Now, we all know that this type of thing can happen during shipping, but the box it came in was in perfect condition. Clearly, the item was shipped that way from their warehouse.

When I contacted customer service, they were helpful enough to send me a return label and instructions. However, I was taken aback to see that the instructions required me to purchase new, unused shipping materials in which to return the damaged merchandise. This meant extra expense and effort on my part, which felt unfair given that I was returning an item that should never have been shipped to me in that condition to begin with.

Overall, I believe JMBullion should take more responsibility for the quality of the products they ship out. If they're going to sell precious metals and other valuable items, they should take every precaution to ensure that these items arrive safely and undamaged. And if a mistake is made, they should make it right for the customer without expecting them to spend extra money to do so.

Upon navigating to jmbullion.com, I was excited to make a purchase and added the desired quantity to my cart. As I attempted to complete my purchase, a message appeared indicating that the item was low in stock and to call a designated number for assistance. Unfortunately, my attempts to reach a representative were unsuccessful, as the line was consistently busy and only had a prerecorded message. In a last ditch effort, I turned to the chat feature on the website, only to receive automated responses due to unavailability of a live representative.

Frustratingly, when I returned to my cart, I discovered that the item was no longer available, leaving me with an unfavorable experience and a sense of disappointment over how the situation was handled. It's disappointing that a business can run this way and treat their customers in such a manner, particularly when there are so many competitive options available for consideration.

While I cannot recommend this particular vendor based on my experience, I encourage potential customers to research and consider other reputable and reliable options when searching for precious metals.

I recently had an experience with JM Bullion and unfortunately, it was not a positive one. I was excited to make a purchase of some gold bars for my children and decided to use pay pal, as I heard it was the fastest way to receive a cleared payment. I placed my order on a Monday and even opted for expedited shipping to receive my order as quickly as possible.

However, by Thursday, I received an unexpected email from JM Bullion stating that my order had been canceled due to an IRS review. This left me feeling disappointed and frustrated, but what added salt to the injury was the fact that I had not received a refund from pay pal. When I contacted pay pal about the matter, I was shocked to learn that the payment had already been completed. I had no idea why JM Bullion had canceled my order and why they were holding on to my money.

Even more disappointing was that when I called JM Bullion to inquire about the issue, I was told that it would take 3-5 business days for them to refund my money. I couldn't believe that I would have to wait almost a week and a half when it was not my decision to cancel the order. It felt like they were holding onto my money for their convenience, which was extremely frustrating.

Overall, my experience with JM Bullion was far from satisfactory. I was left feeling confused, disappointed, and frustrated, as I was unable to make my purchase, and then had to wait a week and a half for my money to be returned to me. I hope that in the future, JM Bullion can be clearer about their IRS reviews, and ensure that their customers are not inconvenienced in such a disappointing manner.

My recent experience with jmbullion.com has left me with mixed feelings. While I was initially impressed with the promised speedy delivery of my package, unfortunately things didn't go quite as planned. I received a notice that my package had been mishandled and routed to Kentucky instead of Utah, causing a three-day delay. This left me feeling concerned about the handling of my package.

When my package finally arrived, I was surprised to find that it had been re-wrapped in an unusual manner, with layers of new tape that were not from UPS. As I opened the package, I found that it was tightly taped shut, with a note explaining that due to COVID precautions, the delivery person might ask me to sign for the package with their own pen at my front door.

While I appreciate the precautions being taken during these challenging times, I couldn't help but wonder why my package had been so strangely re-taped and sent to the wrong location before finally reaching me in Utah. It definitely left me with some questions about the company's shipping practices.

Overall, while I appreciate the prompt communication and efforts to keep me informed about my package's delivery status, I was left feeling somewhat disappointed by the mishandling and misrouting issues. Hopefully, jmbullion.com can address these issues in the future and provide a more seamless delivery experience for their customers.

As a recent customer of JM Bullion, I have to say I am disappointed with my experience. While I did receive one coin that I ordered, I also received a box that I did not and did not receive a coin that I did order. I promptly put in a claim regarding these issues, but I have not received any closure on the topic even after waiting for a week and seeing the price of silver skyrocket. While I understand that issues can arise during shipping, it is very frustrating to have to wait for so long and not receive any updates or support from the JM Bullion team.

One of the biggest issues that I faced in putting in a claim was the arduous process that I had to go through. I had to save every piece of packaging and send around 10 photos along with a copy of my invoice just so they would even consider looking at my claim. Even worse, this needed to be done within two days of delivery, which is a very short window of time to be able to inspect every detail of the shipment and prepare evidence for a claim.

Overall, I would not recommend JM Bullion's services as I found them to be slow to respond to issues and their claims department was impossible to talk to a person. I understand that they may have many customers, but it is not fair to leave their greeters to be abused by unhappy customers who just want to talk to someone who can help them. While I did appreciate receiving the coin that I did order, the overall experience was very frustrating and disappointing.

JMBullion is an online vendor that offers a vast selection of precious metals for purchase. Although their product offerings are impressive, there have been some concerns regarding their delivery process. One customer reported an issue with UPS failing to notify them of the delivery of their order, resulting in a negative experience.

In response to this issue, JMBullion provided valuable information regarding the current delivery process. They explained that both UPS and USPS have modified their signature confirmation process, which now involves the driver making contact with the recipient and asking for their name. While this new process was implemented for safety reasons, JMBullion acknowledges that it may not always be followed diligently.

To ensure that customers receive their deliveries safely, JMBullion advises that customers be attentive and stay home on the day of expected delivery. While this may require some flexibility on the customer’s part, it will ultimately provide peace of mind and ensure timely access to their precious metals order.

Despite this issue, JMBullion offers a wide range of precious metals products and is a reputable vendor in the industry. It is important to be mindful of the delivery process, but overall their offerings are worth considering for anyone looking to purchase these types of products online.

Recently, I made a purchase from JM Bullion, a popular online retailer of gold coins. Unfortunately, my experience with this company left much to be desired. When my package arrived, it contained only a box of wrapping material and a list of shipped items. Naturally, I was quite concerned and immediately filed a claim with JM Bullion, documenting my attempts to file a police report. Unfortunately, the local police refused to accept the report, which made the entire process even more frustrating.

Despite this setback, I remained determined to pursue my case. I decided to file a report with the Post Office instead, as their representative assured me that this would be acceptable. Thankfully, the Post Office acknowledged my complaint and ultimately paid the full amount of their limited liability ($100).

However, JM Bullion was not as cooperative in resolving my issue. In fact, their final email before closing my complaint stated that I must provide a police report, even though they had previously acknowledged the difficulty of obtaining one for a crime that took place out of the local jurisdiction.

Overall, I am thoroughly disappointed with the service I received from JM Bullion and believe that they are not an honorable company. Their refusal to take responsibility in this matter has left a bitter taste in my mouth and I will not be doing business with them again in the future. If you are considering purchasing from JM Bullion, I strongly suggest looking elsewhere for reliable service.