This letter is intended for the above listed staff members of the fraud department at J.P. Morgan
Chase banking corp. In this letter you will find that the same members of this staff have failed completely on any professionalism, diligence, or just at basic customer service duties that are expected from such an entity as J.P. Morgan Chase. The communication, security, and remedy
to a better resolve has been non-existent the short time that I have had the experience of dealing with, and it seems that even after the errors have been brought to the attention of the staff at
Chase nothing, but more disappointment has followed. With that being said it is in my intent to obtain a better outcome on the below listed cases that pertain to my accounts, or will be seeking representation to represent me on this matter, and will gladly take to the general public, media,
and other outlets to show proof that you guys have put zero effort into finding the more righteous outcome in my case as well as seek any legal fees and expenses in doing so to be recouped. This nightmare begins the first part of January of 2023 when I decided to open an account with Chase bank. Financial security is important to me and my family, this being another reason
for me to ask of you guys for reconsideration on the account. Facts that I have to present to you will definitely help with a better resolve to the matter, hopefully giving a better understanding of what all took place. Opening the account, I deposited a check in the amount of $72,000. This
was the account that I planned on using for my new home and basic everyday purchases were going to be minimal. I had been to the branch bank several times since inquiring about the account that was opened eventually on the 1st part of January. One time on the 3rd day of January
switching the mailing address of the debit card that was mailed out to the wrong address. Then again on the 9th day of January in an attempt to prevent what is later to become true. I visited the
branch with a police report showing that my house had been broken into and expressed concerns about identity fraud that could come from such a horrendous experience as this was. My Id, my
safe with all the documents, and pin codes were all taken amongst plenty of other possibilities for help in rendering someone that commits such acts as this were either taken or possibly accessed during this home invasion. The teller and staff all acted as the concerns were that of
paranoia giving the trauma I had just recently been subjected to. The customer service specialist in the office even took copies of the incident report filed with the Louisville KY police
department in case of any further troubles down the road.
None of this was to be shown true. The bank of Chase allowed for well over $50,000 to be depleted out of my accounts at stores like BP, Derby City, Ceasars Indiana located in an entirely different state from the one that I reside in. Most all my transactions made on this account were all at a counter within the Chase branch and are all going to be in the amounts that
are $1200 or $1500. There were a couple food orders and hotels but never any of the hundreds of unexplainable ones seen in the statement. B quick mart over $3000 dollars, Derby city $10,000 plus, Bp $2,500. Thorntons $860 for gas all in very short spurts over the next 25 days.
This was found to be a problem that I discovered only after attempting to use my debit card at an online reservation site on the telephone while staying at the Fair & Expo Center Best Western in
Louisville KY. I have added to the police report and thankfully the police were able to recover evidence in a traffic stop. The criminals had a cloned card and the info that was on the card was that of info taken in the break-in that I earlier had reported. Police are actively still trying to investigate
the crime entirely and stated they would reach out again to the merchants. This being said it should make recouping the funds for Chase bank easier. As far as my end I believe that I have done everything in my power to prevent the possibility of this by securely placing the pin code in a locked safe hidden in the home and I even tried to let Chase know of the crime before it even occurred. As far as help from you guys, I have faith that the right decision will be made on the reconsideration of the fraud that occurred. I reported it, I kept all info secure and safe the entire time, and I even tried to prevent this from being done. I am going to say that when I visited the
branch an immediate fraud alert or prevention method should be in place but understand with the new account that the routines and spending habits had yet to be sufficient enough just yet, so this makes everything so much harder for myself and you guys as well. This being done would surely prevent the loss being so drastic and so much stress that I have endured. I am resending
documents on the claim with this letter and the full police report instead of just the numbers to the report and apologize I misunderstood the gentleman on the phone last month on the police report but also thought you guys already had the copy from back in January. Also, the police me to mention that the account had three different devices accessing my accounts the entirety of the account, helping explain later why I found the logs so strange to me. Please feel free to contact me or the local investigating police at the numbers provided
Sincerely
Blaine Morgan II
Desired outcome: I WOULD LIKE MY MONIES RETURNED